Inspirato Reports Outstanding Year-to-Date Net Promoter Score of 71
Inspirato, the members-only luxury vacation club (NASDAQ: ISPO), reports an outstanding year-to-date Net Promoter Score (NPS) of 71, one of the highest in the travel industry. This score reflects exceptional customer satisfaction and loyalty, with 76% of 2024 member survey respondents rating their experience as 9 or 10 out of 10.
The company has consistently maintained an NPS of 70 or higher for the past seven years, showcasing its commitment to delivering top-tier vacations. Inspirato's unique business model provides members with exclusive access to luxury vacation homes and experiences, supported by a dedicated team throughout the journey.
Ashlee Collins, Chief Experiences Officer at Inspirato, emphasized the company's focus on creating unparalleled vacation experiences and exceeding expectations in every member interaction.
Inspirato, il club di vacanze di lusso riservato ai membri (NASDAQ: ISPO), riporta un eccezionale Net Promoter Score (NPS) anno per data di 71, uno dei più alti nel settore dei viaggi. Questo punteggio riflette un'eccezionale soddisfazione e fedeltà dei clienti, con il 76% dei partecipanti al sondaggio dei membri del 2024 che valutano la loro esperienza con un punteggio di 9 o 10 su 10.
L'azienda ha costantemente mantenuto un NPS di 70 o superiore negli ultimi sette anni, dimostrando il suo impegno a offrire vacanze di alta qualità. Il modello di business unico di Inspirato fornisce ai membri accesso esclusivo a case vacanze di lusso e esperienze, supportato da un team dedicato durante tutto il percorso.
Ashlee Collins, Chief Experiences Officer di Inspirato, ha sottolineato il focus dell'azienda nel creare esperienze di vacanza senza pari e nel superare le aspettative in ogni interazione con i membri.
Inspirato, el club de vacaciones de lujo solo para miembros (NASDAQ: ISPO), informa un Net Promoter Score (NPS) acumulado hasta la fecha de 71, uno de los más altos en la industria de viajes. Este puntaje refleja una satisfacción y lealtad excepcionales de los clientes, con el 76% de los encuestados en la encuesta de miembros de 2024 calificando su experiencia con un 9 o un 10 sobre 10.
La compañía ha mantenido consistentemente un NPS de 70 o superior durante los últimos siete años, mostrando su compromiso de ofrecer vacaciones de primer nivel. El modelo de negocio único de Inspirato proporciona a los miembros acceso exclusivo a casas de vacaciones de lujo y experiencias, respaldado por un equipo dedicado en todo momento.
Ashlee Collins, Directora de Experiencias de Inspirato, enfatizó el enfoque de la compañía en crear experiencias de vacaciones inigualables y superar las expectativas en cada interacción con los miembros.
Inspirato, 회원 전용 럭셔리 휴가 클럽 (NASDAQ: ISPO), 뛰어난 올해 기준 네트 프로모터 점수(NPS)가 71로 여행 산업에서 가장 높은 점수 중 하나를 기록하고 있습니다. 이 점수는 고객 만족도와 충성도가 뛰어나다는 것을 반영하며, 2024년도 회원 설문조사 응답자의 76%가 경험을 10점 만점에 9점 또는 10점으로 평가했습니다.
회사는 지난 7년 동안 NPS를 70 이상으로 유지하고 있으며, 이는 최고의 휴가를 제공하겠다는 회사의 의지를 보여줍니다. Inspirato의 독특한 비즈니스 모델은 회원들에게 럭셔리 휴가 주택과 경험에 대한 독점적인 접근을 제공하며, 여행 내내 헌신적인 팀의 지원을 받습니다.
Ashlee Collins, Inspirato의 최고 경험 책임자는 회원과의 모든 상호작용에서 기대를 초과하는 독보적인 휴가 경험을 창출하는 것에 대한 회사의 초점을 강조했습니다.
Inspirato, le club de vacances de luxe réservé aux membres (NASDAQ: ISPO), annonce un Net Promoter Score (NPS) de 71 depuis le début de l'année, l'un des plus élevés de l'industrie du voyage. Ce score reflète une satisfaction et une fidélité exceptionnelles des clients, avec 76 % des répondants à l'enquête des membres 2024 notant leur expérience 9 ou 10 sur 10.
L'entreprise a maintenu de manière constante un NPS de 70 ou plus ces sept dernières années, démontrant son engagement à offrir des vacances de premier ordre. Le modèle économique unique d'Inspirato donne aux membres un accès exclusif à des maisons de vacances de luxe et à des expériences, soutenu par une équipe dédiée tout au long du parcours.
Ashlee Collins, Chief Experiences Officer chez Inspirato, a souligné l'importance pour l'entreprise de créer des expériences de vacances inégalées et de dépasser les attentes à chaque interaction avec les membres.
Inspirato, der exklusive Luxushotelclub für Mitglieder (NASDAQ: ISPO), berichtet von einem herausragenden Net Promoter Score (NPS) von 71 bis dato, einer der höchsten in der Reisebranche. Dieser Wert spiegelt eine außergewöhnliche Kundenzufriedenheit und -loyalität wider, wobei 76% der Umfrageteilnehmer 2024 ihre Erfahrung mit einer 9 oder 10 von 10 bewertet haben.
Das Unternehmen hat in den letzten sieben Jahren konstant einen NPS von 70 oder höher gehalten, was sein Engagement für erstklassige Urlaubserlebnisse unter Beweis stellt. Das einzigartige Geschäftsmodell von Inspirato bietet den Mitgliedern exklusiven Zugang zu luxuriösen Ferienhäusern und Erlebnissen, unterstützt von einem engagierten Team während der gesamten Reise.
Ashlee Collins, Chief Experiences Officer bei Inspirato, betonte den Fokus des Unternehmens darauf, unvergleichliche Urlaubserlebnisse zu schaffen und die Erwartungen bei jeder Interaktion mit den Mitgliedern zu übertreffen.
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The members-only luxury vacation club boasts a high Net Promoter Score of 71, a metric for measuring customer satisfaction—one of the highest in the travel industry.
- Inspirato’s year-to-date Net Promoter Score is 71, an impressive benchmark that showcases its strong relationship with its member base who love to vacation with the club.
- More than
76% of 2024 Inspirato member survey respondents rated their experience with Inspirato as a 9 or 10 and identify themselves as promoters of Inspirato. - Such a high Net Promoter Score reflects the company’s unwavering commitment to delivering exceptional vacations.
DENVER, Sept. 09, 2024 (GLOBE NEWSWIRE) -- Inspirato Incorporated (“Inspirato” or the “Company”) (NASDAQ: ISPO), the members-only luxury vacation club, is thrilled to report an outstanding year-to-date Net Promoter Score (known as NPS) of 71, one of the highest in the travel industry. Net Promoter Score is a customer satisfaction metric calculated from surveying customers how likely they are to recommend Inspirato to others on a scale of 0–10.
For the past seven years, Inspirato has consistently maintained a Net Promoter Score of 70 or higher. Such a high score reflects a strong and loyal member base, with
“We’re incredibly grateful to see our members continually express their satisfaction through our NPS. This score is a testament to our relentless focus on creating unparalleled vacation experiences,” said Ashlee Collins, Chief Experiences Officer at Inspirato. “Every member interaction is an opportunity to exceed expectations, and this score shows that our efforts are resonating.”
Inspirato’s high Net Promoter Score is driven by its unique and proprietary business model: providing our members with exclusive access to a collection of luxury vacation homes and experiences, with a dedicated team to help every step of the way. After inviting feedback from every member, Inspirato then implements improvements across all service touchpoints—from personalized itinerary planning with an expert team to the full service of a dedicated on-site concierge, and more.
The Inspirato NPS is measured after members vacation within the Inspirato curated portfolio of exclusive luxury vacation homes, as well as Inspirato Only experiences—such as safaris, cruises, and land adventures.
About Inspirato
Inspirato (NASDAQ: ISPO) is a members-only luxury vacation club that provides exclusive access to a portfolio of curated vacation options, delivered through an innovative model designed to ensure the service, certainty, and value that discerning customers demand. The Inspirato portfolio includes exclusive luxury vacation homes, accommodations at five-star hotel and resort partners, and custom travel experiences. For more information, visit www.inspirato.com and follow @inspirato on Instagram, Facebook, X, and LinkedIn.
Contacts:
Media Relations:
communications@inspirato.com
Investor Relations:
ir@inspirato.com
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