Infosys to Introduce High-Performance Generative AI-Powered Telco Solutions Based on NVIDIA NIMs
Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY) has expanded its collaboration with NVIDIA to develop AI-powered solutions for telcos. Leveraging Infosys Topaz, the partnership aims to enhance customer experiences, streamline network operations, and accelerate service delivery. Infosys has developed three generative AI solutions using NVIDIA technologies:
1. TOSCA Network Service Design: Streamlines network service design, reducing latency by 28% and improving accuracy by 15%.
2. Smart Networking Operating Center: Enables faster troubleshooting, reducing latency by 61% and improving accuracy by 22%.
3. Infosys Cortex: A contact center transformation platform creating realistic customer simulations for agent training.
These solutions aim to improve operational efficiencies, productivity, and overall customer experience in the telecom industry.
Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY) ha ampliato la sua collaborazione con NVIDIA per sviluppare soluzioni basate su AI per le telecomunicazioni. Sfruttando Infosys Topaz, la partnership mira a migliorare le esperienze dei clienti, semplificare le operazioni di rete e accelerare la consegna dei servizi. Infosys ha sviluppato tre soluzioni di AI generativa utilizzando le tecnologie NVIDIA:
1. TOSCA Network Service Design: Ottimizza la progettazione dei servizi di rete, riducendo la latenza del 28% e migliorando la precisione del 15%.
2. Smart Networking Operating Center: Consente una risoluzione dei problemi più rapida, riducendo la latenza del 61% e migliorando la precisione del 22%.
3. Infosys Cortex: Una piattaforma di trasformazione per i contact center che crea simulazioni realistiche dei clienti per la formazione degli agenti.
Queste soluzioni mirano a migliorare l'efficienza operativa, la produttività e l'esperienza complessiva del cliente nel settore delle telecomunicazioni.
Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY) ha ampliado su colaboración con NVIDIA para desarrollar soluciones impulsadas por IA para telecomunicaciones. Aprovechando Infosys Topaz, la asociación tiene como objetivo mejorar la experiencia del cliente, optimizar las operaciones de red y acelerar la entrega de servicios. Infosys ha desarrollado tres soluciones de IA generativa utilizando tecnologías de NVIDIA:
1. TOSCA Network Service Design: Optimiza el diseño de servicios de red, reduciendo la latencia en un 28% y mejorando la precisión en un 15%.
2. Smart Networking Operating Center: Permite una resolución de problemas más rápida, reduciendo la latencia en un 61% y mejorando la precisión en un 22%.
3. Infosys Cortex: Una plataforma de transformación de centros de contacto que crea simulaciones realistas de clientes para la formación de agentes.
Estas soluciones buscan mejorar la eficiencia operativa, la productividad y la experiencia general del cliente en la industria de telecomunicaciones.
Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY)는 NVIDIA와의 협력을 확대하여 통신사를 위한 AI 기반 솔루션을 개발하고 있습니다. Infosys Topaz를 활용하여 고객 경험을 향상시키고, 네트워크 운영을 간소화하며, 서비스 전달을 가속화하는 것을 목표로 하고 있습니다. Infosys는 NVIDIA 기술을 사용하여 세 가지 생성적 AI 솔루션을 개발했습니다:
1. TOSCA 네트워크 서비스 디자인: 네트워크 서비스 디자인을 간소화하여 지연 시간을 28% 줄이고 정확도를 15% 향상시킵니다.
2. 스마트 네트워킹 운영 센터: 문제 해결 속도를 높여 지연 시간을 61% 줄이고 정확도를 22% 향상시킵니다.
3. Infosys Cortex: 에이전트 교육을 위한 현실적인 고객 시뮬레이션을 생성하는 컨택센터 변환 플랫폼입니다.
이러한 솔루션은 통신 산업에서 운영 효율성, 생산성 및 전반적인 고객 경험을 향상시키는 것을 목표로 합니다.
Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY) a élargi sa collaboration avec NVIDIA pour développer des solutions alimentées par l'IA pour les télécommunications. Tirant parti d'Infosys Topaz, le partenariat vise à améliorer l'expérience client, à optimiser les opérations réseau et à accélérer la livraison des services. Infosys a développé trois solutions d'IA générative en utilisant les technologies de NVIDIA :
1. TOSCA Network Service Design: Rationalise la conception des services réseau, réduisant la latence de 28 % et améliorant la précision de 15 %.
2. Smart Networking Operating Center: Permet une résolution des problèmes plus rapide, réduisant la latence de 61 % et améliorant la précision de 22 %.
3. Infosys Cortex: Une plateforme de transformation des centres de contact créant des simulations réalistes des clients pour la formation des agents.
Ces solutions visent à améliorer l'efficacité opérationnelle, la productivité et l'expérience client globale dans le secteur des télécommunications.
Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY) hat die Zusammenarbeit mit NVIDIA erweitert, um KI-gestützte Lösungen für Telekommunikationsunternehmen zu entwickeln. Durch die Nutzung von Infosys Topaz zielt die Partnerschaft darauf ab, die Kundenerfahrungen zu verbessern, die Netzwerkoperationen zu optimieren und die Servicebereitstellung zu beschleunigen. Infosys hat drei generative KI-Lösungen unter Verwendung von NVIDIA-Technologien entwickelt:
1. TOSCA Network Service Design: Vereinfacht das Design von Netzwerkdiensten, reduziert die Latenz um 28 % und verbessert die Genauigkeit um 15 %.
2. Smart Networking Operating Center: Ermöglicht eine schnellere Fehlersuche, reduziert die Latenz um 61 % und verbessert die Genauigkeit um 22 %.
3. Infosys Cortex: Eine Plattform zur Transformation von Contact Centern, die realistische Kundensimulationen für das Training von Agenten erstellt.
Diese Lösungen zielen darauf ab, die Betriebseffizienz, Produktivität und das Gesamterlebnis der Kunden in der Telekommunikationsbranche zu verbessern.
- Expansion of collaboration with NVIDIA for AI-powered telco solutions
- Development of three generative AI solutions using Infosys Topaz and NVIDIA technologies
- TOSCA Network Service Design solution reduces latency by 28% and improves accuracy by 15%
- Smart Networking Operating Center solution reduces latency by 61% and improves accuracy by 22%
- Infosys Cortex platform enhances contact center agent training through realistic customer simulations
- None.
Insights
Infosys' collaboration with NVIDIA marks a significant leap in AI-driven solutions for the telecom industry. The integration of Infosys Topaz with NVIDIA's AI technologies offers a powerful suite of tools for telcos to enhance operations and customer experiences.
Key innovations include:
- TOSCA Network Service Design: Streamlines network design with
28% reduced latency and15% improved accuracy. - AI-powered smart networking operating center: Boasts
61% lower latency and22% improved accuracy in resolving network issues. - Infosys Cortex: A generative AI platform for contact center transformation, offering immersive training environments.
These advancements position Infosys as a frontrunner in telecom AI solutions, potentially reshaping industry standards for efficiency and customer service.
This partnership between Infosys and NVIDIA is poised to disrupt the telecom market. The AI-driven solutions address critical pain points in network management, customer service and operational efficiency. With telcos increasingly adopting AI to stay competitive, Infosys is well-positioned to capture a significant market share.
The impressive performance metrics of these solutions - such as the
While specific financial figures aren't provided, this collaboration has positive implications for Infosys' future earnings. The telecom sector is a significant market and Infosys' AI-powered solutions address key industry challenges. The partnership with NVIDIA, a leader in AI technologies, enhances Infosys' competitive edge.
Investors should note the potential for:
- Increased revenue from telecom clients adopting these solutions
- Improved profit margins due to the high-value nature of AI services
- Enhanced market positioning in the lucrative AI-for-telecom space
However, the financial impact will depend on market adoption rates and Infosys' ability to scale these solutions effectively. Monitor upcoming quarterly reports for indications of revenue growth in this segment.
Empowering telcos with cutting-edge AI-driven solutions, leveraging Infosys Topaz and NVIDIA NIM
BENGALURU,
Infosys developed three generative AI solutions, all of which are powered by Infosys Topaz, using NVIDIA NIM inference microservices, NVIDIA NeMo Retriever embedding models, and NeMo Guardrails to customize and deploy generative AI telco domain-specific LLM models. Infosys Topaz also uses NVIDIA Riva, for building real-time conversational AI pipelines that allow for real-time transcription and translations for call center agents.
- TOSCA Network Service Design leverages NVIDIA generative AI to create and customize TOSCA (Topology and Orchestration Specification for Cloud Applications) templates. This solution streamlines the network service design process. Using NVIDIA NIM and NeMo Retriever microservices resulted in a
28% reduction in latency and15% absolute improvement in accuracy. To learn more, please visit here. - An NVIDIA generative AI-powered smart networking operating center allows network engineers and network operations personnel to troubleshoot issues faster and accurately. With NVIDIA NIM and NeMo Retriever, this solution reduces mean time to resolve network issues and improve customer experience, resulting in
61% lower latency and a22% absolute improvement in accuracy. To know more, please visit here. - Infosys Cortex – A generative AI-driven contact center transformation platform. Leveraging Infosys Topaz and Infosys' cloud suite of solutions, Infosys Cobalt, Infosys Cortex creates realistic customer simulations so that trainee agents can practice their skills in a completely immersive environment.
These solutions can bring tremendous benefits for customers in terms of operational efficiencies and productivity improvement, and enhance the overall experience of contact center agent training by optimizing the end-to-end generative AI pipeline and inference costs.
Anand Swaminathan, EVP & Global Industry Leader - Communications, Media and Technology, Infosys, said, "Through our collaboration with NVIDIA, we are poised to unlock cutting-edge enterprise AI capabilities, helping global organizations improve business efficiency. By integrating NVIDIA's advanced AI technologies with Infosys Topaz, we aim to transform network service design, NOC operations, and contact center functionalities. It will also help ensure the safe and responsible deployment of AI. This collaboration exemplifies our commitment to drive innovation and operational excellence for our customers."
Ronnie Vasishta, Senior Vice President of Telecom at NVIDIA, said, "Telcos are increasingly adopting generative AI solutions to improve the productivity of their businesses with smarter networks, more efficient operations, and enhanced customer service. Leveraging NVIDIA's full-stack accelerated computing and AI platform, Infosys Topaz is delivering a suite of domain-specific solutions that will help telcos accelerate and streamline their adoption of generative AI."
About Infosys
Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, increased competition for talent, our ability to attract and retain personnel, increase in wages, investments to reskill our employees, our ability to effectively implement a hybrid work model, economic uncertainties and geo-political situations, technological disruptions and innovations such as Generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2024. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company's filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.
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FAQ
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