Shakeup in Work Modes Pushes Firms to New Solutions
COVID-19 has rapidly transformed work environments, prompting enterprises to adopt flexible, remote solutions to ensure employee connectivity and engagement, as reported by ISG Provider Lens. The 2022 global report highlights the swift transition to hybrid work and the need for advanced technologies. ISG notes that organizations are enhancing their Unified Endpoint Management and collaboration services, integrating them with cybersecurity measures. Companies like Microsoft and several others are recognized as leaders in these sectors, reflecting their strong positioning in the evolving market.
- The rapid transition to hybrid work has led to an increased adoption of advanced technologies and services.
- Microsoft is recognized as a Leader in three quadrants of the ISG report, demonstrating its strong market position.
- Emerging technologies are being integrated into employee engagement strategies, improving productivity.
- None.
COVID-19 restrictions accelerated the evolution of work, changing how enterprises support devices, collaboration and employee experience, ISG Provider Lens™ report says
The global 2022 ISG Provider Lens™ Future of Work —
“Attracting and retaining talent is an increasingly important part of competitiveness,” said
As the range of endpoints being used in enterprises extends beyond desktops and laptops to mobile phones, augmented and virtual reality headsets and other devices, many IT departments are seeking platforms to manage all of these from one screen, the report says. PC and mobile device management have been integrated into unified endpoint management (UEM) systems, and with rising security concerns, these are often integrated with cybersecurity platforms.
The rise of hybrid work is also transforming unified communication and collaboration (UCC), which integrates the enterprise technology ecosystem with collaboration solutions in a unified way, ISG says. As more employees work remotely and on a diverse set of new devices, many enterprises are migrating to UCC as a service (UCCaaS). These services are being enhanced with AI and analytics capabilities to better enable enterprises to provide good user experiences.
“When employees can work from anywhere and use their own devices, the level of collaboration they had in the office may be hard to maintain,” said
Remote work has also complicated companies’ efforts to keep employees engaged, which is a key part of enhancing productivity and attracting and retaining workers, the report says. Many workforce engagement initiatives are built around an intranet, which, in addition to a social network for the organization, often incorporates collaboration, business communications and learning tools. Helping workers develop digital adroitness, or the ability to work intelligently with digital tools, is an important part of increasing both engagement and productivity.
For more insights on challenges presented by the future of work, and advice on how to approach them with a modern mindset, see the ISG Provider Lens™ Focal Points briefing here.
The 2022 ISG Provider Lens™ global Future of Work —
The report names Microsoft as a Leader in all three quadrants. It names 8X8, Cisco, Google, IBM, Igloo, Ivanti, ManageEngine, RingCentral, Salesforce, VMware, Workplace from Meta and Zoom as Leaders in one quadrant each.
In addition, GoTo and Matrix42 are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.
Customized versions of the report are available from GoTo and Igloo.
The 2022 ISG Provider Lens™ global Future of Work —
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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