Rise of Hybrid Work Poses Challenges for Firms in Nordics
The 2022 ISG Provider Lens™ report highlights that Nordic enterprises are adapting to a post-pandemic labor market while focusing on workplace transformation. Employment rates are higher than the European average, and challenges include employee burnout due to remote work. Companies are prioritizing flexible workplace strategies that encompass communication, collaboration, and technology enhancements. The report assesses 29 providers, naming Capgemini, HCL, and others as Leaders across multiple segments. Increased demand for digital solutions and self-service tools reflects evolving employee expectations.
- High employment rates in Nordics compared to Europe.
- Focus on flexible workplace strategies enhancing employee experience.
- Recognition of top service providers including Capgemini and HCL.
- Employee burnout reported among remote workers.
- Challenges in maintaining organizational culture amid remote work.
Companies are embracing workplace transformation while strategizing to provide good experiences to a wide range of employees, ISG Provider Lens™ report says
The 2022 ISG Provider Lens™ Future of Work —
“A growing number of companies in the Nordics are rethinking their business models, and digital workplace initiatives play a key role in their overall transformation,” said
While some employees in the Nordics have returned to the office since the pandemic for in-person collaboration, many workers have moved to positions that offered work-from-home options, the report says. Employers are facilitating remote work to compete for talent, which in some cases is in short supply. However, to meet the varied work expectations of different generations of employees, companies are evaluating individual, team and organizational needs to craft hybrid work policies rather than taking a one-size-fits-all approach.
“Companies in the Nordics want to make sure their workplace strategies enable communication, collaboration, efficiency and productivity,” said
Faced with the growth of remote work, enterprises are focusing closely on end-user technology to provide the best employee experience no matter the device or location, ISG says. This includes introducing automated service desk support functions. Some companies are also exploring how workers might use cutting-edge technologies such as virtual reality and the metaverse as workplace strategies continue to evolve.
The report also explores several other workplace trends in the Nordics, including digital enablement of frontline workers and strong demand for self-service support tools and virtual agents.
The 2022 ISG Provider Lens™ Future of Work —
The report names Capgemini, HCL, Tietoevry and Unisys as Leaders in all four quadrants. It names Accenture, Fujitsu, Infosys and Wipro as Leaders in three quadrants each and Kyndryl and TCS as Leaders in two quadrants each. DXC Technology, Hexaware, LTI,
In addition, Hexaware, Infosys, LTI and Tech Mahindra are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.
A customized version of the report is available from Tietoevry.
The 2022 ISG Provider Lens™ Future of Work —
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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