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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
The 2024 ISG Provider Lens™ global Specialty Analytics Services report highlights the growing importance of specialized analytics systems in managing complex supply chains. Companies are investing in technologies to harness enterprise and ecosystem data for better decision-making, with AI and generative AI playing central roles. These systems provide end-to-end visibility, help calculate risks, and plan for potential disruptions.
Key trends include the use of digital twins for simulating processes, improved distribution analytics for on-time order fulfillment, and support for ESG reporting compliance. Companies often seek providers with a track record of quick business value delivery and industry expertise. The report evaluates 17 providers in the Supply Chain quadrant, naming several as Leaders and Rising Stars.
The 2024 ISG Provider Lens™ Retail & CPG Services report highlights the evolving landscape of U.S. retail and consumer packaged goods (CPG) industries. Key findings include:
1. Companies are adopting data-driven strategies and cloud services to enhance customer experiences and operational efficiency.
2. Integrated inventory management and AI-powered customer data platforms are being implemented to meet consumer demands for seamless shopping experiences.
3. Extended reality (XR) technologies are being used to create innovative digital-plus-reality experiences.
4. Firms are preparing for stricter data privacy regulations by adopting governance platforms and management services.
5. Automation and generative AI are boosting efficiency while companies maintain human touch where necessary.
The report evaluates 33 providers across four quadrants, naming several as Leaders in various categories.
Information Services Group's (ISG) latest Star of Excellence™ CX Insights Report reveals a growing trend in AI and automation outsourcing deals, despite lower customer satisfaction in these areas. The report shows an overall decline in provider satisfaction, with the average enterprise CX score dropping by over 3% to 71.5 out of 100.
Key findings include:
- Business Process Outsourcing (BPO) services received the highest average score (72.9)
- IT Outsourcing (ITO) services scored slightly lower (71.6)
- Ecosystem segment averaged 70.7, with Microsoft providers scoring highest
- Emerging Technology had the lowest average score (70.1), with Generative AI scoring lowest at 68.46
The report emphasizes the importance of customer experience in choosing outsourcing partners, especially following global technology outages this year.
Information Services Group (ISG) has announced the winners of the 2024 Digital Innovation Awards, recognizing software providers for their innovative technologies across 10 categories. The awards, now in their 17th year, evaluate submissions based on innovative approach, application to business processes, and overall impact.
Key winners include:
- Salary.com for SalaryIQ (Overall Winner)
- Salesforce for Tableau Pulse (Analytics and Data)
- IBM for watsonx.governance (Artificial Intelligence)
- Verint for Da Vinci AI-Powered Bots (Customer Experience)
- Oracle for Cloud Infrastructure (Digital Technology)
The awards showcase trailblazing software providers that drive change and increase value for enterprises worldwide. ISG (Nasdaq: III) emphasizes that these innovations help businesses realize untapped potential through technology advancements.
Information Services Group (ISG) has announced the finalists for the 2024 ISG Paragon Awards™ North America. These awards recognize innovative approaches that drive business success through digital technology and new operating models. The winners will be revealed at an awards gala on September 25 in Dallas.
The awards categories include Excellence, Innovation, Transformation, Workplace of the Future, and AI Pacesetter. Finalists include partnerships between service providers and notable companies such as McKesson Corp, Toyota Financial Services, and Universal Music Group. The awards celebrate the evolution of the sourcing industry through new approaches, automation, and digital technology.
Information Services Group (ISG) (Nasdaq: III) has released new research on Customer Experience Management (CXM) software. The study predicts that by 2028, companies will replace many point solutions with broad, cross-functional suites to manage CX at the enterprise level. CXM addresses shortcomings of traditional CRM by focusing on the customer journey across all channels.
ISG's Buyers Guide for CXM evaluates software providers based on five core areas: knowledge management, resource management, automation, analytics, and customer journey management. The guide assessed 19 providers, with Oracle, Salesforce, and Verint emerging as leaders in CXM. The research aims to help enterprises optimize their business and IT software investments in customer experience management.
The 2024 ISG Provider Lens™ Google Cloud Partner Ecosystem report for Brazil highlights the growing popularity of multicloud infrastructure among Brazilian enterprises. As companies view cloud migration as essential for competitiveness, they are seeking integrated solutions to manage complex multicloud ecosystems. Google Cloud's Anthos is widely used for orchestrating hybrid and multicloud infrastructure.
The report emphasizes the increasing demand for FinOps expertise to optimize cloud costs while maintaining performance, reliability, and security. Service providers are strengthening their FinOps capabilities in response. Advanced AI-driven FinOps solutions are emerging to predict future cloud consumption patterns.
The report also notes growing demand for data modernization, governance, security, and managed services to create more reliable data environments in the Brazilian market.
Information Services Group (ISG) has launched a research study to assess providers of digital services for the healthcare industry. The study will result in two ISG Provider Lens™ reports, covering the U.S. and Brazil markets, scheduled for release in December. These reports will evaluate companies offering services that help healthcare providers and insurers transform their operations to meet new requirements, improve interoperability, and adapt to growing telemedicine and value-based care needs.
The study will focus on five key areas: Payer Transformation - Public, Payer Transformation - Private, Provider Transformation - ERP, Provider Transformation - RCM, and Provider Transformation - EHR. ISG analysts will examine providers' expertise in various technologies, including AI, machine learning, cloud computing, cybersecurity, and systems integration, as well as their ability to ensure compliance with relevant regulations.
The 2024 ISG Provider Lens™ global eMobility Services and Solutions report highlights the rapid adoption of new technologies in the electric mobility sector. Key findings include:
1. Manufacturers, energy companies, and eMobility as a Service (eMaaS) providers are leveraging tech for operations, cybersecurity, and customer experience.
2. Urgent need for charging infrastructure is driving innovation in battery and charger technology.
3. AI is being used across eMobility, from battery life optimization to autonomous driving.
4. Manufacturing processes are being enhanced with AI, ML, and industrial IoT.
5. The report evaluates 36 providers across three quadrants: Mobility as a Service (MaaS), Electric Mobility Systems (EMS), and Manufacturing.
Information Services Group (ISG) has launched a research study on service providers helping telecommunications, media, and entertainment companies transform their business processes and IT services. The study will result in two ISG Provider Lens™ reports titled 'Telecom, Media and Entertainment Services,' scheduled for release in December. These reports will evaluate providers of business process services and next-gen IT services in North America and EMEA.
The study aims to assist enterprise buyers in evaluating vendor relationships and potential new engagements. It will cover four key areas: Strategy and Enablement Services, Telecom Managed and Next-Gen IT Services, Media and Entertainment Managed and Next-Gen IT Services, and Intelligent Business Process Management (iBPM) Services. ISG analyst Yash Jethani will author the reports, which will include expanded customer experience data.
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