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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
The 2024 ISG Provider Lens™ Cybersecurity report for France reveals that enterprises are seeking integrated cybersecurity services to enhance confidence and improve threat visibility. Companies aim to simplify their approach by reducing the number of security vendors and consolidating tools into a single platform.
Key findings include:
- Digital Forensics and Incident Response (DFIR) services are becoming more proactive, leveraging AI and ML.
- Organizations are opting for third-party DFIR services due to challenges in staffing in-house teams.
- DevSecOps methodology is being implemented to integrate security earlier in the development process.
- The report evaluates 110 providers across eight quadrants, naming several Leaders in multiple categories.
ISG (Nasdaq: III) highlights the shift towards cloud adoption and remote work, emphasizing the important role of DFIR services in contemporary security strategies.
Information Services Group (ISG) has secured a U.S. patent (#12,067,060) for its AI-powered contracting technology. This automated intelligent contracting solution, part of the ISG GovernX® platform, simplifies contract generation, negotiation, and management. The technology will also be applied to ISG Tango™, the firm's new sourcing platform.
The patented solution uses AI to analyze preferences of all contract parties and suggest tailored terms. It builds on a previous patent (#10,936,672) for AI-driven document generation. A third, pending patent covers the entire contract process with chatbot-like interaction.
ISG GovernX currently manages $65 billion of annual contract value across 13,000+ client contracts. The platform automates the contract lifecycle, improving supplier performance, decreasing spend, and reducing third-party risk.
According to a new ISG report, over one-third of enterprises are expected to deploy cloud-native AI and data platforms in their information architectures by 2026. The ISG Buyers Guide™ highlights that enterprises are turning to the cloud for AI strategies due to its ability to handle large data volumes and variable workloads. The report emphasizes the convergence of cloud, AI, and data platforms, with major cloud providers offering combined capabilities.
ISG evaluated 12 providers for its 2024 Buyers Guides, naming AWS, Microsoft, and Google Cloud as leaders in Cloud-Native AI and Data Platforms, and Oracle, IBM, and AWS as leaders in AI and Data Platforms. The guides aim to help enterprises optimize their software investments in these rapidly evolving areas.
Information Services Group (ISG) (Nasdaq: III) announced the winners of the third annual ISG Women in Digital Awards for the Americas. The awards recognize women's achievements in the digital world across five categories:
1. Rising Star: Gold - Ipsita Ghosh, LTIMindtree
2. Women's Advocate: Gold - Elaine Montilla, Pearson
3. Digital Innovator: Gold - Rachna Sethi, Ford Credit
4. Rock Star Leader: Gold - Johanna Cordovez, Tirando x Colombia SAS BIC
5. Digital Titan of the Year: Deepali Bhate, LTIMindtree
The program, expanded globally in 2023, had 458 finalists this year. ISG's Women in Digital initiative, established in 2018, aims to connect, educate, empower, and recognize women in the digital industry.
The 2024 ISG Provider Lens™ global Specialty Analytics Services report highlights the growing importance of specialized analytics systems in managing complex supply chains. Companies are investing in technologies to harness enterprise and ecosystem data for better decision-making, with AI and generative AI playing central roles. These systems provide end-to-end visibility, help calculate risks, and plan for potential disruptions.
Key trends include the use of digital twins for simulating processes, improved distribution analytics for on-time order fulfillment, and support for ESG reporting compliance. Companies often seek providers with a track record of quick business value delivery and industry expertise. The report evaluates 17 providers in the Supply Chain quadrant, naming several as Leaders and Rising Stars.
The 2024 ISG Provider Lens™ Retail & CPG Services report highlights the evolving landscape of U.S. retail and consumer packaged goods (CPG) industries. Key findings include:
1. Companies are adopting data-driven strategies and cloud services to enhance customer experiences and operational efficiency.
2. Integrated inventory management and AI-powered customer data platforms are being implemented to meet consumer demands for seamless shopping experiences.
3. Extended reality (XR) technologies are being used to create innovative digital-plus-reality experiences.
4. Firms are preparing for stricter data privacy regulations by adopting governance platforms and management services.
5. Automation and generative AI are boosting efficiency while companies maintain human touch where necessary.
The report evaluates 33 providers across four quadrants, naming several as Leaders in various categories.
Information Services Group's (ISG) latest Star of Excellence™ CX Insights Report reveals a growing trend in AI and automation outsourcing deals, despite lower customer satisfaction in these areas. The report shows an overall decline in provider satisfaction, with the average enterprise CX score dropping by over 3% to 71.5 out of 100.
Key findings include:
- Business Process Outsourcing (BPO) services received the highest average score (72.9)
- IT Outsourcing (ITO) services scored slightly lower (71.6)
- Ecosystem segment averaged 70.7, with Microsoft providers scoring highest
- Emerging Technology had the lowest average score (70.1), with Generative AI scoring lowest at 68.46
The report emphasizes the importance of customer experience in choosing outsourcing partners, especially following global technology outages this year.
Information Services Group (ISG) has announced the winners of the 2024 Digital Innovation Awards, recognizing software providers for their innovative technologies across 10 categories. The awards, now in their 17th year, evaluate submissions based on innovative approach, application to business processes, and overall impact.
Key winners include:
- Salary.com for SalaryIQ (Overall Winner)
- Salesforce for Tableau Pulse (Analytics and Data)
- IBM for watsonx.governance (Artificial Intelligence)
- Verint for Da Vinci AI-Powered Bots (Customer Experience)
- Oracle for Cloud Infrastructure (Digital Technology)
The awards showcase trailblazing software providers that drive change and increase value for enterprises worldwide. ISG (Nasdaq: III) emphasizes that these innovations help businesses realize untapped potential through technology advancements.
Information Services Group (ISG) has announced the finalists for the 2024 ISG Paragon Awards™ North America. These awards recognize innovative approaches that drive business success through digital technology and new operating models. The winners will be revealed at an awards gala on September 25 in Dallas.
The awards categories include Excellence, Innovation, Transformation, Workplace of the Future, and AI Pacesetter. Finalists include partnerships between service providers and notable companies such as McKesson Corp, Toyota Financial Services, and Universal Music Group. The awards celebrate the evolution of the sourcing industry through new approaches, automation, and digital technology.
Information Services Group (ISG) (Nasdaq: III) has released new research on Customer Experience Management (CXM) software. The study predicts that by 2028, companies will replace many point solutions with broad, cross-functional suites to manage CX at the enterprise level. CXM addresses shortcomings of traditional CRM by focusing on the customer journey across all channels.
ISG's Buyers Guide for CXM evaluates software providers based on five core areas: knowledge management, resource management, automation, analytics, and customer journey management. The guide assessed 19 providers, with Oracle, Salesforce, and Verint emerging as leaders in CXM. The research aims to help enterprises optimize their business and IT software investments in customer experience management.
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