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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
The 2021 ISG Provider Lens™ report highlights a growing trend among U.S. enterprises towards hybrid work models, enhancing employee experiences and productivity post-pandemic. The report, published by Information Services Group (NASDAQ: III), states that 72% of companies prioritize investments in virtual collaboration tools. With an anticipated lower office occupancy, firms are also expanding managed service requests, focusing on device management and AI-driven support. The report evaluates 33 providers and identifies leaders in the workplace transformation sector.
Information Services Group (Nasdaq: III) reported strong growth in the EMEA technology and business services market. The combined annual contract value (ACV) reached a record
ISG Provider Lens™ report reveals that contact centers are swiftly adopting hybrid work models and leveraging advanced technologies to cater to evolving customer needs. The COVID-19 pandemic has accelerated changes in consumer behavior and service operations, prompting a 48% increase in annual contract value for BPO providers from H1 2020 to H1 2021. With a focus on social media, AI, and analytics, companies are reforming customer engagement. The report evaluates 29 providers across four quadrants, highlighting leaders like Concentrix and Teleperformance.
Enterprises face a talent shortage in vital IT areas, according to an expert from Information Services Group (III). During the All Day DevOps conference, Ola Chowning discussed a three-pronged strategy to address skill gaps in data intelligence, cybersecurity, and software development. Chowning emphasized leveraging service provider ecosystems, investing in workforce retention, and compensating skilled but less experienced workers. The ongoing labor shortage has intensified the need for both generalist and specialized skills, driven by rapid technological advancement and the pandemic's impact on digital transformation.
The 2021 ISG Provider Lens™ report outlines significant changes in Australian contact centers due to the COVID-19 pandemic. Companies are increasingly adopting remote work, enhancing workforce engagement, and utilizing cloud-based solutions. The report highlights a growing trend towards personalized customer experiences through data analytics and AI technologies. Leaders in the industry include Datacom, ProbeCX, Sykes, TSA, and Wipro. The report predicts a shift towards self-service channels, with rising investments in digital solutions like chatbots, transforming customer interactions.
The ISG Provider Lens™ report highlights the global shift towards app development services, driven by the COVID-19 pandemic. Companies are modernizing IT infrastructures and focusing on enhancing customer experience through digital innovation. The report examines three client archetypes seeking application development: Enterprise Modernization, Operational Excellence, and Packaged Software Implementations. It evaluates 19 ADM providers, with Atos, Capgemini, and Cognizant recognized as leaders across all archetypes. The trend underscores a significant shift in business strategy towards agile methodologies and flexible pricing models.
Information Services Group (NASDAQ: III) has announced a new research study focusing on service providers that support enterprise adoption and management of Salesforce solutions. The findings will be published in the ISG Provider Lens™ report titled Salesforce Ecosystem Partners, available in February. This report will analyze both implementation and managed application services across large enterprises and midmarket clients. The research involves over 120 Salesforce service providers and will include six quadrants illustrating the key services in the Salesforce marketplace.
The ISG Provider Lens™ report highlights a rising demand for application development and maintenance services in Germany, driven by the need for speed and cost-effectiveness amidst ongoing market changes. The report emphasizes the impact of the COVID-19 pandemic and Brexit on German enterprises, pushing them towards agile methodologies and digital solutions. Despite this shift, challenges remain, particularly in scaling agile practices and integrating DevOps effectively. The report evaluates 49 providers, naming leaders such as Atos and Capgemini, while identifying rising stars like HCL.
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