Pandemic Leads Enterprises to Focus on Next-Gen App Development
The ISG Provider Lens™ report highlights the global shift towards app development services, driven by the COVID-19 pandemic. Companies are modernizing IT infrastructures and focusing on enhancing customer experience through digital innovation. The report examines three client archetypes seeking application development: Enterprise Modernization, Operational Excellence, and Packaged Software Implementations. It evaluates 19 ADM providers, with Atos, Capgemini, and Cognizant recognized as leaders across all archetypes. The trend underscores a significant shift in business strategy towards agile methodologies and flexible pricing models.
- Report identifies a global trend towards modernization of IT infrastructure, indicating robust demand for application development services.
- Nineteen ADM providers evaluated show competitive performance in the expanding market for cloud and application services.
- None.
ISG Provider Lens™ report sees companies across the globe using app development services to move to the cloud, create new digital experience models
The ISG Provider Lens™
“The pandemic has forced many companies to look at continuous transformation as a way to stay ahead of the competition,” said
As enterprises looked at application development and maintenance efforts, many embraced new ways of working in response to the pandemic, the report says. Instead of focusing on the physical location of application delivery teams, enterprises sought an organized structure focused on enhancing value to the customer. Many
In addition, enterprises have moved from focusing on app development project outputs to focusing on business outcomes, the report adds. Enterprise clients are also embracing flexible pricing models in application outsourcing contracts.
The ISG Provider Lens™
Enterprise Modernization: These clients want to overhaul their legacy systems to gain enterprise agility. The objective is to integrate various application touchpoints and silos, build cloud-native applications, implement advanced technologies, and ensure quicker time-to-market and an enhanced customer experience. They are seeking providers that have modernization and cloud experience, can operate in an agile and DevOps model, and are competent with the emerging technology stack.
Operational Excellence: These clients aim to reduce cost and achieve efficacy in applications management. The scope of work includes leveraging automation, ticket resolution, incident elimination and preempting application failures. Their main objectives include the implementation of sophisticated maintenance philosophies such as AIOps, application upgrades and the reduction of discretionary application maintenance expenditure over time.
Packaged Software Implementations: These enterprises aim to either upgrade or move from one commercial off-the-shelf application or packaged technology ecosystem to another. This involves upgrading to the latest version of the current product suite or shifting to another product technology vendor. This also includes greenfield or brownfield implementations of one or more software categories such as enterprise resource planning modules, customer relationship management, customer data platforms, big data and analytics, web content management, collaboration software suites and commerce websites.
Among the providers ISG evaluated,
A customized version of the report is available from Hexaware.
The ISG Provider Lens™
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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