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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
Information Services Group (Nasdaq: III) has launched new research focused on contact center services and as-a-service platforms. The findings will be published in the Contact Center – Customer Experience Services 2022 report in September. The pandemic has heightened the need for effective customer service technologies, prompting enterprises to adapt to new requirements. Research will cover over 70 providers and five quadrants, including digital operations and AI capabilities. This comprehensive evaluation aims to guide enterprises in selecting optimal service providers.
Cloud migration in Australia is accelerating, with enterprises increasingly moving complex applications to Azure, according to ISG's 2022 Provider Lens™ report. Demand for cloud-certified experts is rising, especially in technologies like AI and cybersecurity. COVID-19 has accelerated this trend as companies seek cost reductions and agility. The report evaluates 43 providers, naming Accenture/Avanade, DXC Technology, TCS, and Wipro as Leaders across all five quadrants. Local providers are emerging, challenging global competitors while adapting to market needs.
Information Services Group (ISG) has successfully assisted Amadeus in selecting Microsoft as a strategic partner for a major cloud transformation initiative. This initiative, one of the largest cloud transactions, involves migrating Amadeus' internal data centers to Microsoft Azure. ISG’s expertise was critical in developing the RFP, evaluating proposals, and negotiating the partnership, which aims to innovate travel services and enhance operational transparency. The collaboration is expected to set new standards in cloud service partnerships within the travel industry.
U.S. enterprises are increasingly adopting cloud platforms like Microsoft 365 and Teams to enhance employee experience, driven by a tight labor market and pandemic-related shifts. A new ISG report highlights the transformation of Microsoft 365 into a comprehensive system focused on employee experiences, particularly with the introduction of Microsoft Viva. The report assesses 36 providers in five key areas, naming Accenture, Cognizant, and others as leaders. It also identifies challenges such as shadow IT and emphasizes the role of automation in improving the work environment.
Information Services Group (III) has initiated a study to assess providers of workplace services aiding enterprises in enhancing employee attraction and retention. The findings will be detailed in the upcoming ISG Provider Lens™ report, set for release in September, which will explore various services integral to workplace transformation post-pandemic. The research includes insights from over 150 service providers globally, focusing on areas like employee engagement and unified endpoint management. The report aims to guide enterprises in their vendor evaluations amid changing workforce expectations.
Information Services Group (Nasdaq: III) has launched the ISG Women in Digital Awards to honor women's leadership in the digital field. The awards recognize excellence in five categories, including Digital Innovator and Rock Star Leader, with a top honor of Digital Titan of the Year.
Nominations are open until June 17, with winners announced on September 13. This initiative aims to promote women's advancement in technology and acknowledges their contributions to the digital landscape.
Information Services Group (III) has launched research studies on next-gen application development and management (ADM) services. The findings will be published in comprehensive ISG Provider Lens™ reports, including the Next-Gen ADM Services 2022 and the Next-Gen ADM Solutions 2022 focused on low-code/no-code platforms. Surveys have been distributed to over 200 service providers, aiming to help enterprises enhance customer experience and operational agility. The reports will be available in September 2022 and cover various global markets, providing valuable insights for enterprise buyers.
The 2022 ISG Provider Lens™ report highlights the growing need for Salesforce service providers in Germany as demand surges due to pandemic-driven digital transformation. While Salesforce adoption accelerates and implementation services are in high demand, the market has not yet consolidated as seen in the U.S.. Service providers face challenges in recruiting qualified staff, though many are responding by hiring and training. The report evaluates 35 providers, naming leaders in various quadrants, including Reply as a leader in four areas.
According to the ISG Provider Lens™ report, European enterprises are increasingly modernizing mainframe applications or migrating to the cloud due to rising costs and a lack of legacy skills. The report indicates that mainframe migration service providers in Europe experienced an average revenue growth of 20% in the past year. However, the execution of these projects is slow, with many not reaching completion. The ongoing shortage of COBOL skills further adds to rising costs, prompting companies to seek multinational providers.
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