Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (Nasdaq: III) has announced the winners of two prestigious technology awards programs at their 2025 ISG Sourcing Industry Awards gala in Dallas. The ISG Paragon Awards recognized excellence in sourcing partnerships, with winners including Infosys with Alcon for Excellence, and HCLTech with PepsiCo for Partnership of the Year.
The ISG Software Innovation Awards, celebrating software providers driving business transformation, honored InterSystems for Overall Software Innovation, Quantum Metric for Artificial Intelligence, and other category winners including OneStream Software, Patra, and ReversingLabs. The event also featured ISG Provider Lens™ Awards and ISG Star of Excellence™ awards recognizing provider excellence.
Information Services Group (Nasdaq: III) has announced the winners of its third annual ISG Women in Digital Awards for the EMEA region, celebrating women's achievements in technology roles. The awards ceremony, held virtually on September 18, 2025, recognized leaders from prominent companies including Shell, Pfizer, BBC, Genpact, Santander, and WNS.
Winners were selected across six categories: AI Champion, Rock Star Leader, Rising Star, Women's Advocate, Digital Innovator, and Digital Titan of the Year. Sumita Dutta, CIO at Shell, was named the Digital Titan of the Year for EMEA. The global program featured 536 finalists across the Americas, EMEA, and Asia Pacific regions.
Information Services Group (Nasdaq: III) has released its ISG Star of Excellence™ CX Insights Report for Q2 2025, revealing declining enterprise satisfaction with service providers' governance and compliance performance. The report shows that only 54.8% of clients are very satisfied with providers proactively resolving governance issues, down from 57.3% in Q1.
Key findings include low satisfaction with AI service pricing transparency, with nearly 70% of companies only moderately satisfied or dissatisfied. While providers score well on collaboration and transparency (90% high satisfaction), only 35% of enterprises are very satisfied with innovation delivery. The study also highlights concerns about business continuity planning and cybersecurity capabilities.
Information Services Group (Nasdaq: III) has released a new research report highlighting how enterprises are leveraging AI-powered solutions to modernize and strengthen their supply chains. The 2025 ISG Provider Lens® report reveals that companies are implementing advanced analytics to enhance visibility, flexibility, and resilience in increasingly complex supply chain environments.
The report identifies eight Leaders in the supply chain analytics space: Fractal Analytics, HARMAN Digital Transformation Solutions, LatentView Analytics, Lingaro, MathCo, Sigmoid, Tiger Analytics, and Tredence. Companies are adopting solutions for demand forecasting, inventory optimization, and risk mitigation, with many implementing AI-powered supply chain orchestration and digital twins for real-time visibility and automated responses to disruptions.
Information Services Group (Nasdaq: III) has released its third annual State of Enterprise AI Adoption report, revealing significant growth in AI implementation across enterprises. The study shows that the number of prioritized enterprise AI use cases in production has more than doubled since 2024, with 31% of enterprises now having at least one of their top three most-funded use cases in production.
Despite increased adoption, business outcomes are mixed, with only one in four initiatives meeting revenue expectations. Companies are successfully scaling AI in compliance, risk management, and quality control, while gradually shifting focus to business growth functions like CRM automation and sales enablement. The report also introduces a new pricing framework based on AI autonomy levels to better align costs with value delivery.
Information Services Group (Nasdaq: III) has released new research highlighting significant advances in financial record-to-report (R2R) software automation. The ISG Buyers Guides™ evaluated 23 software providers across three platform categories: Record to Report, Financial Consolidation, and Financial Close.
OneStream emerged as the top Overall Leader across all three categories, followed by BlackLine and Oracle. The research emphasizes how modern automation and AI are making accounting operations more efficient, particularly in addressing challenges like staff shortages and hybrid work environments.
The study reveals that enterprises are increasing technology investments in financial recording and reporting, with innovations in generative AI helping companies complete processes faster while maintaining compliance with evolving regulations and accounting standards.
Information Services Group (Nasdaq: III) has announced the winners of its third annual ISG Women in Digital Awards for the Asia Pacific region. The awards ceremony, held virtually on September 11, 2025, recognized outstanding women leaders in technology across six categories.
Key winners include leaders from Network Science, VOIS, LTI Mindtree, Bahwan CyberTek Supply Chain Consulting, WNS, and ResultsCX. Categories covered Rising Star, Women's Advocate, Digital Innovator, Rock Star Leader, and AI Champion. Kath Cruz from ResultsCX was named the Digital Titan of the Year for Asia Pacific.
The program, which expanded to EMEA and Asia Pacific regions in 2023, had 536 finalists globally in 2025. The initiative is part of ISG's broader Women in Digital program, established in 2018 to support women's advancement in the workplace.
Information Services Group (Nasdaq: III) has released its 2025 ISG Provider Lens® Cybersecurity report for France, highlighting significant shifts in the French cybersecurity landscape. The report reveals that enterprises are adapting to challenges driven by AI-enabled threats, stricter regulations, and skilled professional shortages.
Key findings show that organizations are moving towards integrated security platforms for unified threat management and investing in AI-powered defenses. With over 15,000 organizations now subject to stricter EU regulations including NIS2, DORA, and the AI Act, companies are transitioning to continuous compliance models. The report evaluates 125 providers across nine quadrants, with companies like Accenture, Atos, IBM, Orange Cyberdefense, and Thales emerging as leaders in multiple categories.
[ "Increasing security budgets for French enterprises", "Adoption of advanced integrated security platforms for better threat management", "Implementation of AI and ML technologies to enhance security measures", "Strong market competition with 125 providers evaluated across nine quadrants" ]Information Services Group (Nasdaq: III) has released new research highlighting the significant transformation in contact centers driven by AI adoption. The ISG Buyers Guides™ for Contact Centers evaluated 40 software providers across four software categories and three vertical industries.
The research reveals that by 2027, over 75% of contact centers will incorporate multiple GenAI applications in their service processes. Key findings show enterprises are prioritizing ease of use, interoperability, clear ROI, and proven AI results in contact center software. NiCE emerged as the top Overall Leader across all categories, followed by Verint and Genesys in most segments.
The transformation is primarily fueled by AI, cloud technology, and new market entrants, with most current software configurations deployed as Contact Center as a Service (CCaaS).
Information Services Group (Nasdaq: III) has announced the winners of its fourth annual ISG Women in Digital Awards for the Americas, celebrating outstanding achievements of women in technology roles. The awards ceremony, held virtually on September 4, 2025, recognized leaders from Verizon, Innova Solutions, Assurant, Blend Labs, Infosys, and Nokia as gold winners across six categories.
The program featured categories including Rising Star, Women's Advocate, Digital Innovator, Rock Star Leader, and AI Champion. Dr. Anmol Agarwal from Nokia was named the Digital Titan of the Year for the Americas. The 2025 global program included 536 finalists across all regions, with upcoming award ceremonies scheduled for Asia Pacific, India, and EMEA regions.
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