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Information Services Group (ISG) announced the winners of the second annual ISG Women in Digital Awards for the EMEA region, recognizing women's achievements in the digital world. Gold winners from LTIMindtree, Foundever, Limitless, Daimler Truck AG, and NatWest were honored in five categories. The awards, evaluated by an independent panel of judges, included categories such as Rising Star, Women's Advocate, Digital Innovator, Rock Star Leader, and Digital Titan of the Year.

Wendy Redshaw, chief digital information officer at NatWest, was named the Digital Titan of the Year for EMEA. The global program had 458 finalists across regions. The ISG Women in Digital program, established in 2018, aims to create a supportive community and inspire advancements in gender parity in the technology industry.

ISG (Nasdaq: III) has launched a research study on MarTech service providers in Brazil. The study will evaluate companies offering technologies and services for digital marketing, data analytics, content strategy, and digital advertising. The results will be published in the ISG Provider Lens™ report, MarTech Service Providers 2024, scheduled for release in February 2025.

The report will assess providers across three quadrants: Digital Presence & Digital Ads, Digital Experience, and Analytics and Intelligence. It aims to help enterprises evaluate their current vendor relationships and potential new engagements. The study highlights the importance of delivering strong omnichannel experiences and the partnership between marketing and IT in ensuring seamless customer experiences.

The 2024 ISG Provider Lens™ Cybersecurity report for France reveals that enterprises are seeking integrated cybersecurity services to enhance confidence and improve threat visibility. Companies aim to simplify their approach by reducing the number of security vendors and consolidating tools into a single platform.

Key findings include:

• Digital Forensics and Incident Response (DFIR) services are becoming more proactive, leveraging AI and ML.
• Organizations are opting for third-party DFIR services due to challenges in staffing in-house teams.
• DevSecOps methodology is being implemented to integrate security earlier in the development process.
• The report evaluates 110 providers across eight quadrants, naming several Leaders in multiple categories.

ISG (Nasdaq: III) highlights the shift towards cloud adoption and remote work, emphasizing the important role of DFIR services in contemporary security strategies.

Information Services Group (ISG) has secured a U.S. patent (#12,067,060) for its AI-powered contracting technology. This automated intelligent contracting solution, part of the ISG GovernX® platform, simplifies contract generation, negotiation, and management. The technology will also be applied to ISG Tango™, the firm's new sourcing platform.

The patented solution uses AI to analyze preferences of all contract parties and suggest tailored terms. It builds on a previous patent (#10,936,672) for AI-driven document generation. A third, pending patent covers the entire contract process with chatbot-like interaction.

ISG GovernX currently manages $65 billion of annual contract value across 13,000+ client contracts. The platform automates the contract lifecycle, improving supplier performance, decreasing spend, and reducing third-party risk.

According to a new ISG report, over one-third of enterprises are expected to deploy cloud-native AI and data platforms in their information architectures by 2026. The ISG Buyers Guide™ highlights that enterprises are turning to the cloud for AI strategies due to its ability to handle large data volumes and variable workloads. The report emphasizes the convergence of cloud, AI, and data platforms, with major cloud providers offering combined capabilities.

ISG evaluated 12 providers for its 2024 Buyers Guides, naming AWS, Microsoft, and Google Cloud as leaders in Cloud-Native AI and Data Platforms, and Oracle, IBM, and AWS as leaders in AI and Data Platforms. The guides aim to help enterprises optimize their software investments in these rapidly evolving areas.

Information Services Group (ISG) (Nasdaq: III) announced the winners of the third annual ISG Women in Digital Awards for the Americas. The awards recognize women's achievements in the digital world across five categories:

1. Rising Star: Gold - Ipsita Ghosh, LTIMindtree
2. Women's Advocate: Gold - Elaine Montilla, Pearson
3. Digital Innovator: Gold - Rachna Sethi, Ford Credit
4. Rock Star Leader: Gold - Johanna Cordovez, Tirando x Colombia SAS BIC
5. Digital Titan of the Year: Deepali Bhate, LTIMindtree

The program, expanded globally in 2023, had 458 finalists this year. ISG's Women in Digital initiative, established in 2018, aims to connect, educate, empower, and recognize women in the digital industry.

The 2024 ISG Provider Lens™ global Specialty Analytics Services report highlights the growing importance of specialized analytics systems in managing complex supply chains. Companies are investing in technologies to harness enterprise and ecosystem data for better decision-making, with AI and generative AI playing central roles. These systems provide end-to-end visibility, help calculate risks, and plan for potential disruptions.

Key trends include the use of digital twins for simulating processes, improved distribution analytics for on-time order fulfillment, and support for ESG reporting compliance. Companies often seek providers with a track record of quick business value delivery and industry expertise. The report evaluates 17 providers in the Supply Chain quadrant, naming several as Leaders and Rising Stars.

The 2024 ISG Provider Lens™ Retail & CPG Services report highlights the evolving landscape of U.S. retail and consumer packaged goods (CPG) industries. Key findings include:

1. Companies are adopting data-driven strategies and cloud services to enhance customer experiences and operational efficiency.

2. Integrated inventory management and AI-powered customer data platforms are being implemented to meet consumer demands for seamless shopping experiences.

3. Extended reality (XR) technologies are being used to create innovative digital-plus-reality experiences.

4. Firms are preparing for stricter data privacy regulations by adopting governance platforms and management services.

5. Automation and generative AI are boosting efficiency while companies maintain human touch where necessary.

The report evaluates 33 providers across four quadrants, naming several as Leaders in various categories.

Information Services Group's (ISG) latest Star of Excellence™ CX Insights Report reveals a growing trend in AI and automation outsourcing deals, despite lower customer satisfaction in these areas. The report shows an overall decline in provider satisfaction, with the average enterprise CX score dropping by over 3% to 71.5 out of 100.

Key findings include:

• Business Process Outsourcing (BPO) services received the highest average score (72.9)
• IT Outsourcing (ITO) services scored slightly lower (71.6)
• Ecosystem segment averaged 70.7, with Microsoft providers scoring highest
• Emerging Technology had the lowest average score (70.1), with Generative AI scoring lowest at 68.46

The report emphasizes the importance of customer experience in choosing outsourcing partners, especially following global technology outages this year.