Information Services Group, Inc. - III STOCK NEWS

North American chemical companies are leveraging digital technologies to address IT and business challenges, enhance innovation, and tackle geopolitical and sustainability issues. The adoption of digital tools like AI, automation, blockchain, and cloud computing is helping these firms develop new products, optimize processes, and prepare for regulatory changes. The report highlights the industry's focus on AI, sustainability, supply chain management, and ESG reporting.

The press release highlights that customer experience plays a important role in enterprises' decisions regarding remote and hybrid work arrangements. The ISG Market Lens™ Future Workplace study revealed that 80% of respondents prioritize end-customer experience when making workplace decisions. Other significant factors include attracting top talent, employee mental health, retention, and productivity. The ISG Future Workplace Summit will delve into these findings and discuss strategies for creating a competitive and thriving workplace. The event will feature expert-led sessions on digital workplace platforms, AI's impact on productivity, and panel discussions on bridging the generational technology gap and AI's role in shaping the future of work.

Companies worldwide are increasingly migrating business-critical applications to the cloud, with offerings like RISE with SAP and SAP's Business Technology Platform gaining traction, according to a report by ISG. RISE with SAP is facilitating migrations to SAP S/4HANA, while companies explore cloud economics and FinOps to maximize ROI. The report highlights the importance of careful cost-benefit analysis for cloud migration, with SAP ecosystem partners offering valuable tools and services to aid the process.

US companies are increasingly adopting ServiceNow modules to streamline workflow management across various functions, as revealed by the 2024 ISG Provider Lens report. ServiceNow's integration into diverse business areas allows for a centralized platform for managing workflows, leading to cost reduction and operational simplification. Enterprises are turning to ServiceNow to avoid the complexity of multiple software licenses and the need for diverse technical skills in managing various platforms. The introduction of generative AI components like Now Assist further enhances user experience and flexibility.

According to a recent report by Information Services Group (ISG), enterprise buyers of technology and business services are more satisfied with outsourcing providers than they were a year ago. The average customer experience (CX) score increased by 13% to 75.7 in the first quarter. The report shows that clients rated providers highest in 'Execution and Delivery' and 'Business Continuity and Flexibility,' while 'Innovation and Thought Leadership' was rated lower. The study also highlighted the decline in importance scores for 'Governance and Compliance' due to efforts to comply with AI regulations. The report covers CX scores by industry, with power and utilities enterprises giving the highest score and oil and gas companies the lowest. The report also recognized top performers in specific service areas.

Information Services Group (ISG) is conducting a research study to evaluate service providers assisting enterprises in maximizing the benefits of Workday's cloud-based products. The study will result in two reports, Workday Ecosystem, focusing on transformation consulting, implementation, integration, and managed services for Workday solutions. Enterprise customers seek guidance in digital HCM transformation, system implementation, and performance optimization to enhance user experience and reduce costs.

Workday is enhancing its platform with AI and machine learning to offer innovative products like Workday Extend and Workday Enterprise Management Cloud. ISG's Provider Lens™ reports aim to assist buyers in evaluating vendor relationships and engaging with new providers. The research will cover the global Workday ecosystem and provide insights into available services in the U.S. and Europe.

The ISG Provider Lens™ report highlights the increasing demand for consulting services to optimize Salesforce license usage in Germany. German enterprises are seeking providers to help reduce costs and efficiently design Salesforce operations. Salesforce's verticalization strategy, industry cloud acquisitions, and focus on GenAI are transforming the market. While there are high expectations for GenAI innovations, adoption challenges remain due to additional license requirements and costs. Leading providers are important in helping enterprises leverage Salesforce for continuous innovation.

The U.S. public sector's increasing reliance on cloud services has significantly boosted the importance of Microsoft Azure, with state, local, and educational organizations turning to Azure for enhanced productivity, security, and agility. The ISG Provider Lens™ report highlights Azure as the go-to cloud platform for many public-sector entities, driving demand for related services and solutions. Azure's adoption is driven by the need for scalability, security, and alignment with IT and business strategies, amid a growing focus on cybersecurity and compliance. The report also underscores Azure's role in enabling enhanced communication with the public, leveraging AI-powered tools and analytics to streamline operations and improve service delivery.

Firms in France are seeking to optimize their Salesforce platforms to reduce costs and improve efficiency, according to a new report by ISG. The report highlights the need for enterprises to re-evaluate their IT investments amidst economic challenges, leading to a rationalization of the Salesforce market in France.