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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
A recent ISG report reveals a projected surge in demand for hybrid data platforms driven by increased adoption of intelligent applications powered by GenAI and other AI technologies. By 2027, these platforms, which support both operational and analytical processing, will be essential for personalized experiences and real-time recommendations. Although specialist analytic and operational platforms will still play a role, the report identifies a need for hybrid platforms to handle both data processing types.
The study evaluated over 40 data platform providers, noting that only a quarter have fully developed digital assistant capabilities for natural language queries. The market is also shifting from traditional relational models to non-relational platforms like NoSQL databases and object storage. ISG's 2024 Buyers Guides rank Oracle, IBM, and Microsoft as leaders in various data platform categories.
The research emphasizes the critical role of data platforms in ensuring secure, reliable, and adaptable AI utilization across cloud and on-premises environments. The complete Buyers Guides are available for enterprises seeking to optimize their software investments.
A new study by Information Services Group (ISG) reveals that enterprises save an average of 15% through business process outsourcing (BPO) compared to in-house operations. The survey included nearly 400 global business leaders. The primary drivers for BPO are cost reduction (68%), process efficiency (50%), and capacity support (33%). However, only 38% rated their cost savings highly. Approximately 20% of enterprises cited service quality, business growth, or innovation as key motivators for BPO. The study also found that over 30% of operations have been outsourced for over ten years. AI and automation are expected to reduce external staffing in customer operations for 65% of respondents, but have less impact on finance and procurement. The study suggests that BPO providers need to understand both tasks and broader business implications of AI to meet client needs effectively.
Information Services Group (ISG) announced a research study evaluating service and software providers for the electric utility sector. The study focuses on renewable energy adoption, grid modernization, and asset management. Results will be published in the ISG Provider Lens™ reports and ISG Buyers Guide in November. This is the first collaboration between ISG Provider Lens Research and Ventana Research, acquired by ISG last year. The reports will help enterprise buyers assess vendor relationships and potential new engagements.
The power and utilities industry faces challenges like aging infrastructure, regulatory changes, and high costs, but also has opportunities in renewable energy and smart grid technologies. The study will cover North America, Europe, and Asia Pacific and evaluate providers in five key areas: business process management, IT services, grid modernization, asset management, and customer experience.
Information Services Group (ISG) has initiated a study to assess service providers involved in Generative AI (GenAI) consulting, development, and deployment. The findings will be published in the ISG Provider Lens™ Generative AI Services report in October 2024, covering global and Brazilian markets. Enterprise buyers can use the report to evaluate vendor relationships and offerings, while ISG advisors will utilize it to recommend providers.
The study will survey around 150 providers and produce two quadrants: Strategy and Consulting Services, and Development and Deployment Services. These quadrants will evaluate providers based on their expertise in large language models, cloud computing, governance frameworks, and security protocols. The initiative aims to help organizations navigate the nascent but promising field of GenAI.
HARMAN, a subsidiary of Samsung Electronics, has been recognized as a leader in the ISG Digital Engineering Services Provider Lens™ 2024 US Study. This honor reflects HARMAN's achievements in four key areas: Integrated Customer/User Engagement and Experience, Design & Development, Platform and Application Services, and Intelligent Operations. The recognition underscores HARMAN's innovation and excellence in digital transformation solutions. According to Nick Parrotta, President of Digital Transformation Solutions, HARMAN is committed to fostering client partnerships and delivering exceptional outcomes through digital design, personalized experiences, and cloud optimization.
Information Services Group (ISG) is launching a study to assess public cloud service and solution providers. The findings will be published in two ISG Provider Lens™ reports scheduled for December 2024: Multi Public Cloud Services and Multi Public Cloud Solutions. The Services report will cover consulting, transformation, managed services, infrastructure, FinOps, and AI services across various markets. The Solutions report will evaluate global providers of FinOps platforms, observability solutions, and security platforms. The study encompasses surveys sent to hundreds of providers and will assist enterprises and public sector entities in optimizing their cloud strategies with major providers like AWS, Microsoft Azure, and Google Cloud. The reports will aid buyers in evaluating vendor relationships and offerings, and ISG advisors will use the data to recommend providers to clients.
Information Services Group (ISG) has opened nominations for the 2024 ISG Paragon Awards™, recognizing innovative technology and business services partnerships. Nominations can be submitted by enterprise buyers and service providers, including GCCs, with deadlines for North America on July 17, Latin America on September 4, and EMEA on September 18. Categories include Excellence, Innovation, Transformation, Workplace of the Future, ESG, and a new AI Pacesetter category. Winners will be announced at gala dinners in Dallas, São Paulo, and London. The awards celebrate successful uses of digital technology and AI, and ISG Provider Lens™ and ISG Star of Excellence™ winners will also be recognized.
Microsoft Azure is experiencing significant growth in the Mexican cloud market, driven by system migrations and demand for remote access. According to the 2024 ISG Provider Lens™ report, Azure's growth surpasses other cloud services due to ongoing development and increased competitiveness. The demand for cost reduction and productivity enhancement, accelerated by the pandemic, has led Mexican firms to adopt cloud solutions like Microsoft 365 and SAP on Azure. These tools enhance efficiency, collaboration, and compliance. The report highlights the proactive response of Microsoft's partner ecosystem to generative AI and names top service providers in various sectors. Accenture and DXC Technology lead in all evaluated categories, with several other firms recognized for their capabilities and future potential.
Service providers in Brazil are leveraging Microsoft OpenAI Studio on Azure to develop customized GPTs, as noted in the latest ISG Provider Lens™ report. Microsoft and other hyperscalers are expanding in Brazil due to increasing cloud service demand. Microsoft's cloud infrastructure in Brazil has seen significant growth, with plans for further expansion. The partner ecosystem has grown 15-fold since 2021. AI initiatives in Brazil are advanced, focusing on practical applications like predictive analytics and responsive bots. The report evaluates 40 providers, naming several companies as leaders in various quadrants. Notably, Brasoftware and SoftwareONE lead in six quadrants each, while Accenture and Kumulus lead in five. The report also highlights the alignment of cloud business operations with ESG strategies.
Enterprises are increasingly prioritizing experience parity—a seamless experience for both customers and employees—according to ISG's recent findings.
This trend will be a key topic at the ISG Digital Business Summit, June 25-26, at the Royal Lancaster London Hotel. The event will feature leaders from companies like Diageo, BP, Sandoz, BNY Mellon, and eBay.
Key discussions will include navigating technological disruptions, cybersecurity for the platform economy, and leveraging AI and machine learning for business innovation.
Highlights include a keynote by Zdravko Mladenov on Post Office Group's digital transformation and another by Steve Janoo of Diageo on building direct consumer channels.
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