ISG Case Study Research Recognizes 47 Providers for High-Impact Client Engagements
Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has recognized 47 technology and business services providers for their excellence in client engagements as part of the 2023 ISG Case Study Research program. This year saw a record 330 submissions, highlighting a strong industry focus on operational transformation and business efficiency. Nearly 70% of standout partnerships involved ongoing relationships or multiple related projects. Five providers—Hexaware, Infosys, LTIMindtree, Tech Mahindra, and WNS—were noted for having five or more standout case studies. Additionally, ten providers had two or more standout case studies. The ISG Case Study Research is unique in its examination of enterprise-provider partnerships, informing ISG's advisory work and contributing to the ISG Paragon Awards.
- 47 providers recognized for best-in-class client engagements.
- Record 330 submissions in 2023, reflecting strong industry focus on operational transformation.
- Nearly 70% of standout case studies involved ongoing relationships or multiple projects.
- Five providers—Hexaware, Infosys, LTIMindtree, Tech Mahindra, and WNS—had five or more standout case studies.
- Ten providers had two or more standout case studies.
- Uncertain macroeconomic conditions impacting many companies.
- No new providers listed as standout.
Record number of program submissions reveals industry-wide focus on operational transformation and business efficiency
The standout case studies for 2023 were chosen from among 330 provider submissions, the highest number ISG has ever received in a year.
“The case studies submitted in 2023 identified a clear focus on operational transformation and efficiency improvements,” said Paul Reynolds, ISG partner and chief research officer. “This is not surprising, considering the uncertain macroeconomic conditions many companies faced.”
Reynolds said ISG saw a notable shift toward continuous transformation in 2023. “Nearly 70 percent of the standout client/provider partnerships we analyzed covered a broad scope of work embedded in an ongoing relationship or combined multiple related projects, rather than a single project or program.”
Among the 47 providers recognized for 2023, five providers—Hexaware, Infosys (including Infosys BPM), LTIMindtree, Tech Mahindra and WNS (Holdings) Limited—had five or more standout case studies. Ten providers—Aspire Systems, Coforge, Colt Technology Services, eInfochips, Genpact, HARMAN Digital Transformation Solutions, Mastek Ltd, Microland Limited, Teleperformance and Unisys—had two or more case studies named as standouts. The full list is available here.
The ISG Case Study Research program is the only one of its kind that examines how enterprises partner with providers as a means to uncover deep insights into factors common across the most successful digital programs.
Case study submissions are accepted on an ongoing basis and are independently validated by the enterprise client. Standouts are identified and selected by an independent ISG research review committee based on the objectives, solutions and outcomes achieved in the partnerships.
ISG Case Study Research informs the firm’s advisory work with enterprise clients, to both identify providers qualified to provide in-scope services, and to recommend those that should be considered as sourcing partners. The case studies also form the basis for the ISG Paragon Awards, which recognize the ongoing transformation of sourcing industry partnerships through new approaches and technologies.
For more information about the ISG Case Study Research program, visit the program website or contact ISG.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI and automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
View source version on businesswire.com: https://www.businesswire.com/news/home/20240517932199/en/
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978 518 4520
isg@matternow.com
Source: Information Services Group, Inc.
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