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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
The 2024 ISG Provider Lens™ Cybersecurity report for Switzerland reveals that Swiss enterprises are seeking AI-enhanced cybersecurity solutions to counter growing AI-powered cyber threats. Key findings include:
1. Midsize Swiss firms prefer locally based cybersecurity providers, valuing 'Swissness' and cultural alignment.
2. Companies are turning to external services like security operations centers due to a shortage of cybersecurity specialists.
3. Stringent regulations are driving stronger security measures, especially in data protection.
4. There's a growing interest in providers offering services within Switzerland, particularly for cloud solutions and SOCs.
5. The report evaluates 89 providers across 7 quadrants, naming several Leaders in multiple categories.
The 2024 ISG Provider Lens™ Transformational HR Outsourcing Services (HRO) report for the U.S. reveals that enterprises are reinventing their HR approach with outsourcing providers investing in new technologies. Companies are reimagining multiprocess HRO due to technological advances, client demands, and growing employment complexities. Generative AI is gaining momentum, with providers demonstrating its potential to reduce HR management costs and complexity.
The report highlights the evolution of HR from back-office support to a strategic role in improving business outcomes. HRO providers are offering solutions based on automation and next-generation technologies, enabling personalized employee experiences and better decision-making for leaders. The report also notes trends such as outcome pricing for services and the importance of improved health insurance carrier integration.
The 2024 ISG Provider Lens™ report highlights the growing trend of hybrid cloud and data center services in Asia Pacific. Enterprises are leveraging diverse combinations of public, private, and on-premises data centers to meet specific business needs. Key factors influencing cloud choices include cost, security, data privacy, and interoperability. The report emphasizes that there's no one-size-fits-all approach, with the best strategy varying for each organization.
Companies are increasingly turning to managed services providers for assistance in migrating applications and managing IT resources. There's a rising demand for managed hosting services and colocation providers, especially those with facilities across Asia Pacific to comply with local regulations. The report also notes the growing interest in AI and ML technologies for automating operations and the importance of location in choosing data center providers.
According to the 2024 ISG Provider Lens™ report, U.K. enterprises are increasingly adopting private and hybrid cloud solutions over public clouds. This shift is driven by growing needs for enhanced security and regulatory compliance. The report highlights that:
1. Companies are moving towards managed hosting services for data storage and business continuity.
2. U.K. data centers are positioning themselves as connectivity hubs, offering advanced communication infrastructure.
3. Large enterprises prioritize reliable uptime, secure data storage, and high-performance network connectivity.
4. Midsize enterprises focus on comprehensive technical support and proactive maintenance.
5. Providers are adopting FinOps practices to optimize costs while maintaining sustainability goals.
The 2024 ISG Provider Lens™ report reveals a 30% increase in managed cloud services, hosting, and colocation usage by U.S. public sector organizations since 2020. This surge follows pandemic-driven digital transformations and is expected to continue as agencies seek cost-effective management of complex IT infrastructures. ISG predicts a 15% annual growth in managed cloud services use through 2027.
Key trends include:
- Adoption of hybrid cloud models for diverse workloads
- Providers offering tailored services for public sector needs
- Increased use of managed hosting for IT support
- Surge in colocation services for enhanced security and compliance
The report evaluates 38 providers across three quadrants: Managed Services, Managed Hosting, and Colocation Services, with several companies named as Leaders in multiple categories.
The 2024 ISG Provider Lens™ report highlights increasing demand for cloud management services in Switzerland due to the growing complexity of multicloud solutions. Swiss enterprises are turning to colocation providers for improved security, compliance, and global connectivity. The report emphasizes the importance of sustainability, with Swiss data centers required to achieve carbon neutrality by 2030.
Key findings include:
- Switzerland is a leading nation in Europe for managed hybrid cloud services
- Competition between hybrid IT and colocation service providers is intensifying
- Small and midsized providers are gaining customers from large global system integrators
- Swisscom named as a Leader in all five quadrants of the report
The Asia Pacific IT and business services market surpassed US $5 billion for the first time in two years, according to the latest ISG Index™. The combined market ACV rose 8% year-over-year to just over US $5.0 billion in Q2 2024. Managed services saw a significant boost, with ACV climbing 32% to US $1.4 billion, marking the region's best quarter in 12 years. Cloud-based services (XaaS) grew 1% to US $3.6 billion.
Key highlights include:
- 81 managed services contracts awarded, up 37% year-on-year
- IT outsourcing (ITO) ACV rose 8% to over US $1 billion
- Business process outsourcing (BPO) surged 237% to US $367 million
- Strong demand in South Korea, China, and Japan
- Manufacturing, telecommunication, and energy sectors showed growth
The 2024 ISG Provider Lens™ global Life Sciences Digital Services report highlights a significant shift towards decentralized clinical trials in the life sciences industry. Digital technologies are enabling remote patient recruitment, monitoring, and data collection, addressing limitations of traditional centralized trials. AR and VR systems are being introduced to enhance patient participation and data visualization.
The report emphasizes the growing focus on patient-centric research and the use of AI, automation, and NLP in pharmacovigilance and regulatory compliance. Generative AI is emerging as a important tool for improving research and trials. The report also notes the increasing importance of supply chain management and collaborative approaches to regulation in the industry.
The Americas' IT and business services market rebounded in Q2 2023, according to the ISG Index™. Combined ACV rose 10% to $12.1 billion, marking the first double-digit increase since Q2 2022. XaaS spending drove growth, rising 15% to $7.4 billion, while managed services ACV increased 3% to $4.7 billion. The BFSI sector saw an 18% decline in spending, but other industries showed growth. Cloud-based services and AI investments are driving demand, while managed services remain sluggish due to cost optimization focus.
For H1 2023, the combined market rose 4% to $24.2 billion. ISG forecasts 2% revenue growth for managed services and 14% for XaaS in 2024, slightly lower than previous projections. The global market lacks a clear catalyst for higher discretionary spending, with enterprises focusing on cost optimization and AI growth potentially masking underlying weakness in the industry.
European insurers are modernizing core systems to meet growing customer demands and skepticism, according to the 2024 ISG Provider Lens™ Insurance Platform Solutions report. Legacy systems are seen as major obstacles to innovation, restricting adoption of new technologies and leading to increased IT costs and operational inefficiencies.
Insurers are turning to providers to update, upgrade, or replace outdated systems with more efficient solutions. The report highlights the potential for the insurance industry to evolve into a business-friendly ecosystem, with early adopters gaining a competitive edge. Data-driven insights are emphasized as important for identifying new risks and opportunities.
The report evaluates 31 providers across two quadrants: Life and Retirement (L&R) and Property and Casualty (P&C) Insurance Platform Solutions, naming several Leaders and Rising Stars in each category.
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