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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
The 2024 ISG Provider Lens™ Private/Hybrid Cloud report for the U.S. highlights that cost concerns are driving enterprise investments in private and hybrid cloud services. Many organizations are reducing reliance on public clouds due to IT budget constraints, seeking greater control over costs while maintaining scalability and agility.
Key findings include:
- Companies are cautiously approaching outsourcing with smaller average contract values
- Enterprises are exploring generative AI (GenAI) for cloud management, weighing costs and benefits
- AI and ML features are being implemented to improve IT efficiency and user experience
- Colocation providers are expanding facilities to meet growing demand for high-density computing
- Challenges include the cost and scarcity of AI processing resources and changes in VMware licensing terms
The ISG Index™ reports that Europe's IT and business services market grew slightly by 1% in Q2 2024, reaching US $7.7 billion in ACV. This marks the third consecutive quarter of sequential growth since Q3 2023. The market saw contrasting trends with managed services ACV declining by 8% to US $4.0 billion, while XaaS (cloud-based services) ACV increased by 14% to US $3.7 billion.
Key highlights include:
- 295 managed services contracts signed, up 20% year-over-year
- ITO rose 7% to US $3.3 billion, driven by bundled infrastructure and ADM services
- BPO slumped 45% to US $692 million
- XaaS growth led by IaaS (up 22% to US $2.7 billion), while SaaS declined 2%
- UK remains the largest managed services market despite a 13% decline
- DACH market grew 20% to US $896 million
ISG forecasts 2% revenue growth for managed services and 14% for XaaS in 2024, slightly lower than previous projections due to persistent market uncertainty.
Information Services Group (ISG) (Nasdaq: III) has initiated a research study to evaluate providers of advanced data analytics and AI services. The study will culminate in the publication of the ISG Provider Lens™ reports in January 2025, focusing on data science, AI services, data modernization, and advanced business intelligence (BI) and reporting modernization. The reports will help enterprises assess current vendor relationships, explore new engagements, and leverage analytics and AI to enhance decision-making, operational efficiency, and competitiveness. ISG highlights the increasing importance of clean, secure data and emerging technologies like generative AI (GenAI) in fostering data-driven cultures and innovation. Providers are innovating with frameworks, simulation models, and AI solutions to automate insights generation. The study will cover products and services globally, including Brazil, Europe, and the U.S.
North American insurance companies are modernizing their IT infrastructure by adopting new core systems and SaaS platforms, driven by evolving policyholder demands and rapid changes in industry practices, according to the 2024 ISG Provider Lens™ Insurance Platform Solutions report. The report highlights that outdated IT systems are impeding insurers' ability to innovate and compete. SaaS platforms and modern tech frameworks help insurers manage risks, acquire customers, and enhance policyholder services. However, integration with legacy systems poses challenges. The report also notes the potential of generative AI to improve insurance operations, though it is currently in the pilot phase. Major insurance providers like EIS and Majesco are recognized as leaders, while companies like Accenture ALIP and Guidewire are also notable players. The report underscores the importance of data modernization and the elimination of data silos.
Enterprises in the Nordics are prioritizing a hybrid cloud strategy focused on sustainability and financial viability, diverging from the 'cloud first' approach seen elsewhere. The ISG Provider Lens™ report highlights the region's leadership in green data center solutions, leveraging renewable energy such as hydro and wind power. Nordic data centers emphasize energy efficiency, carbon neutrality, and eco-friendly practices, including advanced cooling techniques and waste heat repurposing. Despite leading in sustainability, the Nordics lag in AI implementation due to challenges in data management and governance. The 2024 report also notes the expansion of edge computing infrastructure driven by IoT and low-latency demands. Key providers like Orange Business and Tietoevry are recognized as leaders across multiple quadrants, with Green Mountain earning high customer satisfaction scores.
Insurance companies in Asia Pacific are increasingly adopting advanced technology platforms to stay competitive in a rapidly growing market, according to the 2024 ISG Provider Lens™ Insurance Platform Solutions report.
These modern core systems enhance agility, speed up product rollouts, and improve decision-making, despite challenges like tight budgets and weak balance sheets. The report highlights that insurers in less mature markets such as India, Thailand, and Malaysia are leading this transformation to capitalize on double-digit growth rates.
Key benefits of digital platforms include higher efficiency, scalability, better security, and improved customer experience. Many insurers are also leveraging AI and cloud computing for data modernization and operational improvements.
The report evaluates the capabilities of 28 providers and names Peak3, Sapiens, and TCS BaNCS as leaders in both Life and Retirement and Property and Casualty Insurance Platform Solutions quadrants.
The global market for managed IT and business services remains sluggish, despite increasing demand for cloud services, according to the Q2 ISG Index from Information Services Group (ISG). Combined market annual contract value (ACV) rose by 7% to $24.8 billion, marking the best quarter in two years. Cloud-based XaaS services grew by 11%, while managed services saw a modest 1.2% increase. However, revenue growth for the overall industry slowed to just over 1%, and provider margins declined for the second consecutive quarter. ISG has lowered its 2024 growth forecasts, expecting only 2% growth for managed services and 14% for XaaS. The report signals slow growth due to dampened discretionary spending and ongoing cost optimization efforts by enterprises.
According to a new ISG report, enterprises in the Asia Pacific region, including Australia, New Zealand, Southeast Asia, and India, are increasingly adopting Google Cloud services to drive digital transformation. These services are particularly influential in retail, finance, and healthcare due to their AI capabilities and strong partner ecosystem.
Google Cloud's multifaceted approach supports different stages of cloud adoption across diverse markets by promoting hybrid and multi-cloud strategies and edge computing. Additionally, with new cloud regions planned for New Zealand, Malaysia, and Thailand, Google Cloud is meeting regional data sovereignty and compliance requirements effectively.
The report also highlights the role of generative AI in transforming industries and the collaboration between Google Cloud and AI/ML startups in the region. Key players like Accenture, Cognizant, HCLTech, and TCS have been identified as leaders across multiple cloud service quadrants.
Information Services Group (ISG) (Nasdaq: III) has launched a new research study to evaluate service providers aiding enterprises in achieving sustainability and ESG (Environmental, Social, Governance) goals. The results will be released in a series of ISG Provider Lens™ reports in November, covering strategy and enablement services, operational technology, IT solutions, and data platforms.
The study will assess nearly 160 providers and their solutions to help organizations meet regulatory requirements and long-term sustainability targets. ISG's global advisors are collaborating to create four quadrants that categorize these services and solutions. Key areas include strategic advisory services, vertically integrated OT solutions, IT implementation services, and ESG data platforms.
With the rising importance of ESG goals, ISG aims to provide enterprises with the insights needed to make informed decisions in their digital transformation. The study will feature expanded customer experience data, and enterprise buyers can use this information to evaluate current and potential vendor relationships.
A new report by Information Services Group (ISG) highlights the increasing adoption of hybrid cloud management platforms by enterprises aiming to overcome the limitations of public clouds. These platforms provide flexibility, scalability, and agility while addressing operational, regulatory, and security challenges. Hybrid clouds, although beneficial, introduce complexity and necessitate specialized tools for effective management and data flow. Demand for backup and disaster recovery platforms is rising, driven by the need for resiliency against cyberattacks and natural disasters. AI and ML are becoming integral in cloud management, enhancing reliability through predictive analytics and automation. The report evaluates 38 providers, identifying HPE (Zerto) and VMware as leaders in both hybrid cloud management and resiliency platforms. It also recognizes Green for exceptional customer satisfaction. For detailed insights, the full report is available from ISG.
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