New ISG Center Evaluates Business, Workforce Experiences, Offers Ways to Improve in Challenging Marketplace
Information Services Group (Nasdaq: III) has launched the ISG Experience Assessment Center to analyze strategic business relationships and workforce experiences. This innovative service builds on a decade of research covering over three million data points. It aims to enhance employee satisfaction and boost collaboration with third-party providers, particularly amid ongoing labor market challenges. The Center offers tailored analyses and strategic recommendations to optimize business partnerships and improve operational effectiveness, directly addressing the effects of the Great Resignation and economic disruptions.
- Launch of ISG Experience Assessment Center to evaluate business relationships.
- Utilizes over three million data points to improve partner and employee experiences.
- Offers strategic advice to help optimize operations and enhance workforce satisfaction.
- Current economic conditions and labor market challenges may hinder growth.
- Ongoing workforce churn and misalignment can affect productivity.
Objective assessments of key business relationships can help with talent retention, improve technology and services ROI
The new offering builds on ISG’s pioneering relationship management work covering more than three million data points on relationship health and satisfaction gathered over the last 10 years. In addition to assessing critical business relationships, the Center offers strategic advice and support leveraging the full portfolio of ISG solutions – from operating model design and strategic sourcing to provider governance and enterprise change management – to turn assessment findings into actions for improvement.
“The Great Resignation has unleashed a shortage of talent across industries, compounding the economic and supply-chain challenges resulting from the pandemic,” Geoghagan said.
“Left unaddressed, these challenges play out in organizations in the form of increased tension, diminished trust, misaligned priorities, workforce churn and unrealized value,” he said. “An objective evaluation of the health of a business partnership or workplace experience identifies areas for improvement so businesses can avoid an expensive, time-consuming search for a new partner or a dissatisfied, unproductive workforce.”
The Center offers independent, structured analyses of what is working, what is not, and what can be optimized in relationships between an enterprise and its business partners, between enterprise business units and shared-service areas like IT, or in the workplace experience employees have with technology and business services.
ISG advisors investigate the unique context of each relationship, analyze data from ISG’s quantitative and qualitative assessments, couple those insights with market intelligence and benchmarking data, and produce a prescriptive plan for strengthening and elevating key relationships and experiences. Clients can opt for ongoing advisory support in areas like digital transformation, vendor governance and organizational change management (OCM) to execute the recommended solutions.
“The overall value of an investment in a strategic partner or provider goes beyond cost,” said
With its targeted solutions, ISG is able to help enterprise clients enhance their employees’ experience with technology and become more productive, as well as help enterprises and their third-party providers work together to improve collaboration, innovation, delivery quality and cost effectiveness.
Additional information is available on the ISG Experience Assessment Center website.
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