Microsoft Partners Aid Transformation of U.S. Public Sector
ISG's 2022 Provider Lens report reveals a significant shift among U.S. public-sector organizations towards modernizing technology post-COVID-19. The report indicates that many agencies are moving from legacy systems to cloud solutions, often utilizing Microsoft platforms with assistance from partners. Challenges such as high costs and a lack of familiarity hinder adoption, but some agencies are implementing advanced cloud strategies. Top providers recognized in the report include Accenture, Cognizant, and HCL, highlighting their leadership across various service areas.
- Increased adoption of cloud technology in U.S. public sector post-COVID-19.
- Growth in technology modernization projects supported by new federal funding.
- Recognition of leading providers such as Accenture and Cognizant in the report.
- High costs and lack of familiarity with new technologies are barriers for public-sector agencies.
- Aging workforce accustomed to legacy systems complicates modernization efforts.
Government agencies are replacing old technology and moving to the cloud after COVID-19 reshaped their operations, ISG Provider Lens™ report says
The 2022 ISG Provider Lens™
“Agencies where old systems were at the end of their useful lives are now moving to the cloud and adopting automation,” said
Public-sector organizations face many hurdles to implementing and integrating Microsoft technologies as they modernize, the report says. Issues include relatively high cost, a lack of familiarity with the technology and an aging workforce accustomed to legacy systems. Typically, government agencies lack the internal expertise to manage projects such as migrating enterprise applications to Azure.
However, some public-sector organizations have carried out mature cloud migrations that take advantage of the cloud’s unique capabilities instead of just reducing costs. This may include using multi-cloud and hybrid cloud environments for greater resilience and flexibility, optimizing applications for the cloud and adopting microservices architectures with containerized applications.
“Public agencies in the
Ready-made frameworks and accelerators from service providers, and in some cases end-to-end managed services, are helping organizations make the leap, ISG says. Other highlights of the report include discussions of how some public-sector organizations are using Microsoft 365 to address pandemic workplace disruptions and experimenting with Microsoft Power Platform to encourage innovation.
The 2022 ISG Provider Lens™
The report names Accenture, Cognizant, DXC Technology, HCL and Wipro as Leaders in all four quadrants. It names IBM and SoftwareONE as Leaders in three quadrants each and NTT DATA as a Leader in two quadrants. Capgemini, Infosys and Rackspace Technology are named as Leaders in one quadrant each.
The 2022 ISG Provider Lens™
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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