ISG Xperience Summit to Explore AI-Powered Experience Transformation
Information Services Group (ISG) (Nasdaq: III) announces its upcoming ISG Xperience Summit, scheduled for March 25-26 at the Westin Times Square in New York. The event will focus on AI-powered experience transformation and feature leaders from prominent companies including PNC Bank, Barclays, Comcast, SoulCycle, and Expedia.
The summit will explore how AI solutions can deliver personalized experiences while maintaining essential human elements. Joe Bechtel, VP of AI technology at PNC Bank, will deliver the keynote on implementing automation and measuring CX investments. The event includes panel discussions on AI-driven personalization ethics, enterprise-wide transformation, and experience-led growth strategies.
The program features the ISG Startup Challenge showcasing innovations from Birdie AI, Tranquilla AI, and Wakefully. IBM and Accenture are serving as event sponsors.
Information Services Group (ISG) (Nasdaq: III) annuncia il suo prossimo ISG Xperience Summit, programmato per il 25-26 marzo al Westin Times Square di New York. L'evento si concentrerà sulla trasformazione dell'esperienza potenziata dall'IA e presenterà leader di aziende di spicco come PNC Bank, Barclays, Comcast, SoulCycle ed Expedia.
Il summit esplorerà come le soluzioni IA possano offrire esperienze personalizzate mantenendo elementi umani essenziali. Joe Bechtel, VP della tecnologia IA presso PNC Bank, terrà il discorso principale sull'implementazione dell'automazione e sulla misurazione degli investimenti nella CX. L'evento include discussioni di panel sull'etica della personalizzazione guidata dall'IA, sulla trasformazione a livello aziendale e sulle strategie di crescita orientate all'esperienza.
Il programma presenta l'ISG Startup Challenge che mette in mostra innovazioni da Birdie AI, Tranquilla AI e Wakefully. IBM e Accenture sono sponsor dell'evento.
Information Services Group (ISG) (Nasdaq: III) anuncia su próximo ISG Xperience Summit, programado para el 25-26 de marzo en el Westin Times Square de Nueva York. El evento se centrará en la transformación de la experiencia impulsada por IA y contará con líderes de empresas destacadas como PNC Bank, Barclays, Comcast, SoulCycle y Expedia.
El summit explorará cómo las soluciones de IA pueden ofrecer experiencias personalizadas mientras mantienen elementos humanos esenciales. Joe Bechtel, VP de tecnología de IA en PNC Bank, dará la conferencia principal sobre la implementación de la automatización y la medición de las inversiones en CX. El evento incluye discusiones en panel sobre la ética de la personalización impulsada por IA, la transformación a nivel empresarial y las estrategias de crecimiento centradas en la experiencia.
El programa presenta el ISG Startup Challenge que exhibe innovaciones de Birdie AI, Tranquilla AI y Wakefully. IBM y Accenture son patrocinadores del evento.
Information Services Group (ISG) (Nasdaq: III)는 뉴욕의 웨스틴 타임스 스퀘어에서 3월 25-26일 예정된 ISG Xperience Summit을 발표합니다. 이 행사는 AI 기반 경험 혁신에 초점을 맞추며 PNC Bank, Barclays, Comcast, SoulCycle, Expedia와 같은 저명한 기업의 리더들이 참여합니다.
이번 서밋은 AI 솔루션이 필수적인 인간 요소를 유지하면서 개인화된 경험을 제공하는 방법을 탐구합니다. PNC Bank의 AI 기술 부사장인 Joe Bechtel이 자동화 구현 및 CX 투자 측정에 대한 기조연설을 합니다. 행사에는 AI 기반 개인화 윤리, 기업 전반의 혁신, 경험 주도 성장 전략에 대한 패널 토론이 포함됩니다.
프로그램에는 Birdie AI, Tranquilla AI 및 Wakefully의 혁신을 선보이는 ISG Startup Challenge가 포함되어 있습니다. IBM과 Accenture가 행사 스폰서로 참여합니다.
Information Services Group (ISG) (Nasdaq: III) annonce son prochain ISG Xperience Summit, prévu pour les 25 et 26 mars au Westin Times Square à New York. L'événement se concentrera sur la transformation de l'expérience alimentée par l'IA et mettra en vedette des dirigeants d'entreprises de premier plan telles que PNC Bank, Barclays, Comcast, SoulCycle et Expedia.
Le sommet explorera comment les solutions IA peuvent offrir des expériences personnalisées tout en maintenant des éléments humains essentiels. Joe Bechtel, VP de la technologie IA chez PNC Bank, prononcera le discours d'ouverture sur la mise en œuvre de l'automatisation et la mesure des investissements en CX. L'événement comprend des discussions en panel sur l'éthique de la personnalisation basée sur l'IA, la transformation à l'échelle de l'entreprise et les stratégies de croissance axées sur l'expérience.
Le programme présente le ISG Startup Challenge mettant en avant des innovations de Birdie AI, Tranquilla AI et Wakefully. IBM et Accenture sont les sponsors de l'événement.
Information Services Group (ISG) (Nasdaq: III) kündigt seinen bevorstehenden ISG Xperience Summit an, der für den 25.-26. März im Westin Times Square in New York geplant ist. Die Veranstaltung wird sich auf KI-gestützte Transformation von Erfahrungen konzentrieren und Führungskräfte von renommierten Unternehmen wie PNC Bank, Barclays, Comcast, SoulCycle und Expedia präsentieren.
Der Gipfel wird untersuchen, wie KI-Lösungen personalisierte Erlebnisse bieten können, während sie wesentliche menschliche Elemente bewahren. Joe Bechtel, VP für KI-Technologie bei PNC Bank, wird die Hauptrede zur Implementierung von Automatisierung und zur Messung von CX-Investitionen halten. Die Veranstaltung umfasst Podiumsdiskussionen über die Ethik der KI-gesteuerten Personalisierung, unternehmensweite Transformation und erfahrungsorientierte Wachstumsstrategien.
Das Programm umfasst die ISG Startup Challenge, die Innovationen von Birdie AI, Tranquilla AI und Wakefully präsentiert. IBM und Accenture fungieren als Sponsoren der Veranstaltung.
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Leaders with PNC Bank, Barclays, Comcast, SoulCycle, Expedia, AGCO, Acenda, Autocar Trucks and more will join March 25–26 event in
Hosted by global AI-centered technology research and advisory firm Information Services Group (ISG) (Nasdaq: III), the two-day event will feature ISG and industry experts exploring how AI-powered solutions can deliver impactful, hyper-personalized experiences, and the data, security and organizational structures that will enable employee and customer success.
“The future of enterprise experience is not about replacing humans with AI but integrating AI to empower human expertise,” said Wayne Butterfield, partner, ISG, and host of the ISG Xperience Summit. “AI excels at structured, repetitive interactions, but struggles with the nuance, empathy and problem-solving capabilities that define high-value interactions.”
Joe Bechtel, vice president of AI technology at PNC Bank, will deliver the event keynote, “From Virtual Assistants to Real Results: Transformation Through Intelligent CX,” as a fireside chat with Butterfield, offering practical insights on how to determine where to implement automation, differentiate between helpful technology and frustrating barriers and measure the impact of CX investments.
The first day of the event will also feature Hilary Lurie-Malina, senior director, platform and service analytics, Expedia Group; Nanda Reddy, CTO, GOHUNT; Shri Nandan, vice president, AI experiences, Comcast, and Daniel Yang, managing partner, Pacific Owl Ventures, in the panel discussion, “Ethics of AI-Driven Personalization: Where Do We Draw the Line?,” on the boundary between helpful and intrusive user experiences.
The ISG Startup Challenge will feature entrepreneurs with Birdie AI, Tranquilla AI and Wakefully pitching their business innovations to a panel of judges for an audience vote.
On day two of the ISG Xperience Summit, three Chief Experience Officers—Craig Antonucci of Autocar Trucks, Mike Robinson of Barclays US Consumer Bank, and Ami Iceman of MSU Federal Credit Union—will join the panel discussion, “Orchestrating Enterprise-Wide Transformation in an AI-First World,” to share how their organizations are leveraging AI and advanced analytics to scale personalized experiences.
Another panel discussion, ”How Experience-Led Transformation Drives Growth,” will ask Drew Lesicko, vice president of product and technology at SoulCycle, and Chris Vetrano, head of customer experience at Flock Safety, how their organizations are embedding experience-centricity across all operations and creating sustainable advantages.
Mari Considine, chief marketing and development officer at Acenda Integrated Health, and Courtney Warford, former global director, customer experience at AGCO Corporation, will join the “Slight Edge: Strategies for Elevating EX to Drive CX” panel to share insights into creating integrated experience ecosystems where employee engagement directly translates to customer loyalty.
“People are the glue between systems and processes,” Butterfield said. “Organizations that strike a balance between maximizing the benefits of AI while preserving the human elements users value most will reduce costs and elevate their experiences from a transactional function to a strategic differentiator.”
IBM and Accenture are ISG Xperience Summit event sponsors. The Global Voice of CX is an influencer partner, and CIO Applications and Hifo.co are media partners.
Additional information and registration are available on the event website.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250311658943/en/
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978 518 4520
isg@matternow.com
Source: Information Services Group, Inc.
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