ISG to Publish Reports on Procurement Services, Solutions
ISG (Nasdaq: III) has launched a study evaluating procurement service providers for enterprises and the U.S. public sector, aimed at addressing challenges posed by post-COVID-19 economic conditions. Three ISG Provider Lens™ reports will be published in March, focusing on procurement BPO services, transformation consulting, and software platforms. The research aims to help organizations modernize procurement systems amidst ongoing supply chain disruptions and calls for digital transformation.
- Launch of a comprehensive research study focusing on procurement services amidst post-COVID-19 challenges.
- Reports will provide valuable insights for enterprises and government entities to enhance procurement capabilities.
- Collaboration with 40 procurement providers and 100 public sector procurement providers to ensure comprehensive market analysis.
- None.
Upcoming ISG Provider Lens™ study evaluates how procurement providers enable enterprises and the
The study results will be published in three comprehensive ISG Provider Lens™ reports, the first two — Procurement BPO and Transformation Services and Procurement Software Platforms and Solutions — geared toward enterprise buyers, and the third — Procurement BPO, Transformation and Software Platforms –
Enterprise and
The reports will examine how procurement providers can help enterprises and government entities modernize their procurement capabilities for the post-pandemic world. In the past three years, supply chain breakdowns caused by labor scarcity, materials shortages and transportation disruptions have exposed the increasingly urgent need for almost every organization to improve its procurement operations.
“Enterprises and government agencies need more efficient and flexible procurement systems to adapt to ongoing changes in business, technology, economic and political conditions,” said
ISG has distributed surveys to approximately 40 procurement BPO and transformation services providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the procurement BPO and transformation services the typical enterprise is buying, based on ISG’s experience working with its clients. The four quadrants, two each for large enterprises and mid-sized enterprises, will cover:
- BPO Services, evaluating providers of managed procurement BPO services that significantly reduce operational costs through uniformity of operations, interfaces and data across procurement and related business functions.
- Transformation Consulting Services, covering providers of continuously evolving digital transformation services that help enterprises reconceptualize procurement as a set of functions that can be adapted to changing business requirements.
In addition, ISG has distributed surveys to approximately 70 providers of procurement software platforms and solutions. The research team will produce two separate quadrants, one each for large and mid-sized enterprises, covering the buying behavior of each customer segment in this core quadrant:
- Software Platforms and Solutions, covering procurement platforms that build on current organizational knowledge and continually integrate new digital technologies to adapt to generational changes affecting business success.
Both the Procurement BPO and Transformation Services report and the Procurement Software Platforms and Solutions report will cover the global market.
Finally, ISG has distributed surveys to approximately 100 public sector procurement providers. The research team will produce three quadrants geared to the unique needs of government buyers:
- Software Platforms and Solutions, assessing procurement platform providers with expertise in public sector procurement functions, processes and user interface/user experience (UI/UX) requirements.
- BPO Services, covering procurement BPO providers that can optimize public sector procurement with improved efficiency, including with AI and analytics tools, and lay the foundation for long-term improvement of procurement processes.
- Transformation Consulting Services, covering providers that help public sector organizations develop and adapt procurement and business strategies, including organizational design and change management and automation strategy and implementation.
The Procurement BPO, Transformation and Software Platforms –
ISG analysts
A list of identified providers and vendors and further details on each study are available in these digital brochures: Procurement BPO and Transformation Services – Global; Procurement Software Platforms and Solutions – Global and Procurement BPO, Transformation and Software Platforms –
All 2023 ISG Provider Lens™ evaluations feature new and expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
ISG (
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will.thoretz@isg-one.com
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