ISG to Publish Report on Digital Engineering Services
Information Services Group (III) has launched a study on digital engineering services aimed at enhancing product development and support within enterprises. Scheduled for release in April 2023, the findings will inform buyers about vendor relationships and available offerings. The report includes four quadrants: Design and Development, Integrated Customer Engagement, Platforms and Applications, and Intelligent Operations. The research reflects a growing trend towards digitization, as companies strive for quicker, cost-effective product lifecycles.
- Insightful report on digital engineering services expected in April 2023.
- The study will help enterprise buyers evaluate vendor relationships and offerings.
- Focus on enhancing product development and customer support through innovative services.
- None.
Upcoming ISG Provider Lens™ report will evaluate providers enabling faster and more predictable product development, rollout and aftermarket support
The study results will be published in a comprehensive ISG Provider Lens™ report, called Digital Engineering Services, scheduled to be released in
Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
More companies are using digital engineering services as competitive pressures force them to develop and release new products more quickly and at lower cost. These requirements have increased the adoption of virtual prototyping to reduce risks in development, while digitization is changing every step of the value chain, from product inception to manufacturing, testing and aftermarket services.
“As technologies and customer needs change more quickly, enterprises need predictable and controllable product lifecycles,” said
ISG has distributed surveys to approximately 60 providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the digital engineering services the typical enterprise is buying, based on ISG’s experience working with its clients. The four quadrants are:
- Design and Development (Products, Services and Experiences), evaluating services for integrated hardware/software development and feature augmentation, including new data-driven methods and agile design, that yield faster innovation cycles and better products and customer experiences.
- Integrated Customer/User Engagement, assessing providers of intelligent aftermarket services for product support through digital platforms. Important capabilities in this segment include providing AI-enabled customer service, remote field support with AR/VR technologies and self-service knowledge support.
- Platforms and Applications Services, covering providers’ digital platform engineering capabilities, including business and technical design, orchestration, building new experiences and using microservices-based architectures.
- Intelligent Operations, evaluating providers of services to make operations at greenfield and brownfield sites more connected and autonomous, reducing dependence on manual interventions and increasing efficiency.
Geographically focused reports from the study will cover the global digital engineering services market and examine products and services available in the
A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as digital engineering services providers can contact ISG and ask to be included in the study.
All 2023 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
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