ISG to Evaluate Providers of Digital Healthcare Services
Information Services Group (ISG) has launched a research study to assess providers of digital services for the healthcare industry. The study will result in two ISG Provider Lens™ reports, covering the U.S. and Brazil markets, scheduled for release in December. These reports will evaluate companies offering services that help healthcare providers and insurers transform their operations to meet new requirements, improve interoperability, and adapt to growing telemedicine and value-based care needs.
The study will focus on five key areas: Payer Transformation - Public, Payer Transformation - Private, Provider Transformation - ERP, Provider Transformation - RCM, and Provider Transformation - EHR. ISG analysts will examine providers' expertise in various technologies, including AI, machine learning, cloud computing, cybersecurity, and systems integration, as well as their ability to ensure compliance with relevant regulations.
Information Services Group (ISG) ha avviato uno studio di ricerca per valutare i fornitori di servizi digitali per l'industria sanitaria. Lo studio porterà alla pubblicazione di due rapporti ISG Provider Lens™, che copriranno i mercati degli Stati Uniti e del Brasile, previsti per dicembre. Questi rapporti valuteranno le aziende che offrono servizi che aiutano i fornitori di assistenza sanitaria e le compagnie assicurative a trasformare le loro operazioni per soddisfare i nuovi requisiti, migliorare l'interoperabilità e adattarsi alle crescenti esigenze della telemedicina e dell'assistenza basata sul valore.
Lo studio si concentrerà su cinque aree chiave: Trasformazione dei pagatori - Pubblica, Trasformazione dei pagatori - Privata, Trasformazione dei fornitori - ERP, Trasformazione dei fornitori - RCM, e Trasformazione dei fornitori - EHR. Gli analisti ISG esamineranno l'esperienza dei fornitori in varie tecnologie, inclusi AI, apprendimento automatico, cloud computing, cybersecurity e integrazione dei sistemi, nonché la loro capacità di garantire la conformità alle normative pertinenti.
Information Services Group (ISG) ha lanzado un estudio de investigación para evaluar a los proveedores de servicios digitales para la industria de la salud. El estudio dará como resultado dos informes de ISG Provider Lens™, que cubrirán los mercados de Estados Unidos y Brasil, programados para ser publicados en diciembre. Estos informes evaluarán a las empresas que ofrecen servicios que ayudan a los proveedores de atención médica y a las aseguradoras a transformar sus operaciones para cumplir con los nuevos requisitos, mejorar la interoperabilidad y adaptarse a las crecientes necesidades de telemedicina y atención basada en el valor.
El estudio se centrará en cinco áreas clave: Transformación de Pagadores - Pública, Transformación de Pagadores - Privada, Transformación de Proveedores - ERP, Transformación de Proveedores - RCM, y Transformación de Proveedores - EHR. Los analistas de ISG examinarán la experiencia de los proveedores en varias tecnologías, incluyendo IA, aprendizaje automático, computación en la nube, ciberseguridad e integración de sistemas, así como su capacidad para garantizar el cumplimiento de las regulaciones pertinentes.
정보 서비스 그룹(Information Services Group, ISG)은 의료 산업을 위한 디지털 서비스 제공업체를 평가하기 위한 연구 조사를 시작했습니다. 이 연구는 12월에 발표될 예정인 미국과 브라질 시장을 다루는 두 개의 ISG 제공업체 렌즈(ISG Provider Lens™) 보고서로 이어질 것입니다. 이 보고서는 의료 제공자와 보험사가 새로운 요구 사항을 충족하고, 상호 운영성을 개선하며, 성장하는 원격 의료 및 가치 기반 치료 요구에 적응하는 데 도움이 되는 서비스를 제공하는 회사들을 평가합니다.
이 연구는 다섯 가지 주요 분야에 집중할 것입니다: 지불자 변환 - 공공, 지불자 변환 - 민간, 제공자 변환 - ERP, 제공자 변환 - RCM, 제공자 변환 - EHR. ISG 분석가는 AI, 기계 학습, 클라우드 컴퓨팅, 사이버 보안 및 시스템 통합을 포함한 다양한 기술에 대한 제공업체의 전문성을 조사하고 관련 규정 준수를 보장하는 능력을 평가할 것입니다.
Le groupe Information Services (ISG) a lancé une étude de recherche pour évaluer les fournisseurs de services numériques pour l'industrie de la santé. Cette étude aboutira à deux rapports ISG Provider Lens™, couvrant les marchés des États-Unis et du Brésil, prévus pour décembre. Ces rapports évalueront les entreprises offrant des services qui aident les prestataires de santé et les assureurs à transformer leurs opérations afin de répondre aux nouvelles exigences, d'améliorer l'interopérabilité et de s'adapter aux besoins croissants de la télémédecine et des soins basés sur la valeur.
L'étude se concentrera sur cinq domaines clés : Transformation des payeurs - Public, Transformation des payeurs - Privé, Transformation des prestataires - ERP, Transformation des prestataires - RCM, et Transformation des prestataires - DSE. Les analystes d'ISG examineront l'expertise des fournisseurs dans diverses technologies, y compris l'intelligence artificielle, l'apprentissage automatique, l'informatique en nuage, la cybersécurité et l'intégration des systèmes, ainsi que leur capacité à garantir la conformité aux réglementations pertinentes.
Die Information Services Group (ISG) hat eine Forschungsstudie gestartet, um Anbieter von digitalen Dienstleistungen für die Gesundheitsbranche zu bewerten. Die Studie wird zu zwei ISG Provider Lens™-Berichten führen, die die Märkte in den USA und Brasilien abdecken und für Dezember angekündigt sind. Diese Berichte werden Unternehmen bewerten, die Dienstleistungen anbieten, die Gesundheitsdienstleistern und Versicherern helfen, ihre Abläufe zu transformieren, um neue Anforderungen zu erfüllen, die Interoperabilität zu verbessern und sich an die wachsenden Bedürfnisse der Telemedizin und der wertbasierten Versorgung anzupassen.
Die Studie wird sich auf fünf zentrale Bereiche konzentrieren: Transformation der Zahlenden - Öffentlich, Transformation der Zahlenden - Privat, Transformation der Anbieter - ERP, Transformation der Anbieter - RCM und Transformation der Anbieter - EHR. ISG-Analysten werden die Fachkenntnisse der Anbieter in verschiedenen Technologien, einschließlich KI, maschinellem Lernen, Cloud-Computing, Cybersicherheit und Systemintegration, sowie deren Fähigkeit, die Einhaltung relevanter Vorschriften zu gewährleisten, untersuchen.
- ISG's study will provide valuable insights for enterprise buyers evaluating healthcare digital service providers
- The research covers both U.S. and Brazil markets, offering a comprehensive view of digital healthcare services
- The study focuses on key areas of healthcare digital transformation, including payer and provider services
- None.
Upcoming ISG Provider Lens™ study will examine providers supporting industry transformation that delivers improved outcomes, cost reduction and regulatory compliance
The study results will be published in two comprehensive ISG Provider Lens™ reports, called Healthcare Digital Services, covering the
Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
Healthcare is being digitally transformed by the integration of technologies such as electronic health records (EHRs), telemedicine, AI and wearable devices, and the use of big data analytics to ensure operational efficiency and optimized patient care.
“Despite challenges such as interoperability, cyber threats and disparities in digital access, the ongoing digital transformation of the healthcare industry promises to create a healthcare system that is efficient, accessible and patient-centric,” said Iain Fisher, director, ISG Provider Lens Research. “Evolving regulatory frameworks and technological advances will support this transformation, benefitting both patients and healthcare providers.”
A wide range of technologies are being used to transform healthcare, ISG notes. AI is crucial for enhancing data management, diagnostics and tailored treatments, while robotic process automation (RPA) streamlines administrative tasks and blockchain ensures secure data management across healthcare systems. In addition, advances in telemedicine are expanding access to healthcare through virtual consultations; mobile health (mHealth) is allowing patients to monitor their health in real time through wearables and IoT devices, and patient engagement platforms are further personalizing healthcare, while ensuring compliance with strict data security regulations.
For this study, ISG has distributed surveys to more than 120 digital healthcare services providers. Working in collaboration with ISG’s global advisors, the research team will produce five quadrants representing the digital services the typical healthcare enterprise is buying based on ISG's experience working with its clients. The five quadrants are:
-
Payer Transformation – Public, evaluating providers that offer digital transformation services to public sector payers, including government health agencies and public health insurance programs, in both the
U.S. andBrazil . Providers must demonstrate expertise in data analytics, data management, AI and ML, cloud computing, cybersecurity, and systems integration to modernize processes and enhance service delivery, while being compliant with such regulations as Sistema Único de Saúde (SUS) inBrazil , and HIPAA and the Affordable Care Act (ACA) in theU.S. -
Payer Transformation – Private, assessing providers of digital transformation services to private sector payers, including private health insurance companies and managed care organizations, in the
U.S. andBrazil . Providers must demonstrate expertise in data analytics, data management, AI and ML, cloud computing, cybersecurity, and systems integration to modernize processes and enhance service delivery, while being compliant with regulations such as Brazil’s Agencia Nacional de Saude (ANS) and HIPAA and ACA in theU.S. - Provider Transformation – ERP, examining providers offering ERP implementation services to the healthcare industry. These providers specialize in delivering comprehensive software solutions tailored to the healthcare industry that streamline and integrate the operations of healthcare providers, including hospital systems and independent healthcare organizations. Providers must demonstrate expertise in the entire implementation process — from initial planning and customization to deployment and ongoing support — and ensure seamless and effective system integration.
- Provider Transformation – RCM, analyzing providers specializing in revenue cycle management (RCM) to streamline the financial processes of healthcare organizations. Providers should have expertise in billing software and the ability to manage the entire revenue cycle – from patient registration and appointment scheduling to final payment. These services enhance billing accuracy, payment processing and claims management.
- Provider Transformation – EHR, evaluating providers offering electronic health records (EHR) implementation services. Providers should assist in strategic planning, assessing healthcare providers’ operational workflows and regulatory requirements and carefully selecting and customizing EHR platforms tailored to customer needs. Services include data migration, system configuration, comprehensive training and ongoing support.
ISG analysts Rohan Sinha (
A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as healthcare digital services providers can contact ISG and ask to be included in the study.
All 2024 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI and automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
View source version on businesswire.com: https://www.businesswire.com/news/home/20240813634966/en/
Press Contacts:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
FAQ
When will ISG release its Healthcare Digital Services reports for the U.S. and Brazil markets?
What are the five key areas ISG's Healthcare Digital Services study will focus on?
How can companies not listed as healthcare digital services providers participate in ISG's study?
What is ISG's stock symbol on Nasdaq?
