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ISG Event Explores Technology and Operating Models Needed to Transform Customer Experience
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Very Positive)
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Rhea-AI Summary
ISG TechXchange: Consumer Services event is set for July 13 in New York, featuring industry leaders from American Express, Alaska Airlines, and more. The event will focus on creating hyper-personalized customer experiences through technology and modernizing legacy systems. Key discussions include leveraging data for insights and the importance of investing in analytics technology for business value. The event highlights the evolving expectations of consumers and the need for enterprises to adapt rapidly to remain competitive.
Positive
The event brings together leading experts from major companies, enhancing ISG's visibility and networking opportunities.
Focus on hyper-personalized customer experiences aligns with current market trends, potentially boosting ISG's relevance in consumer services.
Negative
No concrete financial data or projections provided which may limit investor insights on ISG's market performance.
Emphasis on technology modernization may indicate that ISG's existing platforms are outdated, posing a risk to competitive advantage.
Speakers from American Express, Alaska Airlines, Adore Me, PenFed and OutSystems will explore the customer journey at the July 13 ISG TechXchange: Consumer Services event
STAMFORD, Conn.--(BUSINESS WIRE)--
Consumer-facing businesses need to invest in technology and new operating models aimed at creating hyper-personalized, friction-free customer experiences, say experts with Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, appearing at the upcoming ISG TechXchange: Consumer Services event.
The full-day event, July 13 at etc.Venues in New York, will examine the shifts in technology, data analysis, operating models, security and sustainability companies in the consumer products and services, retail, logistics, and travel and hospitality industries must accomplish to deliver the experiences their customers expect – and that will define success for years to come.
“The customer experience is front and center and will stay that way for the foreseeable future,” said John Westfield, partner and practice lead, ISG Consumer Services, and host of the event. “Consumers have high expectations for a hyper-personalized, meaningful, friction-free journey for in-store, online and mobile shopping, and enterprises are working to modernize decades-old legacy platforms to deliver instantaneous, relevant experiences.”
The multi-dimensional impact of creating meaningful, hyper-personalized customer experiences in the face of legacy enterprise IT landscapes will be addressed by Clare Megathlin, managing director of software engineering for Alaska Airlines, in a panel discussion, “Shedding Legacy and Modernizing with Innovative Technologies,” also featuring Pratibha Salwan, director and leader, ISG Travel, Transportation, Hospitality, Leisure and Logistics.
In a separate panel discussion, “Leveraging Data for Smarter Insights,” Gaurav Bhatia, chief marketing officer for credit union PenFed, and Sunder Pillai, director and lead, ISG Retail and CPG, will discuss how brands are leveraging data from consumers, suppliers and retailers to design better products and services and create stronger brand loyalty.
The featured presentation, “Becoming an Elite Performer: How to Supercharge Your Development Teams in a Cloud-Native World,” delivered by Jennifer Galvin, head of technology alliances for OutSystems, a platform provider of omnichannel applications, will explore a high-performance, low-code development approach to creating software for a continuously evolving world.
As enterprises increasingly look for business value from data monetization, Sahil Sabharwal, vice president of enterprise data platforms for American Express, and Ranjan Roy, vice president of strategy for clothing manufacturer Adore Me, will discuss the data science, artificial intelligence and digital automation innovations – and cultural changes – that are fueling such initiatives, as part of a panel discussion, “Innovations@Scale.”
“A successful customer journey is dependent on an enterprise’s ability to produce and analyze data at scale,” Westfield said. “Relevant, contextual data must flow through the entire business ecosystem. This can only be achieved by investing in analytics technology, coupled with continuous training and investment in people to develop analytical, technical, functional and even behavioral skills.”
During the event, ISG experts will present insights on topics ranging from the 360-degree customer view, to personalization, the metaverse, virtual innovations, and building sustainability, technology and innovation into the customer experience.
The ISG TechXchange: Consumer Services event is sponsored by Cognizant, Mindtree, OutSystems, Tata Consultancy Services, Zensar, Allganize, Tiger Analytics and UiPath. CIOInsights, CIOReview, Retail Tech Insights, RetailWire, The Technology Business Management (TBM) Council and The AI Journal are media sponsors.
Additional information and event registration are available on the event website.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
What is the ISG TechXchange: Consumer Services event on July 13 about?
The ISG TechXchange event focuses on the importance of technology in enhancing customer experiences, featuring discussions on data insights and modernization strategies.
Which companies are participating in the ISG TechXchange event?
Participants include American Express, Alaska Airlines, Adore Me, PenFed, and OutSystems.
What is the significance of hyper-personalization in consumer services?
Hyper-personalization is crucial for meeting consumer expectations and improving customer journeys across various platforms.
What role does data play in customer experience according to the ISG event?
Data is essential for creating relevant and contextual customer experiences, driving insights for better products and services.
How does ISG plan to address legacy systems at the event?
Panel discussions will focus on modernizing legacy systems to enhance operational efficiency and customer experiences.
