ISG Automation Supports Western Union Intelligent Automation Program
Information Services Group (III) has partnered with Western Union to enhance its intelligent automation processes through the setup of a Center of Excellence (CoE). The collaboration has led to the deployment of over 120 robotic process automations, saving more than 26,000 hours of manual work monthly. The initiative has resulted in a return on investment of three to six times the expenditure, showcasing significant productivity gains. Additionally, ISG has trained over 50 citizen developers, allowing Western Union to develop its own automation solutions.
- Partnership with Western Union to enhance automation efficiency.
- Deployment of over 120 robotic process automations saving 26,000+ manual work hours monthly.
- Achieved a 3-6x return on automation investment.
- Trained over 50 citizen developers for in-house automation development.
- None.
Firm partnering with WU to launch and scale RPA and prepare for future automations
As the operator of a vast network in more than 200 countries and territories, Western Union recognized the potential of intelligent automation to improve productivity and increase operational efficiency across the business.
ISG Automation set up an
Following the successful establishment of the CoE, ISG Automation helped Western Union add optical character recognition (OCR) to enhance the performance of its RPA bots. ISG has also assisted with discussions around future technology options as Western Union looks to continue its expansion into Intelligent Automation.
“Western Union has partnered with ISG Automation since 2016 to launch and extend its global automation program, which today includes more than 120 automations that save the company more than 26,000 hours of manual work each month,” said
“We have worked with ISG from the beginning of our automation journey, identifying areas of the business where automation would bring us the greatest value, such as increasing capacity to deliver customer service,” says
ISG Automation is the pure-play intelligent automation unit of ISG with a full portfolio of services, including automation assessments and strategy, proof-of-concept deployments, implementation and integration of software bots, establishment of centers of excellence to scale automation, as well as training and managed services. For more about ISG Automation, visit this webpage.
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