Europe Catching Up to Retail Technology Revolution
ISG Provider Lens™ report reveals that European retailers are embracing digital transformation to enhance omnichannel experiences following changing consumer behavior post-COVID-19. However, they still lag behind their counterparts in the U.S. and China. Sectors like grocery and fashion are leading in implementing new technologies. The report emphasizes the importance of resilient supply chains and highlights that retailers are increasingly using data to personalize marketing strategies. Major players like Accenture and Capgemini are recognized as leaders in retail services across the region.
- European retailers are rapidly adopting digital transformation strategies to support e-commerce.
- Significant investment in new technologies for grocery, fashion, and apparel sectors.
- Retailers are utilizing data to enhance customer loyalty through personalized marketing.
- European retailers are still lagging behind U.S. and Chinese counterparts in digital capabilities.
Digital transformation allows leading European retailers to create unified omnichannel experiences, ISG Provider Lens™ report says
The 2022 ISG Provider Lens™ Retail Services report for
“More European retailers are creating new sales channels, and we expect this trend to accelerate,” said
The grocery, fashion and apparel sectors are implementing new retail technologies most aggressively, the report says. Digital transformation allows them to launch popular new shopping experiences incorporating social commerce, voice commerce, curbside pickup and home delivery. European retailers are also updating the technology in their brick-and-mortar stores, where customers have started to return, expecting new features such as cashless and checkout-free shopping.
Digital transformation and a unified customer experience require resilient supply chains, so retailers are working with service providers to integrate supply-chain systems for a free flow of information, ISG says.
The growth of digital business is also generating unprecedented amounts of localized data on customer behavior and preferences. Retailers are consolidating this information in structured data platforms that allow them to build a unique profile for each customer.
“With help from service providers, companies are ready to roll out more personalized marketing campaigns that increase loyalty,” said
The report also examines other trends among European retailers, including cloud migration and record-setting growth in the adoption of managed services.
The 2022 ISG Provider Lens™ Retail Services report for
The report names Accenture, Capgemini, Cognizant, HCL, Infosys, TCS and Wipro as Leaders in all three quadrants.
The 2022 ISG Provider Lens™ Retail Services report for
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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