Demand for IT, Business Services in the Americas Slows Amid Rising Economic Concerns, ISG Index™ Finds
Information Services Group (Nasdaq: III) reports a 1% year-over-year increase in third-quarter annual contract value (ACV) for the Americas' IT services, totaling $12.4 billion, but a 2% sequential decline. While demand for XaaS solutions remains strong, it has slowed from prior highs, achieving $7.9 billion in ACV, up 9% year-over-year but down 2% sequentially. Managed services revenue fell 11% year-over-year to $4.5 billion. ISG maintains a 3.5% growth forecast for managed services but lowers its XaaS forecast from 18% to 10.5%.
- Year-to-date ACV in the Americas reached
$38.2 billion , up19% year-over-year. - Managed services ACV rose
5% to$14.1 billion , with contract volume at 1,017 awards, the highest ever. - Despite economic challenges, cloud-based solutions saw strong demand, particularly in the IaaS segment which grew
20% .
- Overall ACV decreased
2% sequentially from Q2. - XaaS segment ACV dropped
2% sequentially; growth rate dropped from an average of41% to9% year-over-year. - Managed services segment reported an
11% decline in ACV year-over-year.
Combined market up
ISG maintains 2022 global growth forecast for managed services, lowers XaaS forecast
The Americas ISG Index™, which measures commercial outsourcing contracts with annual contract value (ACV) of
“After a period of breakout growth, we are seeing clear signs of a market slowdown in the
Lavieri said enterprise focus is shifting toward using technology to optimize costs and improve operating efficiency. “Enterprises are looking to both optimize their current technology spend, while also using technology as a lever to drive further cost savings to help offset rising costs elsewhere,” he said.
Demand for cloud-based solutions in the
Within the XaaS segment, infrastructure-as-a-service (IaaS) rose 20 percent, to
The managed services segment also was down for the quarter, off 11 percent from the prior year, at
Contract volume, likewise, was down for the quarter, off 3 percent, to 327 deals signed. It was the seventh consecutive quarter that managed services contract volume exceeded 300 awards, a sign of “healthy” demand, ISG said.
Year-to-Date Results
Through the first nine months of 2022, the Americas’ combined market generated
2022 Global Forecast
ISG sees economic uncertainty caused by rising interest rates, energy shortages, supply chain disruptions and continuing inflation dampening enterprise demand in the near term. The firm maintained its growth forecast for managed services at 3.5 percent for the year, and lowered its forecast for XaaS to 10.5 percent, down from 18 percent in the prior quarter.
About the ISG Index™
The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 80 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media. In 2016, the ISG Index was expanded to include coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG also provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index presentations. For more information about the ISG Index, visit this webpage.
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