Deep Changes Drive IT Modernization in U.S. Healthcare
According to a new ISG Provider Lens™ report, U.S. healthcare providers and insurers are leveraging digital transformation to enhance data sharing, cost control, and patient experiences. The report highlights that the pandemic has strained healthcare readiness, prompting organizations to focus on health equity, IT modernization, and operational efficiency. Key findings include the rise of value-based care and the importance of addressing social determinants of health (SDOH) through advanced analytics. With growing cost pressures and low consumer satisfaction, the healthcare sector is urged to adopt more effective, digitally-enabled solutions.
- Increased focus on digital transformation to enhance healthcare services.
- Emphasis on health equity and improved patient outcomes through data analytics.
- Adoption of value-based care to improve operational efficiencies.
- U.S. healthcare organizations remain unprepared for surging demand for care due to the pandemic.
- Low customer satisfaction ratings highlight the need for improved access to care and transparency.
- Cost pressures from inflation are impacting operational efficiencies.
Providers and insurers are improving data sharing and cost control while shifting focus to better patient experiences and outcomes, ISG Provider Lens™ report says
The 2022 ISG Provider Lens™ Healthcare Digital Services report for the
ISG research shows that, in addition to focusing on convergence, the
Both payers and providers increasingly are examining social determinants of health (SDOH) to identify vulnerable populations and improve overall health outcomes for all people, the report says. This has led to greater use of electronic medical records, machine learning, natural-language processing, and descriptive and predictive analytics. With advanced data models and algorithms, the industry is combining SDOH with information on individuals to provide better early diagnosis and prevention.
“The importance of care ecosystems achieving efficient and secure health data interoperability to drive increased capability to prevent disease and improve population health cannot be understated,” said ISG Partner
Healthcare receives low customer satisfaction ratings in the
Cost pressures are increasing due to several factors, including inflation and pandemic effects, sharpening the focus on operational efficiencies at many healthcare organizations, the report says. One emerging solution is value-based care, in which insurers pay providers on the basis of outcomes rather than services provided.
“The implementation of value-based care is likely to be complex and contentious,” said
The report also examines other trends in the industry, including new federal data standards for health records and continued concern about cybersecurity amid ransomware attacks and the proliferation of remote medical devices.
For more insights into the challenges faced by
The 2022 ISG Provider Lens™ Healthcare Digital Services report for the
The report names Cognizant, Infosys, NTT DATA, TCS and Wipro as Leaders in all four quadrants. It names Accenture, HCLTech and Optum as Leaders in three quadrants each and Deloitte, LTIMindtree and Tech Mahindra as Leaders in two quadrants each.
In addition,
A customized version of the report is available from EXL.
The 2022 ISG Provider Lens™ Healthcare Digital Services report for the
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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