CompuCom Named Leader in ISG’s The Future of Work – Services and Solutions Report
CompuCom, a managed services provider, has been recognized as a leader in the 2021 ISG Provider Lens™ Managed Digital Workplace Services report. The report highlights CompuCom's strengths in experience-focused services, a comprehensive digital workplace solutions portfolio, and strong device management services. Notably, CompuCom offers rapid onsite service and combines traditional SLAs with experience indicators. With over 7,000 professionals and managing 7 million devices, CompuCom serves approximately 700 clients across the U.S. and Canada, solidifying its market leadership.
- Recognized as a leader in the 2021 ISG Provider Lens for Managed Digital Workplace Services.
- Offers a comprehensive portfolio of digital workplace solutions and experience-focused services.
- Strong local presence with rapid onsite service capabilities.
- None.
Report highlights CompuCom’s key differentiators of experience-focused services and strong local presence
CompuCom Named Leader in ISG’s The Future of Work – Services and Solutions Report (Graphic: Business Wire)
According to
- Digital workplace solutions portfolio: CompuCom’s family of products and services provides clients with best-in-class offerings, giving them flexibility to solve complex customer challenges.
- Employee experience-focused services: CompuCom’s employee tech support providing digital, remote, and onsite support was cited a key differentiator. CompuCom leads the industry by combining both traditional service level agreements (SLAs) and experience indicators to measure experience level agreements (XLAs).
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Strong device management services: CompuCom offers strong device management services and helps deliver devices, peripherals, and device support across
the United States andCanada by using its partnerships with vendors such as Apple, AT&T, Cisco,Dell and Intel.
As an industry leader, CompuCom displayed a comprehensive product and service offering, a strong market presence and competitive position, per ISG’s research. Leaders also represent innovation and stability.
“This Leader recognition is a true testament to the skill and passion of our associates. Every day, they bring new ideas to our customers to enhance the overall user experience by anticipating issues while remaining flexible and agile to support their needs,” said
ISG also named CompuCom a Product Challenger in both the Managed DWS – Large Accounts and Managed Employee Experience Services. The report highlighted the company’s product and service portfolio, unmatched broad and deep range of capabilities, and its investment in growing their market presence and competitive strengths.
“CompuCom has been a well-known and established player in the end user computing and digital workplace services space for many years,” said Mrinai Rai, lead analyst at ISG. “Its renewed focus on employee experience enablement leveraging its device-as-a-service, automation-led workplace support and experience-level indicators (XLIs) positions it very strongly in the
About CompuCom
CompuCom is a leading provider of business services, products and digital workplace technology solutions through an integrated business-to-business distribution platform, which includes world-class supply chain and distribution operations. CompuCom has more than 7,000 dedicated professionals, manages more than 7 million devices globally and serves around 700 clients in
About ISG Provider Lens
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View source version on businesswire.com: https://www.businesswire.com/news/home/20220224006130/en/
Communications & Analyst Relations
CompuCom
Gene.King@CompuCom.com
Source: CompuCom
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