ICMI Contact Center Expo: A Digital Experience Brings the Call Center Industry Together May 17-18, 2023

Rhea-AI Summary

ICMI has announced the ICMI Contact Center Expo: A Digital Experience, set for May 17-18, 2023. This digital event aims to equip customer service professionals with essential tools and knowledge to enhance their performance. Keynote speakers include Matthew Luhn, focusing on storytelling in business, and Karin Hurt, addressing team innovation and problem-solving. The expo will feature four learning tracks: Boost Your Culture, Revolutionize the Customer Experience, Elevate Your Strategy and Leadership, and Maximize Productivity and Operations. Attendees can register for free to access practical insights and networking opportunities.

Positive

• The event provides valuable learning tracks focusing on culture, customer experience, strategy, and operations.
• High-profile keynote speakers are set to inspire attendees with practical strategies and insights.
• The expo aims to enhance networking opportunities and community engagement in the customer service sector.

Negative

• None.

SAN FRANCISCO--(BUSINESS WIRE)-- ICMI today announces ICMI Contact Center Expo: A Digital Experience will take place May 17-18, 2023. The digital event is designed to arm contact center and customer service professionals with the tools, knowledge and connections that will advance their performance and career. Register here for FREE.

Tara Gibb, Senior Director of ICMI said, “ICMI Contact Center Expo: A Digital Experience was created to help contact center professionals move their businesses forward. We are excited to offer a digital experience to unite the industry with the latest trends as well as new and innovative technologies and services.”

ICMI’s Contact Center Expo: A Digital Experience offers an interactive, community-focused experience rooted in practical and actionable information and customized networking. The event features independent content brought to you by practitioners and industry thought leaders who remain on the cusp of the latest trends, technologies and topics.

The digital event will offer four learning tracks:

• Boost Your Culture
• Revolutionize the Customer Experience
• Elevate Your Strategy and Leadership
• Maximize Productivity and Operations

The keynote speakers will inspire new ways of thinking.

• Matthew Luhn, a film director, writer, and story branding consultant with over 30 years' experience creating stories and characters will present “The Best Story Wins in Business and Beyond!” on May 17. Storytelling is the #1 business skill necessary to connect, motivate and lead people in today’s world. Formerly with Pixar, Luhn will provide practical strategies that teach and inspire leaders how to use the power of storytelling to get their projects and idea moving forward along with keeping their teams engaged.
• Karin Hurt, former Verizon Wireless Executive, and an Inc. Magazine Great Leadership Speaker will present “Courageous Cultures: Building Teams of Micro-Innovators, Problem Solvers, and Customer Advocates” on May 18. Based on ground-breaking new research in innovation and problem-solving, attendees will learn what leaders are doing to build creative and solutions-oriented teams. Hurt will inspire attendees with real examples of turnaround successes and powerful tools from her work with companies around the world.

In addition, attendees will gain access to cutting-edge solutions in the Expo Hall that will solve contact center’s most pressing technological challenges.

Click here to register to attend ICMI’s Contact Center Expo: A Digital Experience for FREE.

For additional information on exhibition or sponsorship opportunities, contact us at ICMISales@informa.com.

Follow ICMI’s Contact Center Expo on Twitter, LinkedIn, YouTube and Facebook.

ABOUT ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a market leading provider of integrated research, media, training and events to the global Technology community. We're an international business of more than 600 colleagues, operating in more than 20 markets. Our aim is to inspire the Technology community to design, build and run a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month. Learn more about Informa Tech.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230307005251/en/

Media

Meryl Franzman

ICMI

Meryl.franzman@informa.com

Source: International Customer Management Institute

FAQ

What is the ICMI Contact Center Expo about?

The ICMI Contact Center Expo is a digital event designed to provide customer service professionals with tools, knowledge, and networking opportunities to advance their careers.

When will the ICMI Contact Center Expo take place?

The ICMI Contact Center Expo is scheduled for May 17-18, 2023.

Who are the keynote speakers for the ICMI Contact Center Expo?

Keynote speakers include Matthew Luhn, who will discuss storytelling in business, and Karin Hurt, who will address team innovation.

How can I register for the ICMI Contact Center Expo?

Registration for the ICMI Contact Center Expo is available for free through their official website.

What topics will be covered at the ICMI Contact Center Expo?

Topics will include enhancing company culture, improving customer experience, strategic leadership, and maximizing operational productivity.