GSMA and IBM Collaborate to Accelerate AI Adoption and Skills for the Telecoms Sector with Launch of Generative AI Training Program and Industry Challenge
- The AI training program seeks to prepare telco leaders for the AI-era and bridge skills gaps in the telecom industry.
- IBM's latest AI Adoption Index found 40% of telecoms surveyed are exploring or experimenting with generative AI, and 45% have accelerated the rollout of AI.
- Generative AI holds tremendous potential to help improve all manner of operations and customer engagement, including transforming customer care, IT, and network optimization.
- AI could contribute $15.7 trillion to the global economy by 2030.
- Adoption of generative AI is less prevalent amongst mid-sized and smaller operators surveyed.
- Statements regarding IBM's future direction and intent are subject to change or withdrawal without notice.
Insights
The collaboration between GSMA and IBM to provide AI training and skills development in the telecom industry is a strategic move that aligns with the broader trend of digital transformation. The AI Adoption Index indicating that 40% of telecoms are exploring or experimenting with generative AI, coupled with the acceleration of AI rollout by 45%, reflects a growing recognition of AI's potential to enhance operational efficiency and customer service.
Telecoms that effectively integrate generative AI could potentially gain a competitive edge through improved cost leadership and revenue growth. The emphasis on generative AI applications in customer care, IT and network optimization suggests a future where telecoms leverage automation to increase agility and reduce operational costs, which could translate into improved stock performance for companies that successfully adopt these technologies.
The initiative's potential to democratize AI and provide access to smaller operators, particularly in less connected communities, could have macroeconomic implications. By fostering innovation and inclusive solutions, the program may contribute to bridging the digital divide, thereby facilitating economic growth in emerging markets. The reference to AI's estimated contribution of $15.7 trillion to the global economy by 2030 underscores the transformative economic impact of AI adoption across industries.
Long-term, this initiative could stimulate job creation in the telecom sector and adjacent industries, as well as drive consumer demand for new and improved digital services. However, it is essential to monitor the distribution of these economic benefits to ensure they are not disproportionately accruing to larger players at the expense of smaller operators.
The GSMA and IBM's training initiative addresses a critical gap in AI skills and knowledge within the telecom industry. The focus on equipping members with practical Gen AI knowledge through hands-on training is a proactive approach to overcoming barriers to adoption. By enabling a diverse range of participants to benefit from the program, including those from mid-sized and smaller operators, the initiative could lead to a more level playing field in the telecom industry.
However, the actual impact on business practices and the pace at which AI is integrated into daily operations will vary. The success of such programs depends on the continuous engagement of participants and the effective translation of training into practical, innovative applications that resonate with consumers.
AI training initiative is first in new GSMA Advance series aims to build skills, foster innovation and champion workforce diversity
The AI training program, the first in a new series of courses by GSMA Advance, seeks to prepare telco leaders for the AI-era and bridge skills gaps in the telecom industry, by equipping members with skills and knowledge to help effectively leverage Gen AI technologies utilizing watsonx, IBM's AI and data platform with AI assistants.
The training program, designed for telecoms leaders, will span a wide range of topics, from fundamental AI principles to specialized Gen AI applications in telecoms. To ensure a wide-range of participants can benefit, GSMA Advance AI Training sessions will take place at IBM offices in five locations around the world in 2024, including
A digital version of the program will be available to help address both the business strategy and technology fundamentals of Generative AI. This program will leverage IBM watsonx to deliver hands-on training designed to equip architects and developers with in-depth practical Gen AI knowledge.
The GSMA Foundry Generative AI program will provide GSMA members with access to IBM's watsonx. This platform is intended to help telecom industry players explore innovative industry-specific use cases of Generative AI, enabling members to improve cost leadership, revenue growth and enhance customer experience. As part of the ongoing collaboration GSMA Foundry and IBM will drive a series of Gen AI industry programs and challenges to investigate the use of Generative AI in various functional areas of a telecom provider.
Bridging The AI Adoption Gap
Through both the GSMA Advance AI Training and Foundry Gen AI programs, the GSMA and IBM will help address the gap in AI skills, training and tools, supporting GSMA's commitment to operators of all sizes across the world.
IBM's latest AI Adoption Index found
Through this initiative, the GSMA and IBM aim to allow operators, including those supporting the world's least connected communities, to benefit from AI technology, and develop new innovative and inclusive solutions to help connect those in society who are not yet online.
Generative AI holds tremendous potential to help improve all manner of operations and customer engagement. Specifically, generative AI can help transform customer care, IT and network optimization —all areas in which automation can notably help increase agility and efficiency. Through their commitment to developing generative AI skills and training for the telecom industry, the GSMA and IBM want to enable mobile operators to provide better services and, ultimately, help more people benefit from digital connectivity.
"Artificial Intelligence provides the telecoms industry, and the societies it serves, with huge opportunities to launch new services, improve connectivity and customer experience. Overall, it's estimated that AI could contribute
"As a world leader in AI for business, IBM will provide critical support to this training for the telecom industry through this collaboration with the GSMA," said Stephen Rose, GM, Global Industries, IBM. "Generative AI can create massive opportunities for communication service providers as they look to optimize current processes, and like the GSMA, our goal is to offer this technology within the industry, which we're making possible through watsonx."
With Mobile World Congress around the corner, the GSMA will share more on the future of the program and additional initiatives to address the AI skills gap. For more on watsonx, please visit ibm.com/watsonx
Statements regarding IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.
About GSMA
The GSMA is a global organization unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organizations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Connectivity for Good, Industry Services and Solutions, and Outreach. This activity includes advancing policy, tackling today's biggest societal challenges, underpinning the technology and interoperability that make mobile work, and providing the world's largest platform to convene the mobile ecosystem at the MWC and M360 series of events.
We invite you to find out more at gsma.com
About IBM
IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. More than 4,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and service.
Visit www.ibm.com for more information.
1 PwC Report : Sizing the prize: What's the real value of AI for your business and how can you capitalise?
Media Contact:
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