ibex to Sponsor Customer Contact Week Nashville 2022

Rhea-AI Summary

ibex (NASDAQ: IBEX) has announced its sponsorship of Customer Contact Week (CCW) Nashville 2022, taking place from October 12-14. At this premier customer contact event, ibex will host an exclusive luncheon on October 13 for industry leaders, focusing on best practices in customer experience (CX). The Global Head of Sales, John Thompson, emphasized the importance of delivering seamless, data-driven CX solutions to retain clients in a competitive market. With 34 global operations facilities, ibex manages nearly 200 million customer interactions annually, contributing over $2.2 billion in revenue.

Positive

• Sponsorship of Customer Contact Week enhances brand visibility and industry relationships.
• Hosting an exclusive luncheon allows direct networking with key industry leaders.
• Utilizing Wave X technology positions ibex as a leader in delivering innovative CX solutions.
• Strong revenue generation with over $2.2 billion added annually through customer interactions.

Negative

• None.

Award-Winning CX Innovator to Host an Exclusive Luncheon for Industry Leaders

NASHVILLE, Oct. 06, 2022 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced its sponsorship of Customer Contact Week (CCW) Nashville 2022, October 12-14, 2022. CCW, the world’s largest customer contact event series, brings together customer care, CX, and contact center leaders. At the conference, ibex will host an invitation-only luncheon with CX leaders and industry influencers on Thursday, October 13.  

“We are excited to connect with industry leaders at CCW Nashville to share best practices and proven CX strategies that drive customer satisfaction, retention, and loyalty,” said John Thompson, Global Head of Sales at ibex. “In this challenging economic environment, it is more important than ever before for companies to create frictionless, seamless, data-driven CX programs—or risk losing customers to more nimble and scalable competitors. ibex is a leader in seamless global omnichannel CX solutions geared for the digital-first marketplace and offers an amazing culture and employee experience to help recruit and retain the best talent, which leads to the best CX for our clients.”

A team of ibex CX experts will be on site to share best practices and the latest technologies to improve customer interactions, contact center performance and client outcomes, all while reducing operating costs. 

“Combining our world-class talent and awesome culture with ibex’s award-winning Wave X technology platform enables us to deliver next-level CX solutions for many of the world’s premier brands,” added Thompson. “We can help solve your CX challenges.”

About CCW
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

About ibex  
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthtech, fintech, utilities and logistics.     

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact
Dan Burris
ibex
Daniel.Burris@ibex.co

Investor Contact
Michael Darwal
ibex
Michael.Darwal@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/ae9d24da-6b6a-4f87-b725-1a31ec7a838a

 

FAQ

What is the significance of ibex's sponsorship of Customer Contact Week Nashville 2022?

The sponsorship allows ibex to enhance brand visibility and foster relationships with industry leaders.

When is the exclusive luncheon hosted by ibex at CCW Nashville?

The exclusive luncheon by ibex is scheduled for October 13, 2022.

How does ibex plan to improve customer experience at CCW Nashville?

ibex aims to share best practices and proven strategies for customer experience during the conference.

What technology platform does ibex utilize for customer engagement?

ibex employs its award-winning Wave X technology platform to enhance customer engagement solutions.

What are the key metrics for ibex's customer interactions?

ibex manages nearly 200 million customer interactions annually, generating over $2.2 billion in lifetime revenue.