ibex Wave iX Wins 2024 Netty Award for Tech - Best CX Innovation
ibex Wave iX has been awarded the 2024 Netty Award for Tech - Best CX Innovation. The AI-enabled customer experience solution suite, which includes AgentAI, CustomerAI, and InsightsAI, was recognized for transforming customer experience for global brands.
The solution leverages cutting-edge AI technology to enable personalized customer-brand interactions, focusing on building stronger and more cost-efficient relationships. ibex, a global BPO provider, operates 31 facilities worldwide with approximately 31,000 employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually.
ibex Wave iX ha ricevuto il 2024 Netty Award for Tech - Best CX Innovation. La suite di soluzioni per l'esperienza cliente abilitata dall'IA, che comprende AgentAI, CustomerAI e InsightsAI, è stata riconosciuta per aver trasformato l'esperienza cliente per marchi globali.
La soluzione sfrutta la tecnologia AI all'avanguardia per abilitare interazioni personalizzate tra cliente e brand, concentrandosi sulla costruzione di relazioni più forti e più efficienti in termini di costi. ibex, fornitore globale di BPO, gestisce 31 strutture in tutto il mondo con circa 31.000 dipendenti, gestendo quasi 175 milioni di interazioni con i clienti e generando oltre 2,2 miliardi di dollari in entrate da clienti nel corso della loro vita annualmente.
ibex Wave iX ha recibido el 2024 Netty Award for Tech - Best CX Innovation. La suite de soluciones de experiencia del cliente habilitada por IA, que incluye AgentAI, CustomerAI e InsightsAI, fue reconocida por transformar la experiencia del cliente para marcas globales.
La solución aprovecha la tecnología de IA de vanguardia para permitir interacciones personalizadas entre el cliente y la marca, enfocándose en construir relaciones más sólidas y costo-efectivas. ibex, proveedor global de BPO, opera 31 instalaciones en todo el mundo con aproximadamente 31,000 empleados, gestionando casi 175 millones de interacciones con clientes y aportando más de $2.2 mil millones en ingresos por cliente a lo largo de su vida anualmente.
ibex Wave iX는 2024 Netty Award for Tech - Best CX Innovation을 수상했습니다. AgentAI, CustomerAI 및 InsightsAI를 포함한 AI 기반 고객 경험 솔루션 제품군이 글로벌 브랜드의 고객 경험을 혁신한 것으로 인정받았습니다.
이 솔루션은 최첨단 AI 기술을 활용하여 개인화된 고객-브랜드 상호작용을 가능하게 하며, 더 강력하고 비용 효율적인 관계 구축에 집중합니다. ibex는 전 세계에 31개 시설을 운영하는 글로벌 BPO 제공업체로, 약 31,000명의 직원이 있으며 거의 1억 7500만 건의 고객 상호작용을 관리하고 연간 고객 생애 수익으로 22억 달러 이상의 수익을 추가하고 있습니다.
ibex Wave iX a remporté le 2024 Netty Award for Tech - Best CX Innovation. La suite de solutions d'expérience client activée par IA, qui comprend AgentAI, CustomerAI et InsightsAI, a été reconnue pour sa capacité à transformer l'expérience client pour des marques mondiales.
Cette solution utilise une technologie IA de pointe pour permettre des interactions personnalisées entre le client et la marque, en se concentrant sur la création de relations plus solides et plus rentables. ibex, un fournisseur de BPO mondial, exploite 31 installations dans le monde avec environ 31 000 employés, gérant près de 175 millions d'interactions avec les clients et ajoutant plus de 2,2 milliards de dollars de revenus clients cumulés par an.
ibex Wave iX wurde mit dem 2024 Netty Award for Tech - Best CX Innovation ausgezeichnet. Die KI-gestützte Lösungssuite für das Kundenerlebnis, zu der AgentAI, CustomerAI und InsightsAI gehören, wurde dafür anerkannt, dass sie das Kundenerlebnis für globale Marken transformiert hat.
Die Lösung nutzt modernste KI-Technologie, um personalisierte Interaktionen zwischen Kunden und Marken zu ermöglichen, mit dem Fokus auf den Aufbau stärkerer und kosteneffizienter Beziehungen. ibex, ein globaler BPO-Anbieter, betreibt weltweit 31 Einrichtungen mit etwa 31.000 Mitarbeitern und verwaltet fast 175 Millionen Kundeninteraktionen und generiert jährlich über 2,2 Milliarden Dollar an Lebenszeit-Kundenumsatz.
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WASHINGTON, Nov. 21, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX, its AI-enabled CX solution suite, has earned a 2024 Netty Award for Tech - Best CX Innovation. This honor emphasizes the success of ibex Wave iX in transforming the customer experience for leading brands around the world.
“We are delighted to be recognized by the Netty Awards for the cutting-edge impact of our Wave iX suite of AI-powered solutions,” said ibex CEO Bob Dechant. “ibex is leading the way in reshaping the customer experience landscape with innovative AI solutions that facilitate highly personalized interactions between customers and brands to build stronger, more cost-efficient, and profitable customer relationships.”
ibex takes a solutions-driven approach to align with specific business needs and deliver real solutions for transformative outcomes. ibex Wave iX, which includes three key solution sets - AgentAI, CustomerAI, and InsightsAI, uses the latest technology to enable the next generation of AI and agent-assisted CX.
Explore the full suite of ibex Wave iX solutions here.
The Netty Awards celebrate achievements in the digital landscape, honoring top companies and leaders across more than 100 distinct categories. It sets a benchmark for excellence and is a testament to the creativity, innovation, and technical prowess demonstrated by the winners. Netty Awards recipients are selected based on a number of factors including creativity, technical proficiency, innovation, and overall excellence in their respective field.
About The Netty Awards
Established to celebrate achievement in the digital age, the Netty Awards are one of the most trusted accolades in the industry. Recognizing excellence across over 100 unique categories, the awards honor top leaders and companies that demonstrate creativity, technical proficiency, innovation and overall impact in their field.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of approximately 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/d1498edd-a471-4764-b53c-d084fd45e11f
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