ibex to Sponsor CCW Customer Contact Week 2022

Rhea-AI Summary

ibex (NASDAQ: IBEX) will sponsor Customer Contact Week 2022 at Caesars Forum, Las Vegas from June 20-23. The event is the largest of its kind globally, focusing on customer care and engagement.

On June 22, ibex will host an exclusive luncheon for CX leaders to discuss innovative strategies and technologies. John Thompson, Global Head of Sales, emphasized the importance of optimizing customer experience for revenue growth, especially in a challenging economic environment. ibex leverages its Wave X technology platform and a global workforce of over 30,000 to enhance client outcomes and satisfaction.

Positive

• Sponsorship of Customer Contact Week 2022 enhances visibility among CX leaders.
• Hosting an exclusive luncheon showcases ibex's commitment to innovation and leadership in customer experience.
• Award-winning Wave X technology recognized as Product of the Year, reinforcing brand reputation.
• The company operates 34 global facilities, indicating robust operational capacity.

Negative

• None.

Award-Winning BPO Innovator to Host an Exclusive Luncheon for CX Leaders

LAS VEGAS, June 16, 2022 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced its sponsorship of Customer Contact Week 2022 at Caesars Forum, Las Vegas, June 20-23, 2022. In addition, ibex will host an invitation-only luncheon with CX leaders and influencers on Wednesday, June 22.

CCW is the world’s largest customer contact event series, bringing together customer care, CX and contact center leaders.

“As a leader and innovator in delivering seamless global omnichannel CX solutions geared for the digital-first marketplace, we are excited to engage with industry leaders at Customer Contact Week and share how we enable some of the world’s premier brands to optimize their customer experience and drive revenue,” said John Thompson, Global Head of Sales, ibex. “ibex combines its award-winning Wave X technology platform (2022 Customer Magazine Product of the Year) with an amazing culture and agent experience to deliver next-level CX solutions to drive customer satisfaction, retention and loyalty. Simply put, we are the partner of choice for some of the world’s most recognizable brands.”

ibex CX experts will be on site to share best practices and the latest technologies to improve customer interactions, contact center performance and client outcomes, all while reducing operating costs.

“In this challenging economic environment, businesses must focus their spending on efficient operations and look for ways to drive the most positive impact,” added Thompson. “Now is the time to improve your CX—or risk losing customers to more nimble and scalable competitors.”

About CCW Customer Contact Week
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together.
  
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
   
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:
Dan Burris
ibex
daniel.burris@ibex.co

Investor Contact:
Daniel Bellehsen
ibex
dan.bellehsen@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/91fca63e-4c76-43e1-916e-d0dcc37e5316

FAQ

What is ibex sponsoring in June 2022?

ibex is sponsoring Customer Contact Week 2022 from June 20-23 at Caesars Forum, Las Vegas.

When will ibex host a luncheon for CX leaders?

ibex will host an invitation-only luncheon for CX leaders on June 22, 2022.

What technology does ibex emphasize at CCW 2022?

ibex highlights its award-winning Wave X technology platform at CCW 2022.

How many facilities does ibex operate globally?

ibex operates 34 facilities worldwide.

What is the significance of Customer Contact Week?

Customer Contact Week is the largest global event series focused on customer care, CX, and contact center leadership.