ibex Receives 2022 Contact Center Technology Award from CUSTOMER Magazine

Rhea-AI Summary

ibex (NASDAQ: IBEX) has been awarded the 2022 Contact Center Technology Award by CUSTOMER Magazine for its innovative customer service technology, Wave X. This recognition highlights ibex's commitment to enhancing customer experiences through its advanced platform that integrates seamlessly with client tools. The award emphasizes Wave X's role in improving customer interactions, insights, and overall contact center performance, positioning ibex as a leader in customer engagement technology.

Positive

• Award recognition enhances brand reputation.
• Wave X platform improves customer experience and operational excellence.
• Integration capabilities with client tools offer a competitive edge.

Negative

• None.

Wave X recognized for innovative customer service technology and improving the customer experience

WASHINGTON, Oct. 26, 2022 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced today that TMC, a global, integrated media company, has named Wave X as a 2022 Contact Center Technology Award winner, presented by CUSTOMER magazine.

“ibex is honored to be recognized by CUSTOMER Magazine for this year’s Contact Center Technology Award,” said ibex CEO Bob Dechant. “We strive to optimize the agent workflow to deliver amazing customer experience, and our Wave X platform seamlessly demonstrates this through integrations with client tools. Uniting Wave X with our world-class talent and culture enables ibex to provide next-level CX solutions for many of the world’s premier brands.”

ibex’s Wave X technology platform is designed to improve customer interactions, customer insights, contact center performance and client outcomes. Wave X offers a range of solutions from training simulators to AI social media review analytics that provide smart technology for every touchpoint in the customer journey; enables superior operational excellence and innovation for the work at home setting; and features capabilities that incorporate other ibex customer interaction management components, enhancing the contact center performance toolset to drive optimal CX outcomes.

“Congratulations to ibex for being awarded a 2022 CUSTOMER Magazine Contact Center Technology Award. Wave X has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 17th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2022 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

About ibex     
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthtech, fintech, utilities and logistics.     

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn. 

ibex Media Contact:
Dan Burris
ibex
daniel.burris@ibex.co

ibex Investor Contact:
Michael Darwal
ibex
Michael.Darwal@ibex.co

TMC Contact:        
Michelle Connolly
Senior Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/17b49e67-6708-4166-982d-e7e5a6812a95

FAQ

What is the significance of the 2022 Contact Center Technology Award for ibex?

The award recognizes ibex's Wave X technology for innovation and its positive impact on customer experience.

How does ibex's Wave X technology enhance customer interactions?

Wave X integrates with client tools and provides smart technology solutions for every customer touchpoint.

What are the features of the Wave X platform?

Wave X includes training simulators, AI social media analytics, and tools that improve contact center performance.

Who presented the 2022 Contact Center Technology Award to ibex?

The award was presented by CUSTOMER Magazine, a leading publication in the customer care industry.

What does being awarded by CUSTOMER Magazine mean for ibex's future?

The recognition can attract new clients and enhance ibex's market visibility as a leader in customer engagement technology.