ibex Partners With Krisp to Deliver a Better Customer and Agent Experience
ibex (NASDAQ: IBEX) announced a partnership with Krisp on March 9, 2023, to integrate AI-powered noise cancellation technology into its Wave X platform. This collaboration aims to enhance customer experience by reducing background noise for onsite and remote agents, which is expected to improve customer satisfaction (CSAT) and agent retention while decreasing average handle time (AHT). Preliminary results indicate a 16% increase in sales conversions and a 25% boost in CSAT for a regional healthcare client. The companies will also host a webinar on AI's impact on customer experience on March 16, 2023.
- Partnership with Krisp enhances Wave X platform with AI noise cancellation.
- Improved customer satisfaction by 25% and sales conversions by 16% in pilot programs.
- Decreased average handle time (AHT) by 10%.
- None.
Adds Cutting-edge AI-Powered Audio Technology to Wave X Platform
WASHINGTON, March 09, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it has partnered with Krisp to leverage Krisp’s cutting-edge AI-powered noise cancellation software for its onsite and remote agents to deliver a better customer experience.
As part of ibex’s award-winning Wave X platform, Krisp’s AI software will reduce distracting background noise, which increases customer satisfaction (CSAT), decreases average handle time (AHT) and improves agent retention.
“AI technology is changing the CX industry and empowering a better agent and customer experience,” said Jim Ferrato, Chief Information Officer at ibex. “We are excited to partner with Krisp to bring even greater value and service to our clients. At ibex, we firmly believe that combining the best technology with an award-winning employee experience and agent-first culture enables us to deliver the best CX for our clients at every customer interaction.”
ibex has piloted Krisp in select accounts and the impact has been dramatic. In one case, implementing Krisp helped increase sales conversions by 16 percent and reduced AHT by 10 percent. For a regional healthcare provider, deploying Krisp helped our agents boost CSAT by 25 percent.
Krisp, the world’s first Voice Productivity AI software, improves voice communication by removing background noise, voice and echo from calls. Eliminating more than 75 billion minutes of noise per month, Krisp technology improves the productivity and efficiency of hundreds of thousands of agents and CX professionals worldwide. Krisp's solution works across all audio hardware configurations and applications that support digital voice communication and is trusted by the world’s largest global call centers and service providers.
“We are delighted to partner with ibex and deploy Krisp as part of their Wave X platform,” said Davit Baghdasaryan, Co-founder and CEO of Krisp. “Krisp is a game-changer for agents and customers. It delivers exceptional audio clarity, reducing noise distractions and enabling better customer service. With Krisp, ibex will again raise the bar on creating amazing customer experiences for the world’s top brands.”
On March 16, ibex and Krisp will team up for Part 1 of ibex’s Wave X Technology Webinar Series: "Evolving The Agent and Customer Experience With The Power of AI". Baghdasaryan will join Michael Thigpen, SVP Channel Partnerships at ibex, to discuss how the use of innovative AI technology is powering the next generation of agent experience and CX performance. Click here for more details and to register.
About Krisp
Krisp has pioneered the world’s first Voice Productivity AI platform that enhances voice communication through audio cleansing, noise cancellation, voice cancellation, and echo removal. Krisp began with a simple mission - to help people everywhere maximize the productivity of every digital voice conversation and help businesses achieve better business outcomes as a result.
Since its introduction in 2017, Krisp has been trusted by some of the world's largest global brands to improve the productivity of hundreds of thousands of agents and CX professionals and has received multiple recognitions, such as TIME magazine’s “Best Inventions Of The Year” and "AI50” by Forbes.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthtech, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over
Media Contact:
Dan Burris
ibex
daniel.burris@ibex.co
Investor Contact:
Michael Darwal
ibex
Michael.Darwal@ibex.co
Krisp Contact:
Jake Braly
Krisp
Jake@krisp.ai
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/b666b400-6f3f-4813-9fdb-c7f1a388d8bb
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