Frost & Sullivan Names ibex CX Outsourcing Services Leader

Rhea-AI Summary

On February 23, 2023, ibex (NASDAQ: IBEX) was recognized as a Leader in the 2022 Frost Radar™ for Customer Experience Outsourcing Services in Latin America by Frost & Sullivan. This marks the second consecutive year ibex has received this accolade, reflecting its growth and innovation in the customer experience (CX) sector. According to Frost & Sullivan, ibex’s Wave X technology platform and strong customer adoption contributed to its top ranking. The company plans to expand its operations across Latin America and the Caribbean, hiring over 2,500 new employees. This development positions ibex as a preferred partner for digital-native brands seeking to enhance customer satisfaction.

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• Ranked as a Leader by Frost & Sullivan for two consecutive years.
• Recognized for innovative service portfolio and high customer adoption rates.
• Plans to hire over 2,500 new employees in Latin America.

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• None.

WASHINGTON, Feb. 23, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it was named a Leader by Frost & Sullivan in the 2022 Frost Radar™: Customer Experience Outsourcing Services in Latin America. The Frost Radar measures CX companies based on performance in terms of growth and innovation and ranked ibex as a market leader for the second year in a row.

"ibex is proud to be recognized by Frost & Sullivan as a CX Leader, which is the direct result of our unique agent-first culture, award-winning Wave X technology platform and relentless focus on delivering amazing customer experiences for our clients,” said ibex CEO Bob Dechant. “As companies around the world, especially digital-born and new economy brands, look to optimize their CX for the digital world, ibex has become a partner of choice for world-class solutions that enhance customer satisfaction and retention and boost revenue.”

Frost & Sullivan ranked ibex a Leader based on the company’s “innovative service portfolio and high adoption rates among its customer base.” It also recognized ibex as one of the fastest-growing companies in Latin America and the Caribbean, supporting U.S. clients from its facilities in Jamaica, Nicaragua, and Honduras.

“The CX outsourcing services landscape is evolving with the adoption of digital technologies, and ibex has emerged as a CX Leader thanks to its innovative Wave X platform and strong expertise in digital and automation solutions,” said Sebastian Menutti, Industry Principal, Customer Experience at Frost & Sullivan.

ibex continues to invest and grow its operations in Latin America and the Caribbean, including ten client service centers across Nicaragua, Honduras and Jamaica, and is currently hiring more than 2,500 new team members in the region.

About ibex      
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthtech, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact
Dan Burris
ibex
Daniel.Burris@ibex.co

Investor Contact
Michael Darwal
ibex
Michael.Darwal@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/0815a453-c5eb-4337-ba38-c52431fb4f03

FAQ

What recent recognition did ibex receive from Frost & Sullivan?

ibex was named a Leader in the 2022 Frost Radar™ for Customer Experience Outsourcing Services in Latin America.

How many new employees is ibex planning to hire?

ibex is planning to hire over 2,500 new employees in Latin America.

What technology platform is ibex recognized for?

ibex is recognized for its innovative Wave X technology platform.

How many consecutive years has ibex been recognized by Frost & Sullivan?

ibex has been recognized for two consecutive years.

What is the stock symbol for ibex?

The stock symbol for ibex is IBEX.