Hyundai Ranks Highest in J.D. Power 2024 U.S. OEM EV Mobile App Report

Rhea-AI Summary

Hyundai's MyHyundai with Bluelink app has topped the J.D. Power 2024 U.S. OEM EV App Report among mass-market electric vehicle (EV) mobile applications. Achieving a score of 835, it outperformed the segment average of 757 by 78 points. This accolade highlights Hyundai's commitment to enhancing user experience through continuous improvement.

The app excelled in three out of five evaluation categories: Customer Journey, Functionality, and Software. It offers key features such as easy charging parameter settings, accurate monitoring of active charging sessions, and robust remote-control capabilities. Notably, 67% of EV drivers use OEM apps frequently, indicating their importance in EV ownership and purchase decisions.

Positive

• MyHyundai with Bluelink app scored 835, significantly higher than the segment average of 757.
• Ranked highest in J.D. Power 2024 U.S. OEM EV App Report for mass-market brands.
• Excelled in Customer Journey, Functionality, and Software categories.
• Recognized for substantial year-over-year score improvement.
• Enhanced user experience for features like charge management and remote command execution.
• Robust remote-control capabilities including surround-view camera access and phone-as-key technology.

Negative

• No notable negative business aspects were highlighted in the press release.

• MyHyundai with Bluelink App ranked highest among mass-market EV mobile applications for 2024
• 67% of EV drivers use OEM apps at least half of the time they get into their vehicles
• A well-executed smartphone app significantly influences EV purchase decisions, reveals J.D. Power report

FOUNTAIN VALLEY, Calif., June 11, 2024 /PRNewswire/ -- Hyundai's MyHyundai with Bluelink app has been awarded the top spot among mass-market automakers' EV mobile applications in the J.D. Power 2024 U.S. OEM EV App Report. The MyHyundai with Bluelink app outperformed all other mass-market-brand apps evaluated in the study, achieving a score of 835 —78 points higher than the segment average of 757.  

"Being recognized as the top mass-market OEM EV mobile application provider is a huge achievement for us," said Manish Mehrotra, vice president, digital business planning and connected operations, Hyundai Motor North America. "Not only did Hyundai lead J.D. Power's study, our substantial year-over-year score improvement results underscore this company's steadfast commitment to delivering a superior user experience through continuous improvement."

The J.D. Power 2024 U.S. OEM EV App Report's findings make clear that automakers with the best-performing apps meet the needs of vehicle owners by offering key features, including the ability to easily set charging parameters, as well as accurate monitoring of active charging sessions. With 67% of EV owners surveyed confirming that they use their brand's app at least half the time they drive, these programs have become a key part of EV ownership.

The MyHyundai with Bluelink app was also ranked amongst segment leaders in 3 of the 5 evaluation categories – Customer journey, Functionality and Software. The app was noted for its experience enhancements to charge management, as well as its improved remote command execution timing. The app was also recognized for its robust set of remote-control capabilities, including surround-view camera access detailed remote vehicle status and phone-as-key technology.

About J.D. Power
J.D. Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance. J.D. Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

Hyundai Motor America
Hyundai Motor America offers U.S. consumers a technology-rich lineup of cars, SUVs, and electrified vehicles, while supporting Hyundai Motor Company's Progress for Humanity vision. Hyundai has significant operations in the U.S., including its North American headquarters in California, the Hyundai Motor Manufacturing Alabama assembly plant, the all-new Hyundai Motor Group Metaplant America (in development in Georgia), and several cutting-edge R&D facilities. These operations, combined with those of Hyundai's 835 independent dealers, contribute $20.1 billion annually and 190,000 jobs to the U.S. economy, according to a recent economic impact report. For more information, visit www.hyundainews.com.

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SOURCE Hyundai Motor America

FAQ

What is the score of Hyundai's MyHyundai with Bluelink app in the J.D. Power 2024 U.S. OEM EV App Report?

The MyHyundai with Bluelink app scored 835, which is 78 points above the segment average of 757.

What categories did the MyHyundai with Bluelink app excel in the J.D. Power 2024 report?

The app excelled in Customer Journey, Functionality, and Software categories.

What percentage of EV drivers use OEM apps frequently?

67% of EV drivers use OEM apps at least half the time they get into their vehicles.

What key features are highlighted in the MyHyundai with Bluelink app?

Key features include easy charging parameter settings, accurate monitoring of active charging sessions, and robust remote-control capabilities.

How did Hyundai's MyHyundai with Bluelink app perform compared to the segment average?

The app outperformed the segment average by 78 points, achieving a score of 835.