Hitachi Vantara Appoints Joe Novak as New Head of Global Customer Success and Support

Rhea-AI Summary

Hitachi Vantara, a subsidiary of Hitachi, (TSE: 6501), has appointed Joe Novak as the new Senior Vice President of Global Customer Success and Support. Novak, a 40-year storage and technology veteran, will focus on driving customer satisfaction, loyalty, and retention globally. He will work closely with cross-functional teams to align strategies with customer needs and business objectives.

Reporting directly to CEO Sheila Rohra, Novak brings extensive experience in leading customer success and support teams, with a proven track record in accelerating business growth, modernizing customer experience, and leading enterprise transformation. His appointment aligns with Hitachi Vantara's goal of becoming a leader in the hybrid cloud market, particularly in the era of GenAI.

Positive

• Appointment of an experienced industry veteran (Joe Novak) to a key leadership position
• Focus on improving customer satisfaction and retention, potentially leading to increased revenue
• Alignment of company strategy with customer needs in the growing hybrid cloud and GenAI markets

Negative

• None.

SANTA CLARA, Calif., July 15, 2024 /PRNewswire/ -- Hitachi Vantara, the data storage, infrastructure, and hybrid cloud management subsidiary of Hitachi, Ltd. (TSE: 6501), today announced that Joe Novak has joined the company as its new senior vice president (SVP) of Global Customer Success and Support, effective immediately. In this role, Novak will be responsible for driving customer satisfaction, loyalty, and retention on a global scale. He will collaborate closely with the company's cross-functional teams, including sales, product development, IT, and marketing to align its strategies with customers' needs and business objectives. He reports directly to Sheila Rohra, Hitachi Vantara's chief executive officer, and will serve on the company's executive committee.

"From speaking with customers, partners, and analysts, we understand how many organizations are struggling to optimize and manage the complexity of their data storage and hybrid cloud environments, especially in the age of GenAI," said Rohra. "Joe brings a laser focus on the customer journey, and his proven ability to accelerate business growth, modernize the customer experience, and lead enterprise transformation will be foundational to our goal of becoming the leader in the hybrid cloud market. I look forward to working with Joe and the leadership team to strengthen our customer-centric culture and can continuously improve our service offerings."

A nearly 40-year storage and technology veteran, Novak has proven expertise leading various customer success and support teams, critical accounts programs, support services, digital support, professional services, and renewals teams. He has led large, global service and support organizations for revenue streams of up to $2 billion. He has also been very successful in building award-winning support sites and improving margins while significantly improving customer satisfaction. He has led services and support teams at Cisco, NetApp, Extreme Networks, and client support operations at Allscripts.

"With its renewed focus on AI-enabled data infrastructure, Hitachi Vantara is quickly asserting its dynamic capabilities in hybrid cloud management," said Novak. "With an already strong foundation to build from, I am confident that we will be able to quickly and seamlessly develop new, comprehensive success programs to help our customers embrace an AI-led approach to data management. Our goal is to ensure that our customers can achieve their desired outcomes and maximize the value they get from our solutions."

For more information on Hitachi Vantara's data storage, infrastructure, and hybrid cloud management products, solutions, and services, please click here.

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About Hitachi Vantara
Hitachi Vantara is transforming the way data fuels innovation. A wholly owned subsidiary of Hitachi Ltd., Hitachi Vantara provides the data foundation the world's leading innovators rely on. Through data storage, infrastructure systems, cloud management and digital expertise, the company helps customers build the foundation for sustainable business growth. To learn more, visit www.hitachivantara.com.

About Hitachi, Ltd.
Hitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology. We solve customers' and society's challenges with Lumada solutions leveraging IT, OT (Operational Technology) and products. Hitachi operates under the 3 business sectors of "Digital Systems & Services" – supporting our customers' digital transformation; "Green Energy & Mobility" – contributing to a decarbonized society through energy and railway systems, and "Connective Industries" – connecting products through digital technology to provide solutions in various industries. Driven by Digital, Green, and Innovation, we aim for growth through co-creation with our customers. The company's revenues as 3 sectors for fiscal year 2023 (ended March 31, 2024) totaled 8,564.3 billion yen, with 573 consolidated subsidiaries and approximately 270,000 employees worldwide. For more information on Hitachi, please visit the company's website at https://www.hitachi.com.

HITACHI is a trademark or registered trademark of Hitachi, Ltd. All other trademarks, service marks, and company names are properties of their respective owners.

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SOURCE Hitachi Vantara

FAQ

Who is Joe Novak and what is his new role at Hitachi Vantara (HTHIY)?

Joe Novak is the newly appointed Senior Vice President of Global Customer Success and Support at Hitachi Vantara. He will be responsible for driving customer satisfaction, loyalty, and retention on a global scale.

What experience does Joe Novak bring to Hitachi Vantara (HTHIY)?

Joe Novak is a nearly 40-year storage and technology veteran with proven expertise in leading customer success and support teams, critical accounts programs, support services, digital support, professional services, and renewals teams. He has led global service and support organizations for revenue streams of up to $2 billion.

How does Joe Novak's appointment align with Hitachi Vantara's (HTHIY) business strategy?

Novak's appointment aligns with Hitachi Vantara's goal of becoming a leader in the hybrid cloud market. His focus on customer journey and ability to accelerate business growth and modernize customer experience is expected to strengthen the company's customer-centric culture and improve service offerings.

What are Hitachi Vantara's (HTHIY) current focus areas in technology?

Hitachi Vantara is currently focusing on AI-enabled data infrastructure and asserting its capabilities in hybrid cloud management. The company aims to help customers embrace an AI-led approach to data management.