United Heritage Insurance Selects Guidewire InsuranceNow to Modernize Operations for Business Growth
United Heritage Insurance, a multi-state provider in Idaho and Oregon, has chosen Guidewire InsuranceNow to update its operations and support future growth. This cloud-based platform aims to enhance efficiencies, agent and customer service, and overall business operations. United Heritage's property and casualty divisions, Sublimity Insurance Company and United Heritage Property and Casualty Company, will implement the system gradually. CEO Todd Gill highlighted benefits like improved automation, better hands-on experiences for agents and customers, and increased employee engagement. Guidewire's GM for Claims and InsuranceNow, Zachary Gustafson, expressed enthusiasm about supporting United Heritage’s mission with their modern technology.
- United Heritage Insurance is modernizing operations with Guidewire InsuranceNow.
- The cloud-based platform aims to enhance efficiencies and service quality.
- Implementation will be gradual across different lines of business.
- Enhanced automation will lead to better agent and customer experience.
- The transition aims to boost employee engagement and job satisfaction.
- Guidewire's technology will support United Heritage’s mission for financial security.
- No specific financial improvement metrics were disclosed.
- Implementation across all lines of business could be complex and time-consuming.
- Potential risk of disruption during system transition phase.
Insights
Guidewire InsuranceNow is a comprehensive cloud-based system designed to streamline insurance operations, enhancing efficiency and service quality. For United Heritage Insurance, adopting this technology is a significant step towards modernizing their operations. By moving to a cloud-based platform, United Heritage can benefit from real-time data access, enhanced security and scalability, which are important in today's fast-evolving tech landscape.
The integration of automation within the system promises to reduce manual processes, leading to higher operational efficiency. This can result in quicker policy issuance, claims processing and improved customer service, potentially attracting more clients and improving customer retention rates.
However, transitioning to a new system can initially pose challenges such as training employees, data migration and integration with existing systems. The long-term benefits, including reduced operational costs and enhanced service capabilities, seem to outweigh these initial hurdles, making this a strategic move for future growth.
From a financial perspective, the decision to implement Guidewire InsuranceNow reflects a commitment to long-term growth and cost efficiency. While there may be upfront costs associated with the transition, such as system implementation and employee training, the return on investment could be substantial. Cloud-based systems typically reduce maintenance costs and downtime, providing a more predictable operating expense structure.
Additionally, improved efficiency and customer service can translate into higher profitability through increased customer satisfaction and loyalty. This modernization effort might also enhance United Heritage's competitive positioning in the market, potentially leading to an uptick in market share. The company's ability to leverage advanced technology for better service delivery could attract tech-savvy customers who value seamless and efficient interactions with their insurance provider.
United Heritage CEO and President Todd Gill said, “We selected InsuranceNow because it’s an all-in-one core system that offers us the benefits of being on a modern, cloud-based platform that will enable us to remain current with the fast pace of technology. We’re excited to gain the benefits of efficiencies through automation that will allow our team to focus on providing an enhanced hands-on experience to our agents and customers. This will enable ease of use for our agents and customers, while driving employee engagement and job satisfaction.”
“We celebrate United Heritage’s history of serving policyholders for more than a century,” said Guidewire General Manager for Claims and InsuranceNow Zachary Gustafson. “We are excited that InsuranceNow and Guidewire Cloud will serve as the technology foundation for the company to continue its mission of helping people achieve financial security and peace of mind through quality insurance products.”
About United Heritage Insurance
United Heritage Insurance is a family of companies that combines life and property & casualty insurers and insurance investment management under our Mutual Holding Company. Our companies were founded over a century ago and serve our communities and customers with financial strength and service excellence across 49 states and the
The Holding Company
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and machine learning to deliver our platform as a cloud service. More than 540 insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with more than 1,600 successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit http://www.guidewire.com/ and follow us on X (formerly known as Twitter) and LinkedIn.
NOTE: For information about Guidewire’s trademarks, visit https://www.guidewire.com/legal-notices.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240520428552/en/
Diana Stott
Director, Communications
Guidewire Software, Inc.
+1.650.781.9955
dstott@guidewire.com
Joey Hale
Senior Vice President, Chief Transformation Officer
United Heritage Insurance
+1.208.475.0944
jhale@unitedheritage.com
Source: Guidewire Software
FAQ
What is Guidewire InsuranceNow?
Why did United Heritage Insurance select Guidewire InsuranceNow?
What are the benefits of implementing Guidewire InsuranceNow for United Heritage?
How will the implementation of InsuranceNow impact United Heritage's property and casualty divisions?
What is the stock symbol for Guidewire?
Who is the CEO of United Heritage Insurance?
