Listening & Learning: Reflections from GoDaddy's 'We Love Our Customers' Event
GoDaddy recently hosted a 'We Love Our Customers' event near Seattle, where company leadership connected directly with small business owners to understand their evolving needs and challenges. The event focused on listening to customers' experiences and gathering insights to improve their services. Key takeaways included: customers' desire for simple business improvement ideas, the importance of trust in business relationships, and users' hesitancy to switch from familiar software. The company highlighted that their upcoming GoDaddy Airo™ functionality will incorporate GenAI technology to help customers adapt to new technologies more easily.
GoDaddy ha recentemente organizzato un evento 'Amiamo i nostri clienti' vicino a Seattle, dove i dirigenti dell'azienda hanno avuto l'opportunità di connettersi direttamente con i proprietari di piccole imprese per comprendere le loro esigenze e sfide in evoluzione. L'evento si è concentrato sull'ascolto delle esperienze dei clienti e sulla raccolta di informazioni per migliorare i propri servizi. Punti chiave emersi: il desiderio dei clienti di suggerimenti semplici per il miglioramento delle attività, l'importanza della fiducia nelle relazioni commerciali e la riluttanza degli utenti a passare a software familiari. L'azienda ha sottolineato che la prossima funzionalità GoDaddy Airo™ integrerà la tecnologia GenAI per aiutare i clienti ad adattarsi più facilmente alle nuove tecnologie.
GoDaddy organizó recientemente un evento 'Amamos a nuestros clientes' cerca de Seattle, donde los líderes de la empresa se conectaron directamente con pequeños empresarios para comprender sus necesidades y desafíos en evolución. El evento se centró en escuchar las experiencias de los clientes y recopilar información para mejorar sus servicios. Conclusiones clave incluyeron: el deseo de los clientes de ideas simples para mejorar el negocio, la importancia de la confianza en las relaciones comerciales y la reticencia de los usuarios a cambiar de software familiar. La empresa destacó que su próxima funcionalidad GoDaddy Airo™ incorporará tecnología GenAI para ayudar a los clientes a adaptarse más fácilmente a las nuevas tecnologías.
고대디는 최근 시애틀 근처에서 '고객을 사랑합니다' 이벤트를 개최하였으며, 이 자리에서 회사 경영진은 소기업 소유자들과 직접 연결되어 이들의 변화하는 필요와 도전을 이해하였습니다. 이 이벤트는 고객의 경험을 듣고 서비스를 개선하기 위한 통찰력을 수집하는 데 중점을 두었습니다. 주요 내용으로는 고객들이 원하는 간단한 비즈니스 개선 아이디어, 비즈니스 관계에서의 신뢰 중요성, 그리고 익숙한 소프트웨어에서 전환하는 것에 대한 사용자들의 주저함이 포함되었습니다. 회사는 향후 고대디 에어로™ 기능이 GenAI 기술을 통합하여 고객들이 새로운 기술에 더 쉽게 적응할 수 있도록 도와줄 것이라고 강조했습니다.
GoDaddy a récemment organisé un événement 'Nous aimons nos clients' près de Seattle, où la direction de l'entreprise a pu se connecter directement avec des propriétaires de petites entreprises pour comprendre leurs besoins et défis en constante évolution. L'événement s'est concentré sur l'écoute des expériences des clients et la collecte d'informations pour améliorer leurs services. Principales conclusions : le désir des clients d'idées simples pour améliorer leur activité, l'importance de la confiance dans les relations d'affaires et l'hésitation des utilisateurs à changer de logiciels familiers. L'entreprise a souligné que sa prochaine fonctionnalité GoDaddy Airo™ intégrera la technologie GenAI pour aider les clients à s'adapter plus facilement aux nouvelles technologies.
GoDaddy veranstaltete kürzlich in der Nähe von Seattle eine Veranstaltung mit dem Titel 'Wir lieben unsere Kunden', bei der die Unternehmensleitung direkt mit Kleinunternehmern in Kontakt trat, um deren sich wandelnde Bedürfnisse und Herausforderungen zu verstehen. Der Fokus der Veranstaltung lag darauf, die Erfahrungen der Kunden anzuhören und Erkenntnisse zu sammeln, um ihre Dienstleistungen zu verbessern. Wesentliche Erkenntnisse waren: der Wunsch der Kunden nach einfachen Geschäftsideen zur Verbesserung, die Bedeutung von Vertrauen in Geschäftsbeziehungen und die Zögerlichkeit der Nutzer, von vertrauter Software umzusteigen. Das Unternehmen betonte, dass die kommende Funktionalität GoDaddy Airo™ die GenAI-Technologie integrieren wird, um den Kunden zu helfen, sich leichter an neue Technologien zu gewöhnen.
- Introduction of GoDaddy Airo™ with GenAI functionality to modernize customer operations
- Direct engagement with customers through strategic event to gather feedback for product improvement
- None.
NORTHAMPTON, MA / ACCESSWIRE / December 17, 2024 / GoDaddy
Originally published on GoDaddy Resource Library
At GoDaddy, we're proud to be the place where millions of people come to build their businesses. Being entrusted with our customers' dreams is a privilege we don't take lightly.
At a recent We Love Our Customers event we organized outside Seattle, Washington, we were reminded that while our platform strives to support customers at every step, their needs evolve as quickly as technology.
To continue to serve them well, we've got to understand their current challenges and aspirations.
As our CEO, Aman Bhutani, said, "There's really no substitute for listening to them directly."
We Love Our Customers was an in-person event, hosted by GoDaddy leadership, that allowed us to do just that - connect directly with small business owners, hear their stories, and gain insights into how we can best respond to their ever-changing priorities.
The purpose of the event was simple yet powerful - listening. Small business owners are incredibly busy, and while we spend countless hours researching, watching trends, and spending time in the field, these face-to-face conversations allow us to dive deeper in a meaningful way.
We were inspired by the entrepreneurs we met. Whether it was a career coaching company representing a major pivot for its founder or a tea brand uniting people over new, unique blends, these ventures are more than just businesses-they are lifelines, legacies, and opportunities to change lives.
For many of our customers, GoDaddy plays a significant role in their day-to-day operations
Hearing firsthand about what they love, as well as the challenges they face, gave us invaluable context around how our tools accelerate their growth and where they need more support.
We walked away from this event not only with a deeper understanding of how to improve but also with a renewed sense of gratitude for the trust our customers place in us. Here are some of our biggest takeaways from the day:
Customers welcome simple ideas about how to make their business better. A great place to source ideas is GoDaddy's Resources blog and LinkedIn group.
Trust consistently came up in conversations. Trust is important to our customers, and we work hard to continue earning it because they trust us with their ideas.
Customers are often hesitant to switch from the software they used when they started their business. Functionality being introduced via GoDaddy Airo™ will soon make it easier for customers to keep up with the latest technologies through GenAI.
We're grateful to everyone who attended this event, as well as every customer who shares feedback, ideas, and concerns with us. This input is essential in shaping the future of our products.
We feel fortunate to be part of their journeys and are excited to continue building tools that help them achieve their ambitions.
At GoDaddy, we're committed to evolving alongside our customers, and events like this are just one way we ensure we're truly listening and learning from those who matter most.
View additional multimedia and more ESG storytelling from GoDaddy on 3blmedia.com.
Contact Info:
Spokesperson: GoDaddy
Website: https://www.3blmedia.com/profiles/godaddy
Email: info@3blmedia.com
SOURCE: GoDaddy
View the original press release on accesswire.com
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