Groupe Bruxelles Lambert SA - GBLBY STOCK NEWS

Webhelp has officially acquired H&M’s Nuremberg customer service center, adding 500 employees as of December 1. This acquisition, previously agreed upon on October 19, reinforces Webhelp’s status as a major employer in northern Bavaria. With more than 110,000 employees globally, Webhelp aims to enhance customer service quality through this integration, ensuring unchanged terms for the incoming employees for at least two years. This partnership reflects H&M's commitment to service excellence and strengthens collaboration established since 2018.

Webhelp has been recognized as a Major Contender in the Americas and a Star Performer in APAC by Everest Group in their Customer Experience Management (CXM) PEAK Matrix® Assessment 2022. This marks its fourth consecutive year as a Leader in EMEA. The company's growth is attributed to strategic acquisitions, including OneLink BPO and Grupo Services, and innovations in digital-first solutions and omnichannel support. Webhelp operates in over 60 countries, reflecting a strong market presence and commitment to enhancing customer journeys.

Webhelp has partnered with SGS to enhance the health and well-being of content moderators through the newly developed WellComo label. This long-term initiative focuses on assessing practices that protect the health of content moderation teams. SGS’s scoring methodology evaluates 37 requirements across multiple sites, with Webhelp achieving Diamond level certification in India, Jordan, Latvia, and the UK. This collaboration marks a significant step in promoting higher standards for content moderation professionals, reflecting a commitment to employee wellness and quality service.

Canyon Bicycles GmbH has secured a strategic equity investment led by LRMR Ventures, associated with LeBron James, and SC Holdings, a private equity firm. This investment aims to bolster Canyon's growth in the US market and e-bike segment, joining existing stakeholders like Groupe Bruxelles Lambert (GBL).

CEO Roman Arnold noted that the new investors share Canyon's vision for innovation. Canyon plans to enhance brand engagement and online shopping experiences to capitalize on health and sustainability trends.

Webhelp, a top provider of customer experience solutions, has announced its partnership with the Trust & Safety Professional Association (TSPA), becoming the first BPO to join the organization. This collaboration aims to enhance the company's trust and safety services for brands worldwide. Webhelp will provide its content moderators with TSPA memberships, emphasizing its commitment to employee development and mental well-being. This partnership supports Webhelp's goal to empower its moderators and improve industry practices, ensuring safe online environments for users globally.

Webhelp has partnered with The Sandbox to enhance community engagement within its decentralized gaming virtual world. This collaboration, which began in March 2022, aims to provide in-game support, including moderation of chats and onboarding services for players and creators. Webhelp plans to increase its ambassador team to 150, aligning its community support with The Sandbox’s Alpha Season releases. The partnership reflects both organizations' commitment to creating a safe and engaging platform, enhancing user experience in the metaverse, and builds upon Webhelp's existing partnerships with major brands.

Webhelp has been named a Star Performer in Everest Group’s Trust and Safety – Content Moderation Services PEAK Matrix® Assessment 2022. This accolade acknowledges Webhelp's significant year-over-year improvements in service delivery across multiple regions, including LATAM, EMEA, and APAC. The company has enhanced its client portfolio and invested in proprietary tools for content moderation. The recognition reflects Webhelp's capabilities in multilingual support and commitment to trust and safety solutions, catering to various industries.

Webhelp has been named a Leader in Gartner's 2022 Magic Quadrant for Customer Service Business Process Outsourcing (CS BPO), reflecting its strong capabilities in digital services, cybersecurity, and AI technologies. This recognition highlights Webhelp's commitment to delivering high-quality customer experiences, with over 1,300 brands served in more than 55 countries. The customer experience landscape is evolving, as 92% of CX leaders plan operational transformations within the year. This positions Webhelp favorably in a competitive market.

Webhelp has launched Webhelp Anywhere, a new methodology that supports customer operations using a scalable hybrid-cloud platform. With 98% of organizations planning operational transformations in the next 24 months, this initiative aims to optimize costs and enhance the customer experience. The methodology combines best-shoring with new hybrid models, allowing brands to adapt to changing operational needs. Webhelp was recognized as the most innovative CX outsourcing provider by Frost & Sullivan, indicating strong market positioning.