Webhelp to Enable ‘The Next Normal’ in Customer Experience Through Support for Flexible Work Models

Rhea-AI Summary

Webhelp has launched Webhelp Anywhere, a new methodology that supports customer operations using a scalable hybrid-cloud platform. With 98% of organizations planning operational transformations in the next 24 months, this initiative aims to optimize costs and enhance the customer experience. The methodology combines best-shoring with new hybrid models, allowing brands to adapt to changing operational needs. Webhelp was recognized as the most innovative CX outsourcing provider by Frost & Sullivan, indicating strong market positioning.

Positive

• Launch of Webhelp Anywhere methodology to optimize customer operations.
• Supported by a scalable hybrid-cloud platform, enhancing flexibility.
• Webhelp named most innovative CX outsourcing provider by Frost & Sullivan.

Negative

• None.

MIAMI--(BUSINESS WIRE)-- Webhelp, a leading global provider of customer experience (CX) and business solutions, has rolled-out Webhelp Anywhere; a proprietary methodology for designing customer operations, delivered using a secure and scalable hybrid-cloud platform.

The launch comes at a pivotal time in CX, with 98% of organizations planning to undergo transformation of operations within 24 months, according to research from Frost & Sullivan.

The Webhelp Anywhere methodology is designed to support business-specific needs and strategy, helping to optimize cost and experience for clients. It encompasses best-in-class technologies and tools that offer flexibility, scalability and consistent service delivery wherever operations and teams are based, and however they want to work.

The methodology combines best-shoring with new hybrid and remote delivery models, while the Webhelp platform provides a flexible and scalable infrastructure. This enables brands to adapt to new challenges and opportunities, from pandemics to rapid growth.

The launch comes as models of work, CX delivery and customer engagement are changing, with 91% of CX managers saying they expect remote working to be a permanent part of customer facing operations coming out of the pandemic. Webhelp Anywhere supports this shift, enabling new ways of working while also providing a harmonized approach to CX delivery.

“To create the optimal environment for both customers and customer service and support advisors, companies need to optimize contact center operations to enable a more flexible work model,” said Sandrine Asseraf, group managing director, Webhelp. “Webhelp Anywhere is built around each organization’s needs for an agile, scalable future, underpinned by an industry-leading platform designed to grow and adapt as business needs change.”

The launch follows Webhelp being named as the most innovative CX outsourcing services provider in the latest Frost Radar™ report from Frost & Sullivan. Webhelp scored top marks ahead of 18 other companies in the analysis, with the report noting, “Webhelp has designed and implemented one of the industry’s most forward looking and comprehensive strategies for work from home.”

Notes to editors:

- Research referenced comes from a new report titled: Reimagining Customer Experience and Management for Competitive Advantage
- For more details on Webhelp Anywhere please visit: https://webhelp.com/webhelp-anywhere/

About Webhelp

Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys. Its over 100,000 passionate employees across more than 55 countries thrive on making a difference for the world’s most exciting brands. Webhelp is currently owned by its management and Groupe Bruxelles Lambert (Euronext: GBLB), a leading global investment holding, as of November 2019.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220316005665/en/

Amy Fisher

Padilla for Webhelp

612.805.5707

Amy.Fisher@PadillaCo.com

Source: Webhelp

FAQ

What is Webhelp Anywhere launched by GBLBY?

Webhelp Anywhere is a proprietary methodology for designing customer operations using a secure and scalable hybrid-cloud platform.

How does Webhelp Anywhere benefit GBLBY's operations?

It optimizes costs and enhances customer experience by combining best-shoring with flexible delivery models.

What recognition did GBLBY receive from Frost & Sullivan?

GBLBY was named the most innovative CX outsourcing services provider in the latest Frost Radar™ report.

How many organizations plan to transform operations within 24 months according to GBLBY's press release?

According to the press release, 98% of organizations plan to undergo operational transformations within 24 months.