Genpact Recognized as GCC Orchestrator in HFS Horizons: GCC Services, 2026

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Genpact (NYSE:G) has been positioned by HFS Research in Horizon 3: GCC Orchestrators, the highest tier in the HFS Horizons: GCC Services, 2026 report. The recognition highlights Genpact's role in designing, building, running, and transforming Global Capability Centers using deep process expertise, agentic AI, and platform-led delivery.

HFS cites Genpact's lifecycle GCC experience, use of applied and agentic AI, and platforms such as its AI Gigafactory and agentic Genpact AP Suite to improve productivity, reduce manual work, and strengthen working capital performance.

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HFS Research cites Genpact for helping enterprises design, build, run, and transform Global Capability Centers (GCCs) with process expertise, agentic AI, and platform-led delivery

NEW YORK, May 28, 2026 /PRNewswire/ -- Genpact (NYSE: G), an agentic and advanced technology solutions company, today announced that HFS Research has positioned it in Horizon 3, the GCC Orchestrators tier -- the highest tier in the HFS Horizons: GCC Services, 2026 report, recognizing a select group of providers for ecosystem orchestration and innovation-led impact. HFS cited Genpact for helping enterprises design, build, run, and transform Global Capability Centers (GCCs) by combining deep process expertise, agentic AI, and platform-led delivery to improve GCC operations and business outcomes.

Explore HFS Research's recognition of Genpact as a GCC Orchestrator in HFS Horizons: GCC Services, 2026 — download the full report here.

Highlights
What positioned Genpact in Horizon 3, the GCC Orchestrator tier:

• Deep GCC experience across the full lifecycle — from strategy and setup to operations, transformation, and transfer
• Use of agentic AI and platforms to redesign workflows and modernize GCC operations at scale
• Ability to deliver measurable outcomes through GCC transformation, including higher productivity, less manual work, and stronger working capital performance

"Genpact's placement in Horizon 3 reflects its strength as a GCC orchestrator, shaped by its heritage as one of the original GCCs and its deep domain and process expertise," said Achyuta Ghosh, Executive Research Leader, HFS Research. "Its applied AI and agentic AI capabilities, along with platforms such as its AI Gigafactory for scaling AI from pilot to production and the agentic Genpact AP Suite for transforming accounts payable workflows, help enterprises redesign workflows, govern human-AI operations, and deliver measurable business outcomes through GCCs."

HFS noted Genpact's ability to connect operations, AI, and platforms to help enterprises evolve GCCs into engines of transformation.

"GCCs have evolved beyond their traditional role as a delivery hub. Today, it serves as a strategic nerve center that helps enterprises orchestrate talent, technology, data, and decision-making at scale," said Dinesh Jain, Global GCC Leader, Genpact. "Forward-looking organizations are using GCCs to accelerate enterprise transformation, strengthen operational accountability, and unlock scalable value through AI-enabled operating models."

To learn more about how Genpact helps enterprises design, build, run, and transform GCCs, visit the Genpact Global Capability Center Advisory website.

About HFS Horizons: GCC Services, 2026

The HFS Horizons: GCC Services, 2026 report evaluates 24 service providers across the Global Capability Center value chain, assessing their ability to help enterprises design, build, operate, and transform GCCs while orchestrating ecosystem partners. The study applies HFS Research's Services-as-Software construct, in which reusable platforms, AI agents, and productized accelerators deliver enterprise solutions. Providers are positioned across three tiers: Horizon 1 (Builders), Horizon 2 (Accelerators), and Horizon 3 (Orchestrators).

About Genpact

Genpact (NYSE: G) is an advanced technology solutions company that combines process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we help leading enterprises transform how they run and create lasting value.

Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

MEDIA CONTACT:

Sue Martenson
Genpact Media Relations
978-905-9582
susan.martenson@genpact.com

 

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SOURCE Genpact

FAQ

What did HFS Research recognize Genpact (NYSE:G) for in the HFS Horizons: GCC Services 2026 report?

HFS Research recognized Genpact as a Horizon 3 GCC Orchestrator, the report’s highest tier. According to Genpact, this reflects its ability to design, build, run, and transform Global Capability Centers using process expertise, agentic AI, and platform-led delivery for measurable business outcomes.

What does Horizon 3 GCC Orchestrator status mean for Genpact (G) and its GCC services?

Horizon 3 GCC Orchestrator status places Genpact in the top tier of providers for ecosystem orchestration and innovation-led impact. According to Genpact, this recognizes its GCC lifecycle experience from strategy and setup to operations, transformation, and transfer, supported by AI-driven platforms.

How does Genpact (NYSE:G) use agentic AI to transform Global Capability Centers?

Genpact applies agentic AI to redesign workflows and modernize GCC operations at scale. According to Genpact, capabilities such as its AI Gigafactory and agentic Genpact AP Suite help govern human-AI operations, cut manual work, boost productivity, and improve working capital performance within GCCs.

What measurable outcomes does Genpact claim from its GCC transformation services?

Genpact reports delivering measurable outcomes through GCC transformation, including higher productivity, less manual work, and stronger working capital performance. According to Genpact, combining deep process expertise with agentic AI and platform-led delivery enables Global Capability Centers to become engines of enterprise transformation and scalable value.

Why are Global Capability Centers strategic for enterprises, according to Genpact (G)?

Global Capability Centers are described as evolving from delivery hubs to strategic nerve centers. According to Genpact, GCCs now help enterprises orchestrate talent, technology, data, and decision-making at scale, accelerating transformation, strengthening operational accountability, and unlocking AI-enabled operating models.