Frontier Launches Self-Installation Option for Fiber Customers

Rhea-AI Summary

Frontier (NASDAQ: FYBR) has launched a self-installation option for its fiber internet customers, offering greater convenience and flexibility. This new service allows customers to set up high-speed fiber internet at their own pace, without the need for a technician appointment. The self-installation kit includes a step-by-step guide, in-app speed test, and 24/7 live chat support.

This initiative is part of Frontier's broader self-service strategy, which also includes a mobile app and AI chatbot. By empowering customers to handle installations, Frontier aims to improve efficiency and accelerate its fiber internet expansion to more homes and businesses. Customers can check their eligibility for self-installation on Frontier's website.

Positive

• Introduction of self-installation option for fiber internet customers
• Potential for increased operational efficiency and cost savings
• Expansion of self-service options, including mobile app and AI chatbot
• Possible acceleration of fiber internet expansion to more areas

Negative

• None.

Makes setting up high-speed fiber internet more convenient

DALLAS--(BUSINESS WIRE)-- Frontier (NASDAQ: FYBR):

What’s happening: Today, Frontier introduced a self-installation option that allows customers to set up high-speed fiber internet at their convenience.

Why we’re doing it: People have busy schedules and want service options that save time and provide flexibility. Self-installation is the latest of our self-service options, which also include our mobile app and conversational-AI chatbot.

Another reason we’re doing it: Our self-installation option makes setting up fiber internet quick and easy. With our customers handling installation, it frees us up to expand access to our fiber internet to more homes and businesses.

What customers should know: Customers who choose self-installation will get a kit including a simple step-by-step guide, in-app speed test and 24/7 live chat support back-up. Customers can find out about eligibility here.

Handy quote: “We get it—people are busy. That’s why we are giving our customers the choice to skip a technician appointment and install our high-speed fiber internet when it works best for their schedule,” said John Harrobin, Executive Vice President of Consumer. “Self-installation offers convenience for our customers and increased efficiency to our business as we connect more people across the country to our fiber internet.”

About Frontier

Frontier (NASDAQ: FYBR) is the largest pure-play fiber provider in the U.S. Driven by our purpose, Building Gigabit America®, we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. For more information, visit www.frontier.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240718834641/en/

Media

Chrissy Murray

VP, Corporate Communications

chrissy.murray@ftr.com

Source: Frontier Communications Parent, Inc.

FAQ

What new service option has Frontier (FYBR) introduced for its fiber internet customers?

Frontier has introduced a self-installation option for its fiber internet customers, allowing them to set up high-speed internet at their convenience without a technician appointment.

What does the Frontier (FYBR) self-installation kit include?

The self-installation kit includes a simple step-by-step guide, an in-app speed test, and access to 24/7 live chat support for backup assistance.

How does the self-installation option benefit Frontier's (FYBR) business operations?

The self-installation option allows Frontier to improve operational efficiency and focus on expanding fiber internet access to more homes and businesses.

What other self-service options does Frontier (FYBR) offer besides self-installation?

In addition to self-installation, Frontier offers self-service options through its mobile app and a conversational AI chatbot.