Freshworks Reports Second Quarter 2024 Results

Rhea-AI Summary

Freshworks Inc. (NASDAQ: FRSH) reported strong Q2 2024 results with total revenue of $174.1 million, up 20% year-over-year. The company achieved a free cash flow margin of 19% and non-GAAP income from operations of $13.1 million. Key metrics include:

- 21,744 customers contributing over $5,000 in ARR, up 14% YoY
- Net dollar retention rate of 106%
- Non-GAAP diluted net income per share of $0.08
- Cash, cash equivalents, and marketable securities of $1.02 billion

Freshworks completed the acquisition of Device42, Inc., enhancing its IT Asset Management solutions. The company also launched a new data center in the UAE and introduced new leadership roles to support growth and expansion.

Positive

• Revenue growth of 20% year-over-year to $174.1 million
• Free cash flow margin of 19%, with free cash flow increasing to $32.8 million
• Non-GAAP income from operations of $13.1 million, up from $11.7 million in Q2 2023
• 14% year-over-year increase in customers contributing more than $5,000 in ARR
• Strong cash position with $1.02 billion in cash, cash equivalents, and marketable securities
• Completed acquisition of Device42, Inc., enhancing IT Asset Management offerings

Negative

• GAAP loss from operations increased slightly to $(43.8) million from $(43.3) million in Q2 2023
• Net dollar retention rate decreased to 106% from 108% in Q2 2023
• GAAP net loss per share of $(0.07), though improved from $(0.12) in Q2 2023

Insights

Financial Analyst

Freshworks' Q2 2024 results demonstrate solid growth and improved profitability, signaling positive momentum for the company. Here are the key takeaways:

• Revenue grew 20% year-over-year to $174.1 million, showing consistent expansion.
• Non-GAAP income from operations increased to $13.1 million, up from $11.7 million in Q2 2023, indicating improved operational efficiency.
• Free cash flow surged to $32.8 million, a significant jump from $18.1 million in the same quarter last year, highlighting strong cash generation.
• The company maintains a robust balance sheet with $1.02 billion in cash and marketable securities.

While GAAP loss from operations remained relatively stable at $(43.8) million, the improved non-GAAP metrics suggest effective cost management. The acquisition of Device42 could further enhance Freshworks' IT offerings and potentially drive future growth.

However, investors should note that the net dollar retention rate slightly decreased to 106% from 108% in Q2 2023, which warrants monitoring for potential impact on long-term growth prospects. Overall, Freshworks' financial performance indicates a company successfully balancing growth with improving profitability, positioning it well in the competitive software market.

Tech Expert

Freshworks' Q2 results highlight the company's strategic focus on AI-powered solutions, which is important in today's tech landscape. Key observations include:

• The adoption of Freddy Copilot by over 1,200 customers and Freddy Self Service by 900 customers demonstrates strong traction for Freshworks' AI offerings.
• The launch of a new data center in the UAE, powered by AWS, showcases Freshworks' commitment to global expansion and cloud infrastructure investment.
• The acquisition of Device42 strengthens Freshworks' IT Asset Management (ITAM) solutions, potentially opening up new revenue streams in the mid-market and enterprise segments.

These developments position Freshworks well in the rapidly evolving AI and cloud software market. The company's ability to integrate AI capabilities across its product suite could be a significant differentiator, especially as businesses increasingly seek AI-powered solutions to enhance customer and employee experiences.

However, the tech sector is highly competitive and Freshworks will need to continue innovating to maintain its growth trajectory. The company's investment in leadership, including new executives in key roles, suggests a focus on scaling operations and expanding market reach, which could be important for long-term success in the enterprise software space.

Market Research Analyst

Freshworks' Q2 2024 results reveal interesting trends in the customer engagement software market:

• The 14% year-over-year growth in customers contributing more than $5,000 in ARR indicates strong uptake among small to medium-sized businesses.
• The stable net dollar retention rate of 106% suggests solid customer satisfaction and upselling opportunities, though the slight decrease from previous quarters warrants attention.
• The addition of notable customers like Kayak and Asian Paints demonstrates Freshworks' ability to attract diverse, global clients.

The company's focus on AI-powered solutions aligns with market demands for more intelligent, automated customer service tools. The success of Freddy Copilot and Freddy Self Service capabilities indicates a growing appetite for AI in customer engagement software.

Freshworks' expansion in the UAE through a new data center reflects the increasing importance of the Middle East market in the global SaaS landscape. This move could open up new growth opportunities in a region that's rapidly digitalizing.

The acquisition of Device42 signals Freshworks' intent to capture a larger share of the IT management market, potentially positioning the company as a more comprehensive solution provider for mid-market and enterprise customers. This strategic move could help Freshworks compete more effectively against larger, established players in the enterprise software space.

SAN MATEO, Calif., July 30, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its second quarter ended June 30, 2024.

“Freshworks delivered a solid Q2, growing revenue to $174.1 million with a free cash flow margin of 19%,” said Dennis Woodside, CEO & President of Freshworks. “Our results reflect our increasing financial discipline and our ability to meet the needs of customers with our AI-powered solutions. With clear strategic priorities in place, we are well positioned to seize the massive opportunity in front of us.”

Second Quarter 2024 Financial Summary Results

• Revenue: Total revenue was $174.1 million, representing growth of 20% compared to the second quarter of 2023, and 20% adjusting for constant currency.
• GAAP (Loss) from Operations: GAAP (loss) from operations was $(43.8) million, compared to $(43.3) million in the second quarter of 2023.
• Non-GAAP Income from Operations: Non-GAAP income from operations was $13.1 million, compared to $11.7 million in the second quarter of 2023.
• GAAP Net (Loss) Per Share: GAAP basic and diluted net (loss) per share was $(0.07) based on 299.8 million weighted-average shares outstanding, compared to $(0.12) based on 292.0 million weighted-average shares outstanding in the second quarter of 2023.
• Non-GAAP Net Income Per Share: Non-GAAP diluted net income per share was $0.08 based on 302.5 million weighted-average shares outstanding, compared to $0.07 based on 296.6 million weighted-average shares outstanding in the second quarter of 2023.
• Net Cash Provided by Operating Activities: Net cash provided by operating activities was $36.3 million, compared to $19.9 million in the second quarter of 2023.
• Free Cash Flow: Free cash flow was $32.8 million, compared to $18.1 million in the second quarter of 2023.
• Cash, Cash Equivalents and Marketable Securities: Cash, cash equivalents, and marketable securities were $1.02 billion as of June 30, 2024.

All financial numbers for second quarter 2024 include the results of Device42, Inc. for the period after the closing of the acquisition. A description of non-GAAP financial measures is contained in the section titled “Explanation of Non-GAAP Financial Measures” below and a reconciliation of GAAP to non-GAAP financial measures is contained in the tables below.

Second Quarter Key Metrics and Recent Business Highlights

• Number of customers contributing more than $5,000 in ARR was 21,744, an increase of 14% year-over-year and 14% adjusting for constant currency.
• Net dollar retention rate was 106% (106% adjusting for constant currency), compared to 106% in the first quarter of 2024 and 108% in the second quarter of 2023. Constant currency net dollar retention rate was 106% in the first quarter of 2024 and 107% in the second quarter of 2023.
• Welcomed more customers to the Freshworks community including Kayak, Davidson Kempner Capital Management, Paul Smith UK, Asian Paints, Tile Mountain, San Diego Unified School District, and many more.
• Ended the quarter with over 1,200 customers using Freddy Copilot and 900 customers using Freddy Self Service capabilities.
• Launched a new data center in the UAE, powered by Amazon Web Services (AWS), to power global expansion and support job creation and digital skills development in the region.
• Introduced new leaders including Ashwin Ballal, Chief Information Officer, Laura Padilla, Senior Vice President, Channels & Alliances, Wes Rudsenske, Senior Vice President, GTM Strategy & Operations, and Ian Tickle, Senior Vice President and General Manager, Europe.
• Announced the completion of the acquisition of Device42 on June 6, 2024, reinforcing Freshworks’ IT offerings for mid-market and enterprise companies with enhanced IT Asset Management (ITAM) solutions.
• Won a multitude of product awards, including Business Intelligence Group’s “Excellence in Customer Service”, CRM Magazine’s “Top 100 CRM Vendors”, eWeek’s “Best Generative AI Chatbots”, and KM World’s “AI 100" companies list.

Financial Outlook

We are providing estimates for the third quarter and full year 2024 based on current market conditions and expectations. The revenue growth rates are adjusted for constant currency to provide better visibility into the underlying business trends. We emphasize that these estimates are subject to various important cautionary factors referenced in the section entitled “Forward-Looking Statements” below.

For the third quarter and full year 2024, we currently expect the following results:

($ in millions, except per share data)	Third Quarter 2024	Full Year 2024
Revenue(1)	$180.0 - $183.0	$707.0 - $713.0
Year-over-year growth	17% - 19%	18.5% - 19.5%
Non-GAAP income from operations(1)	$13.0 - $15.0	$60.0 - $66.0
Non-GAAP net income per share(2)	$0.07 - $0.08	$0.32 - $0.34

⁽¹⁾ Revenue and non-GAAP income from operations are based on exchange rates as of July 26, 2024 for currencies other than USD.
⁽²⁾ Non-GAAP net income per share was estimated assuming 304.2 million and 306.4 million weighted-average shares outstanding for the third quarter and full year 2024, respectively.

These statements are forward-looking and actual results may differ materially. Refer to the “Forward-Looking Statements” safe harbor section below for information on the factors that could cause our actual results to differ materially from these forward-looking statements.

Estimates for third quarter 2024 and full year 2024 include the estimates of Device42, Inc. We have not reconciled our estimates for non-GAAP financial measures to GAAP due to the uncertainty and potential variability of expenses that may be incurred in the future. As a result, a reconciliation is not available without unreasonable effort and we are unable to address the probable significance of the unavailable information. We have provided a reconciliation of other GAAP to non-GAAP financial measures in the financial statement tables for our second quarter and first six months of 2024 and 2023 non-GAAP results included in this press release.

Webcast and Conference Call Information

We will host a conference call for investors on July 30, 2024 at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time to discuss the company’s financial results and business highlights. Investors are invited to listen to a live audio webcast of the conference call by visiting the investor relations website at ir.freshworks.com. A replay of the audio webcast will be available shortly after the call on the Freshworks Investor Relations website and will be available for twelve months thereafter.

Explanation of Non-GAAP Financial Measures

In addition to financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain non-GAAP financial measures, including revenue adjusted for constant currency, non-GAAP gross profit, non-GAAP gross margin, non-GAAP sales and marketing expense, non-GAAP research and development expense, non-GAAP general and administrative expense, non-GAAP income from operations, non-GAAP operating margin, non-GAAP net income per share, non-GAAP net income attributable to common stockholders, and free cash flow. This press release and the accompanying tables also contain certain non-GAAP metrics, including annual recurring revenue, net dollar retention rates, revenue growth rates, and related presentation thereof adjusted for constant currency.

We adjust revenue and related growth rates for constant currency to provide a framework for assessing business performance excluding the effect of foreign currency rate fluctuations. To present this information, current period results for currencies other than USD are converted into USD at the average exchange rates in effect during the comparison period (for Q2 2023, the average exchange rates in effect for our major currencies were 1 USD to 1.09 EUR and 1 USD to 1.25 GBP), rather than the actual average exchange rates in effect during the current period (for Q2 2024, the average exchange rates in effect for our major currencies were 1 USD to 1.08 EUR and 1 USD to 1.26 GBP).

We use these non-GAAP measures in conjunction with GAAP measures as part of our overall assessment of our performance, including the preparation of our annual operating budget and quarterly forecasts, to evaluate the effectiveness of our business strategies and to communicate with our board of directors concerning our financial performance. We believe these non-GAAP measures provide investors consistency and comparability with our past financial performance and facilitate period-to-period comparisons of our operating results. We believe these non-GAAP measures are useful in evaluating our operating performance compared to that of other companies in our industry, as they generally eliminate the effects of certain items that may vary for different companies for reasons unrelated to overall operating performance.

Investors, however, are cautioned that there are material limitations associated with the use of non-GAAP financial measures as an analytical tool. The non-GAAP measures we use may be different from non-GAAP financial measures used by other companies, limiting their usefulness for comparison purposes. We compensate for these limitations by providing specific information regarding the GAAP items excluded from these non-GAAP financial measures.

We exclude the following items from one or more of our non-GAAP financial measures, including the related income tax effect of these adjustments:

• Stock-based compensation expense. We exclude stock-based compensation, which is a non-cash expense, from certain of our non-GAAP financial measures because we believe that excluding this expense provides meaningful supplemental information regarding operational performance. In particular, stock-based compensation expense is not comparable across companies given the variety of valuation methodologies and assumptions.
• Employer payroll taxes on employee stock transactions. We exclude the amount of employer payroll taxes on equity awards from certain of our non-GAAP financial measures because they are dependent on our stock price at the time of vesting or exercise and other factors that are beyond our control and do not believe these expenses have a direct correlation to the operation of our business.
• Amortization of acquired intangibles. We exclude amortization of acquired intangibles, which is a non-cash expense, from certain of our non-GAAP financial measures. Our expenses for amortization of acquired intangibles are inconsistent in amount and frequency because they are significantly affected by the timing, size of acquisitions, and the allocation of purchase price. We exclude these amortization expenses because we do not believe these expenses have a direct correlation to the operation of our business.

We define free cash flow as net cash provided by operating activities, less purchases of property and equipment and capitalized internal-use software. We believe that free cash flow is a useful indicator of liquidity as it measures our ability to generate cash from our core operations after purchases of property and equipment. Free cash flow is a measure to determine, among other things, cash available for strategic initiatives, including further investments in our business and potential acquisitions of businesses.

Operating Metrics

Number of Customers Contributing More Than $5,000 in ARR. We define ARR as the sum total of subscription, software license, and maintenance revenue we would contractually expect to recognize over the next 12 months from all customers at a point in time, assuming no increases, reductions or cancellations in their subscriptions, and assuming that revenues are recognized ratably over the term of the contract. We define our total customers contributing more than $5,000 in ARR as of a particular date as the number of business entities or individuals, represented by a unique domain or a unique email address, with one or more paid subscriptions to one or more of our products that contributed more than $5,000 in ARR.

Net Dollar Retention Rate. To calculate net dollar retention rate as of a given date, we first determine Entering ARR, which is ARR from the population of our customers as of 12 months prior to the end of the reporting period. We then calculate the Ending ARR from the same set of customers as of the end of the reporting period. We then divide the Ending ARR by the Entering ARR to arrive at our net dollar retention rate. Ending ARR includes upsells, cross-sells, renewals and expansion as a result of acquisitions during the measurement period and is net of any contraction or attrition over this period.

We also adjust the above operating metrics, growth rates of customers contributing more than $5,000 in ARR and related presentation thereof for constant currency to provide a framework for assessing our business performance excluding the effects of foreign currency rates fluctuations. To present this information, the Ending ARR of the current period in currencies other than USD is converted into USD at the exchange rates in effect at the end of the comparison period (for Q2 2023, the period end exchange rates in effect for our major currencies were 1 USD to 1.08 EUR and 1 USD to 1.26 GBP), rather than the actual exchange rates in effect at the end of the current period (for Q2 2024, the period end exchange rates in effect for our major currencies were 1 USD to 1.07 EUR and 1 USD to 1.26 GBP).

Forward-Looking Statements

This release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements relate to, among other things, our GAAP and non-GAAP estimates for the third quarter and full year 2024, our financial outlook, the value of our products to customers, the results of our focus on product innovation efforts and the usefulness of the measures by which we evaluate our business, among other things. These forward-looking statements are based on our current expectations, estimates and projections about our business and industry, including our financial outlook and macroeconomic uncertainties, management’s beliefs and certain assumptions made by the company, all of which are subject to change. Forward-looking statements generally can be identified by the use of forward-looking terminology such as, “future,” “believe,” “expect,” “may,” “will,” “intend” “estimate,” “continue,” “anticipate,” “could,” “would,” “projects,” “plans,” “targets” or similar expressions or the negative of those terms or expressions. Such statements involve risks and uncertainties, many of which involve factors or circumstances that are beyond our control, which could cause actual results to vary materially from those expressed in or indicated by the forward-looking statements. Factors that may cause actual results to differ materially include our ability to achieve our long-term plans and key initiatives; our ability to sustain or manage any future growth effectively; our ability to attract and retain customers or expand sales to existing customers; delays in product development or deployments or the success of such products; the failure to deliver competitive service offerings and lack of market acceptance of any offerings delivered; the impact to the economy, our customers and our business due to global economic conditions, including market volatility, foreign exchange rates, and impact of inflation; the timeframes for and severity of the impact of any weakened global economic conditions on our customers’ purchasing and renewal decisions, which may extend the length of our sales cycles or adversely affect our industry; our history of net losses and ability to achieve or sustain profitability, as well as the other potential factors described under “Risk Factors” included in our Annual Report on Form 10-K for the year ended December 31, 2023 as such factors may be updated from time to time in our periodic and other documents of Freshworks Inc. filed with the Securities and Exchange Commission from time to time (available at www.sec.gov).

We caution you not to place undue reliance on forward-looking statements, which speak only as of the date hereof and are based on information available to us at the time the statements are made and/or management’s good faith belief as of that time with respect to future events. We assume no obligation to update any forward-looking statements in order to reflect events or circumstances that may arise after the date of this release, except as required by law.

About Freshworks Inc.

Freshworks Inc., (NASDAQ: FRSH) makes it easy for companies to delight their customers and their employees. Our AI-powered customer and employee-service solutions increase efficiency and improve engagement for companies of all sizes. The result is happier customers and more productive employees. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 68,000 customers, including American Express, Bridgestone, Databricks, Fila, Nucor and Sony. For the latest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X.

© 2024 Freshworks Inc. All Rights Reserved. Freshworks and its associated logo is a trademark of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Freshworks Inc. or any aspect of this press release.

Investor Relations Contact:
Joon Huh
IR@freshworks.com

Media Relations Contact:
Jayne Gonzalez
PR@freshworks.com

FRESHWORKS INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(in thousands, except per share data)
(unaudited)
	Three Months Ended June 30,								Six Months Ended June 30,
		2024				2023				2024				2023
Revenue	$	174,131			$	145,079			$	339,274			$	282,771
Cost of revenue(1)		28,175				24,861				54,065				50,097
Gross profit		145,956				120,218				285,209				232,674
Operating expense:
Research and development(1)		40,993				34,180				75,677				67,037
Sales and marketing(1)		104,248				87,975				198,890				174,785
General and administrative(1)		44,502				41,352				86,596				82,248
Total operating expenses		189,743				163,507				361,163				324,070
Loss from operations		(43,787	)			(43,289	)			(75,954	)			(91,396	)
Interest and other income, net		13,247				11,216				26,042				20,695
Loss before income taxes		(30,540	)			(32,073	)			(49,912	)			(70,701	)
Provision for (benefit from) income taxes		(10,356	)			3,585				(6,403	)			7,621
Net loss		(20,184	)			(35,658	)			(43,509	)			(78,322	)
Net loss per share - basic and diluted	$	(0.07	)		$	(0.12	)		$	(0.15	)		$	(0.27	)
Weighted average shares used in computing net loss per share - basic and diluted		299,805				291,995				298,836				291,068

                                                         
(1)        Includes stock-based compensation expense as follows (in thousands):

	Three Months Ended June 30,						Six Months Ended June 30,
		2024			2023			2024			2023
Cost of revenue	$	1,682		$	1,731		$	3,203		$	3,427
Research and development		10,355			10,060			19,021			19,039
Sales and marketing		18,376			17,273			35,677			33,029
General and administrative		24,726			25,184			49,680			49,447
Total stock-based compensation expense, net of amounts capitalized	$	55,139		$	54,248		$	107,581		$	104,942

FRESHWORKS INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands)
		June 30, 2024				December 31, 2023
		(unaudited)
Assets
Current assets:
Cash and cash equivalents		$	310,266			$	488,121
Marketable securities			708,848				699,506
Accounts receivable, net			100,866				97,179
Deferred contract acquisition costs			24,528				22,908
Prepaid expenses and other current assets			52,482				47,832
Total current assets			1,196,990				1,355,546
Property and equipment, net			23,445				22,747
Operating lease right-of-use assets			32,698				32,749
Deferred contract acquisition costs, noncurrent			21,508				19,764
Intangible assets, net			98,024				—
Goodwill			147,014				6,181
Deferred tax assets			9,515				10,013
Other assets			14,390				9,772
Total assets		$	1,543,584			$	1,456,772
Liabilities and Stockholders' Equity
Current liabilities:
Accounts payable		$	9,771			$	3,485
Accrued liabilities			69,246				56,608
Deferred revenue			287,629				266,399
Income tax payable			1,038				722
Total current liabilities			367,684				327,214
Operating lease liabilities, non-current			27,681				26,795
Other liabilities			33,120				30,501
Total liabilities			428,485				384,510
Stockholders' equity:
Common stock			3				3
Additional paid-in capital			4,800,143				4,713,522
Accumulated other comprehensive loss			(1,029	)			(754	)
Accumulated deficit			(3,684,018	)			(3,640,509	)
Total stockholders' equity			1,115,099				1,072,262
Total liabilities and stockholders' equity		$	1,543,584			$	1,456,772

FRESHWORKS INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
(unaudited)
	Three Months Ended June 30,								Six Months Ended June 30,
		2024				2023				2024				2023
Cash Flows from Operating Activities:
Net loss	$	(20,184	)		$	(35,658	)		$	(43,509	)		$	(78,322	)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization		3,746				3,002				6,713				6,114
Amortization of deferred contract acquisition costs		6,886				5,852				13,538				11,469
Non-cash lease expense		2,419				1,877				4,399				3,727
Stock-based compensation		55,139				54,248				107,581				104,942
Discount amortization on marketable securities		(4,098	)			(4,302	)			(8,721	)			(7,822	)
Deferred income taxes		(14,278	)			—				(13,801	)			113
Other		(145	)			(79	)			(231	)			(9	)
Changes in operating assets and liabilities:
Accounts receivable		(7,902	)			(1,109	)			4,948				(3,599	)
Deferred contract acquisition costs		(9,830	)			(7,188	)			(16,902	)			(12,756	)
Prepaid expenses and other assets		(567	)			677				(7,176	)			(6,571	)
Accounts payable		7,949				(2,727	)			5,981				(4,221	)
Accrued and other liabilities		8,628				(5,089	)			8,873				(5,481	)
Deferred revenue		7,711				13,808				17,219				28,732
Operating lease liabilities		862				(3,417	)			(1,957	)			(4,917	)
Net cash provided by operating activities		36,336				19,895				76,955				31,399
Cash Flows from Investing Activities:
Purchases of property and equipment		(2,315	)			(329	)			(3,054	)			(712	)
Proceeds from sale of property and equipment		22				34				63				58
Capitalized internal-use software		(1,199	)			(1,486	)			(2,406	)			(3,511	)
Purchases of marketable securities		(174,302	)			(274,664	)			(393,183	)			(492,418	)
Maturities and redemptions of marketable securities		208,975				279,245				391,990				540,719
Business combination, net of cash acquired		(213,905	)			—				(213,905	)			—
Net cash provided by (used in) investing activities		(182,724	)			2,800				(220,495	)			44,136
Cash Flows from Financing Activities:
Proceeds from issuance of common stock under		3,630				4,312				3,630				4,312
Proceeds from exercise of stock options		26				39				36				45
Payment of withholding taxes on net share settlement of equity awards		(15,020	)			(15,303	)			(37,984	)			(27,737	)
Net cash used in financing activities		(11,364	)			(10,952	)			(34,318	)			(23,380	)
Net increase (decrease) in cash, cash equivalents and restricted cash		(157,752	)			11,743				(177,858	)			52,155
Cash, cash equivalents and restricted cash, beginning of period		468,110				344,570				488,216				304,158
Cash, cash equivalents and restricted cash, end of period	$	310,358			$	356,313			$	310,358			$	356,313

FRESHWORKS INC.
RECONCILIATION OF SELECTED GAAP MEASURES TO NON-GAAP MEASURES
(in thousands, except percentages and per share data)
(unaudited)
		Three Months Ended June 30,
			2024			2023		Growth Rates
Revenue
GAAP revenue		$	174,131		$	145,079		20%
Effects of foreign currency rate fluctuations			187
Revenue adjusted for constant currency		$	174,318		$	145,079		20%

FRESHWORKS INC.
RECONCILIATION OF SELECTED GAAP MEASURES TO NON-GAAP MEASURES
(in thousands, except percentages and per share data)
(unaudited)
	Three Months Ended June 30,									Six Months Ended June 30,
		2024					2023				2024				2023
Reconciliation of gross profit and gross margin:
GAAP gross profit	$	145,956				$	120,218			$	285,209			$	232,674
Non-GAAP adjustments:
Stock-based compensation expense		1,682					1,731				3,203				3,427
Employer payroll taxes on employee stock transactions		26					30				90				73
Amortization of acquired intangibles		350					—				350				158
Non-GAAP gross profit	$	148,014				$	121,979			$	288,852			$	236,332
GAAP gross margin		83.8	%				82.9	%			84.1	%			82.3	%
Non-GAAP gross margin		85.0	%				84.1	%			85.1	%			83.6	%
Reconciliation of operating expenses:
GAAP research and development	$	40,993				$	34,180			$	75,677			$	67,037
Non-GAAP adjustments:
Stock-based compensation expense		(10,355	)				(10,060	)			(19,021	)			(19,039	)
Employer payroll taxes on employee stock transactions		(56	)				(92	)			(224	)			(189	)
Non-GAAP research and development	$	30,582				$	24,028			$	56,432			$	47,809
GAAP research and development as percentage of revenue		23.5	%				23.6	%			22.3	%			23.7	%
Non-GAAP research and development as percentage of revenue		17.6	%				16.6	%			16.6	%			16.9	%
GAAP sales and marketing	$	104,248				$	87,975			$	198,890			$	174,785
Non-GAAP adjustments:
Stock-based compensation expense		(18,376	)				(17,273	)			(35,677	)			(33,029	)
Employer payroll taxes on employee stock transactions		(518	)				(416	)			(1,350	)			(1,012	)
Amortization of acquired intangibles		(626	)				(46	)			(626	)			(145	)
Non-GAAP sales and marketing	$	84,728				$	70,240			$	161,237			$	140,599
GAAP sales and marketing as percentage of revenue		59.9	%				60.6	%			58.6	%			61.8	%
Non-GAAP sales and marketing as percentage of revenue		48.7	%				48.4	%			47.5	%			49.7	%
GAAP general and administrative	$	44,502				$	41,352			$	86,596			$	82,248
Non-GAAP adjustments:
Stock-based compensation expense		(24,726	)				(25,184	)			(49,680	)			(49,447	)
Employer payroll taxes on employee stock transactions		(185	)				(179	)			(602	)			(484	)
Non-GAAP general and administrative	$	19,591				$	15,989			$	36,314			$	32,317
GAAP general and administrative as percentage of revenue		25.6	%				28.5	%			25.5	%			29.1	%
Non-GAAP general and administrative as percentage of revenue		11.3	%				11.0	%			10.7	%			11.4	%
Reconciliation of operating loss and operating margin:
GAAP loss from operations	$	(43,787	)			$	(43,289	)		$	(75,954	)		$	(91,396	)
Non-GAAP adjustments:
Stock-based compensation expense		55,139					54,248				107,581				104,942
Employer payroll taxes on employee stock transactions		785					717				2,266				1,758
Amortization of acquired intangibles		976					46				976				303
Non-GAAP income from operations	$	13,113				$	11,722			$	34,869			$	15,607
GAAP operating margin		(25.1	)%			(29.8		)%		(22.4		)%		(32.3		)%
Non-GAAP operating margin		7.5	%				8.1	%			10.3	%			5.5	%
Reconciliation of net loss:
GAAP net loss - basic and diluted	$	(20,184	)			$	(35,658	)		$	(43,509	)		$	(78,322	)
Non-GAAP adjustments:
Stock-based compensation expense		55,139					54,248				107,581				104,942
Employer payroll taxes on employee stock transactions		785					717				2,266				1,758
Amortization of acquired intangibles		976					46				976				303
Income tax adjustments		(13,729	)				485				(13,380	)			1,138
Non-GAAP net income - basic and diluted	$	22,987				$	19,838			$	53,934			$	29,819
Reconciliation of net loss per share - diluted:
GAAP net loss per share - diluted	$	(0.07	)			$	(0.12	)		$	(0.15	)		$	(0.27	)
Non-GAAP adjustments:
Stock-based compensation expense		0.18					0.19				0.36				0.36
Employer payroll taxes on employee stock transactions		—					—				0.01				0.01
Amortization of acquired intangibles		0.01					—				—				—
Income tax adjustments		(0.04	)				—				(0.04	)			—
Non-GAAP net income per share - diluted	$	0.08				$	0.07			$	0.18			$	0.10
Weighted-average shares used in computing GAAP net loss per share - diluted		299,805					291,995				298,836				291,068
Weighted-average shares used in computing non-GAAP net income per share - diluted (1)		302,454					296,562				303,842				295,790
Computation of free cash flow:
Net cash provided by operating activities	$	36,336				$	19,895			$	76,955			$	31,399
Less:
Purchases of property and equipment		(2,315	)				(329	)			(3,054	)			(712	)
Capitalized internal-use software		(1,199	)				(1,486	)			(2,406	)			(3,511	)
Free cash flow	$	32,822				$	18,080			$	71,495			$	27,176
Net cash provided by (used in) investing activities	$	(182,724	)			$	2,800			$	(220,495	)		$	44,136
Net cash used in financing activities	$	(11,364	)			$	(10,952	)		$	(34,318	)		$	(23,380	)

(1) Diluted net income (loss) per share attributable to common stockholders is determined by giving effect to all potential common equivalents during the reporting period, unless including them yields an antidilutive result. The company considers its stock options and RSUs as potential common stock equivalents but excluded them from the computation of GAAP diluted net loss per share attributable to common stockholders, as their effect was antidilutive. For the three months ended June 30, 2024 and 2023, potentially dilutive shares of 2.6 million and 4.6 million shares, respectively, were included in the weighted average shares used in computing non-GAAP net income per share. For the six months ended June 30, 2024 and 2023, potentially dilutive shares of 5.0 million and 4.7 million shares were included in the weighted average shares used in computing non-GAAP net income per share.

FAQ

What was Freshworks' (FRSH) revenue in Q2 2024?

Freshworks reported total revenue of $174.1 million in Q2 2024, representing a 20% growth compared to the same quarter in 2023.

How many customers did Freshworks (FRSH) have contributing over $5,000 in ARR in Q2 2024?

Freshworks had 21,744 customers contributing more than $5,000 in ARR, showing a 14% increase year-over-year.

What was Freshworks' (FRSH) free cash flow in Q2 2024?

Freshworks reported a free cash flow of $32.8 million in Q2 2024, compared to $18.1 million in the second quarter of 2023.

Did Freshworks (FRSH) make any acquisitions in Q2 2024?

Yes, Freshworks completed the acquisition of Device42, Inc. on June 6, 2024, enhancing its IT Asset Management (ITAM) solutions for mid-market and enterprise companies.