Freshworks and Unisys Join Forces to Transform IT Service Management for Mid-Market and Enterprise Companies
Freshworks Inc. (NASDAQ: FRSH) has announced a strategic partnership with Unisys (NYSE: UIS) to expand its IT Service Management solutions distribution globally. As the first large-scale Managed Service Provider in Freshworks' ecosystem, Unisys will resell Freshworks' ITSM solutions, including Freshservice and Device42, targeting mid-market and enterprise companies.
The partnership aims to serve the mid-market segment, which is often overcharged and underserved in the ITSM landscape. Unisys, supporting clients in over 120 countries across Commercial, Financial Service and Public Sectors, has already secured a win with a U.S. midsized industrial company that implemented Freshservice in under 12 weeks.
This collaboration leverages Unisys's global workforce of IT professionals and ITSM expertise, while expanding Freshworks' partner ecosystem, which currently includes over 500 active partners.
Freshworks Inc. (NASDAQ: FRSH) ha annunciato una partnership strategica con Unisys (NYSE: UIS) per espandere la distribuzione delle sue soluzioni di IT Service Management a livello globale. Come primo fornitore di servizi gestiti su larga scala nell'ecosistema di Freshworks, Unisys rivenderà le soluzioni ITSM di Freshworks, tra cui Freshservice e Device42, mirando alle aziende di medie e grandi dimensioni.
La partnership ha l'obiettivo di servire il segmento delle medie imprese, che è spesso sovraccaricato e sottoservito nel panorama dell'ITSM. Unisys, che supporta clienti in oltre 120 paesi nei settori Commerciale, Finanziario e Pubblico, ha già ottenuto un successo con un'azienda industriale di medie dimensioni negli Stati Uniti che ha implementato Freshservice in meno di 12 settimane.
Questa collaborazione sfrutta la forza lavoro globale di professionisti IT di Unisys e la sua esperienza in ITSM, mentre espande l'ecosistema di partner di Freshworks, che attualmente include oltre 500 partner attivi.
Freshworks Inc. (NASDAQ: FRSH) ha anunciado una asociación estratégica con Unisys (NYSE: UIS) para expandir la distribución de sus soluciones de IT Service Management a nivel mundial. Como el primer proveedor de servicios administrados a gran escala en el ecosistema de Freshworks, Unisys revenderá las soluciones ITSM de Freshworks, incluyendo Freshservice y Device42, enfocándose en empresas de mediana y gran escala.
La asociación tiene como objetivo atender al segmento de medianas empresas, que a menudo es sobrecargado y desatendido en el panorama del ITSM. Unisys, que apoya a clientes en más de 120 países en los sectores Comercial, Financiero y Público, ya ha asegurado una victoria con una empresa industrial de tamaño mediano en EE. UU. que implementó Freshservice en menos de 12 semanas.
Esta colaboración aprovecha la fuerza laboral global de profesionales de TI de Unisys y su experiencia en ITSM, mientras expande el ecosistema de socios de Freshworks, que actualmente incluye más de 500 socios activos.
Freshworks Inc. (NASDAQ: FRSH)는 Unisys (NYSE: UIS)와 전략적 파트너십을 발표하여 IT 서비스 관리 솔루션의 글로벌 배급을 확대합니다. Freshworks 생태계의 첫 번째 대규모 관리 서비스 제공업체인 Unisys는 Freshworks의 ITSM 솔루션, Freshservice 및 Device42를 재판매하며 중소기업 및 대기업을 대상으로 합니다.
이번 파트너십은 ITSM 분야에서 종종 과도한 요금을 부과받고 소외된 중소기업 세그먼트를 지원하는 것을 목표로 합니다. Unisys는 상업, 금융 서비스 및 공공 부문에서 120개국 이상에서 고객을 지원하며, Freshservice를 12주 이내에 구현한 미국의 중소 제조업체와 이미 성과를 거두었습니다.
이번 협업은 Unisys의 글로벌 IT 전문가 인력을 활용하고 ITSM 전문성을 강화하며, 현재 500명 이상의 활성 파트너가 포함된 Freshworks의 파트너 생태계를 확장합니다.
Freshworks Inc. (NASDAQ: FRSH) a annoncé un partenariat stratégique avec Unisys (NYSE: UIS) pour étendre la distribution de ses solutions de gestion des services informatiques au niveau mondial. En tant que premier fournisseur de services gérés à grande échelle dans l'écosystème de Freshworks, Unisys revendra les solutions ITSM de Freshworks, y compris Freshservice et Device42, en ciblant les entreprises de taille intermédiaire et grande.
Ce partenariat vise à servir le segment des entreprises de taille intermédiaire, qui est souvent surtaxé et sous-servi dans le paysage de l'ITSM. Unisys, soutenant des clients dans plus de 120 pays dans les secteurs commercial, des services financiers et public, a déjà remporté un succès avec une entreprise industrielle de taille intermédiaire aux États-Unis qui a mis en œuvre Freshservice en moins de 12 semaines.
Cette collaboration tire parti de la main-d'œuvre mondiale de professionnels de l'informatique d'Unisys et de son expertise en ITSM, tout en élargissant l'écosystème de partenaires de Freshworks, qui compte actuellement plus de 500 partenaires actifs.
Freshworks Inc. (NASDAQ: FRSH) hat eine strategische Partnerschaft mit Unisys (NYSE: UIS) angekündigt, um die globale Verbreitung seiner IT-Service-Management-Lösungen zu erweitern. Als erster großangelegter Managed Service Provider im Ökosystem von Freshworks wird Unisys die ITSM-Lösungen von Freshworks, einschließlich Freshservice und Device42, an mittelständische und große Unternehmen weiterverkaufen.
Die Partnerschaft zielt darauf ab, das Segment der mittelständischen Unternehmen zu bedienen, das im ITSM-Bereich oft überteuert und unterversorgt ist. Unisys, das Kunden in über 120 Ländern in den Bereichen Handel, Finanzdienstleistungen und öffentliche Sektoren unterstützt, hat bereits einen Erfolg mit einem mittelständischen Industriekunden in den USA erzielt, der Freshservice in weniger als 12 Wochen implementiert hat.
Diese Zusammenarbeit nutzt die globale Belegschaft von IT-Profis und die ITSM-Expertise von Unisys und erweitert gleichzeitig das Partner-Ökosystem von Freshworks, das derzeit über 500 aktive Partner umfasst.
- First large-scale MSP partnership expands market reach
- Access to Unisys's client base in 120+ countries
- Proven quick implementation (12-week deployment)
- Strategic entry into mid-market and enterprise segments
- None.
Insights
Freshworks' strategic partnership with Unisys represents a significant channel expansion that could substantially accelerate the company's penetration into both mid-market and enterprise segments. This relationship gives Freshworks access to Unisys' global infrastructure spanning 120+ countries and deep relationships across commercial, financial, and public sectors—markets where Freshworks has been seeking greater traction.
The partnership directly challenges entrenched ITSM leaders like ServiceNow and BMC by positioning Freshworks' solutions as more agile alternatives with faster implementation cycles. The highlighted case study of a mid-sized industrial company implementing Freshservice in under 12 weeks is particularly notable, as enterprise ITSM deployments typically take 6-9 months. This rapid time-to-value proposition could be compelling for cost-conscious mid-market companies that lack the resources for lengthy implementation projects.
From a financial perspective, this relationship potentially transforms Freshworks' unit economics by lowering customer acquisition costs through Unisys' established sales channels. As Freshworks' first large-scale MSP partner, Unisys provides enterprise credibility that could help overcome adoption barriers in larger organizations.
The move signals an evolution in Freshworks' go-to-market strategy, supplementing direct sales with strategic channel partnerships that can drive more efficient scaling. While this may introduce some margin pressure through revenue sharing, the accelerated market access and reduced sales friction likely outweigh these considerations for a growth-focused company like Freshworks.
The new strategic relationship underscores Freshworks’ plans to scale the global distribution of its uncomplicated service software
SAN MATEO, Calif., Feb. 26, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), a leader in people-first AI service software, today announced a strategic relationship with Unisys (NYSE: UIS), a leading global technology solutions provider, to resell Freshworks' modern IT Service Management (ITSM) solutions, including Freshservice and Device42. This partnership underscores a shared commitment to serving the mid-market —an often overcharged and underserved segment in the ITSM landscape.
“Our collaboration with Unisys is driven by a shared view that the market needs a fresh approach to IT services. Together we aim to disrupt the status quo with easy to use and deploy software that gives IT, operations, and business teams the ability to deliver exceptional experiences — without complexity,” said Laura Padilla, Senior Vice President of Global Channels and Partners at Freshworks.“The deep expertise and global reach of Unisys make the company the perfect partner to help us rapidly expand into both the mid-size and large enterprise markets.”
As the first large-scale Managed Service Provider (MSP) in the Freshworks ecosystem, Unisys introduces a powerful new channel for Freshworks. A global company supporting clients in more than 120 countries, Unisys serves a diverse range of industries, including Commercial, Financial Service and Public Sectors.
Unisys secured a win with a U.S. midsized industrial company, which selected Freshservice over its previous ITSM provider and successfully went live in under 12 weeks. The ease of use, fast deployment, and quick time-to-value of Freshservice highlight the practical benefits of Freshworks’ approach while further enriching and strengthening the robust portfolio of Unisys in enterprise service management.
"We are thrilled to partner with Freshworks to deliver innovative solutions to mid-market and large enterprise companies. This collaboration leverages our global workforce of IT professionals and our vast expertise in ITSM and field services,” said Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions business unit at Unisys. “Together, we are well-positioned to drive significant value for our clients, enhancing their operations and delivering exceptional service experiences.”
Freshworks’ expanding partner ecosystem — which includes over 500 active partners — continues to grow with this strategic collaboration. With the global workforce of IT professionals at Unisys and the company's expertise in ITSM and field services, the partnership positions Freshworks for accelerated growth while reinforcing its mission to make ITSM accessible to midmarket businesses worldwide.
Learn more about the Freshworks Partner Program here.
About Freshworks
Freshworks Inc. (NASDAQ: FRSH) provides people-first AI service software that organizations use to deliver exceptional customer and employee experiences. More than 72,000 companies, including American Express, Bridgestone, Databricks, Fila, Nucor, and Sony choose Freshworks’ uncomplicated solutions to increase efficiency and loyalty. For the latest company news and customer stories, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X.
About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn.
Media Contact:
PR@freshworks.com
© 2025 Freshworks Inc. All Rights Reserved. Freshworks, Freshservice and any associated logo are trademarks of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Freshworks Inc. or any aspect of this press release.
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