Welcome to our dedicated page for Freshworks news (Ticker: FRSH), a resource for investors and traders seeking the latest updates and insights on Freshworks stock.
About Freshworks Inc. (NASDAQ: FRSH)
Freshworks Inc. is a global provider of cloud-based software solutions designed to empower businesses to deliver exceptional customer and employee experiences. Headquartered in San Mateo, California, Freshworks offers a comprehensive Software-as-a-Service (SaaS) platform that includes products for customer support, IT service management (ITSM), and sales and marketing automation. The company's solutions are purpose-built to simplify traditionally complex enterprise software, making it intuitive and accessible for businesses of all sizes, particularly small to medium-sized enterprises (SMEs) and mid-market companies.
Core Product Offerings
Freshworks' portfolio includes flagship products such as:
- Freshdesk: A multi-channel customer support software that consolidates communications from email, phone, chat, and social media to deliver seamless customer service.
- Freshservice: An ITSM platform that streamlines IT operations with automation, incident management, asset management, and AI-powered virtual agents.
- Freddy AI: A suite of AI-driven tools that enhance productivity, automate workflows, and provide actionable insights for customer support and IT teams.
These solutions are designed with a consumer-grade user experience while offering enterprise-grade capabilities, enabling organizations to improve efficiency, reduce response times, and enhance satisfaction for both customers and employees.
Business Model and Revenue Streams
Freshworks operates on a subscription-based revenue model, offering its software on a tiered pricing structure that caters to businesses of varying sizes and needs. The company serves a diverse global customer base, including notable organizations such as American Express, Bridgestone, Databricks, and Sony. Its revenue is geographically distributed across North America, Europe, the Middle East, Africa, and the Asia-Pacific region, reflecting its expansive market reach.
Market Position and Competitive Landscape
Freshworks competes in the dynamic SaaS industry, with key competitors including ServiceNow, Zendesk, and Salesforce. The company's competitive advantage lies in its ability to combine ease of use with powerful automation and AI capabilities. Its products are particularly attractive to mid-sized businesses seeking cost-effective alternatives to legacy enterprise software. Partnerships, such as its collaboration with Unisys, further strengthen its position by enabling rapid deployment and scalability for enterprise clients.
AI and Innovation
Freshworks is at the forefront of leveraging artificial intelligence to transform business operations. Its AI-powered solutions, like Freddy AI, enable organizations to automate routine tasks, resolve customer queries autonomously, and enhance employee productivity. These innovations not only reduce operational costs but also empower teams to focus on higher-value work, driving significant business outcomes.
Global Impact and Customer Base
With over 72,000 customers worldwide, Freshworks serves industries ranging from finance and healthcare to retail and technology. Its ability to deliver quick time-to-value through fast deployment and intuitive interfaces has made it a preferred choice for businesses undergoing digital transformation. The company's multilingual support and localized knowledge bases further enhance its global appeal.
Conclusion
Freshworks Inc. stands out as a key player in the SaaS market, offering innovative, AI-driven solutions that simplify complex business processes. Its focus on delivering value through user-friendly software, combined with its strategic partnerships and global reach, positions it as a compelling choice for organizations seeking to enhance customer and employee experiences. By continuously evolving its product offerings and leveraging cutting-edge technology, Freshworks is well-equipped to address the needs of a rapidly changing digital landscape.
Freshworks (NASDAQ: FRSH) has announced its participation in two major investor conferences in March 2025. Tyler Sloat, Chief Operating Officer and Chief Financial Officer, will join a fireside chat at the Citizens JMP Technology Conference on March 3, 2025, at 9:00 a.m. PT (12:00 p.m. ET). Additionally, Dennis Woodside, Chief Executive Officer and President, will participate in a fireside chat at the Morgan Stanley Technology, Media and Telecom Conference on March 5, 2025, at 9:15 a.m. PT (12:15 p.m. ET).
Audio recordings of both sessions will be made available on the Freshworks investor relations website at https://ir.freshworks.com.
Freshworks Inc. (NASDAQ: FRSH) has announced a strategic partnership with Unisys (NYSE: UIS) to expand its IT Service Management solutions distribution globally. As the first large-scale Managed Service Provider in Freshworks' ecosystem, Unisys will resell Freshworks' ITSM solutions, including Freshservice and Device42, targeting mid-market and enterprise companies.
The partnership aims to serve the mid-market segment, which is often overcharged and underserved in the ITSM landscape. Unisys, supporting clients in over 120 countries across Commercial, Financial Service and Public Sectors, has already secured a win with a U.S. midsized industrial company that implemented Freshservice in under 12 weeks.
This collaboration leverages Unisys's global workforce of IT professionals and ITSM expertise, while expanding Freshworks' partner ecosystem, which currently includes over 500 active partners.
Freshworks (FRSH) reported strong Q4 2024 results with revenue growing 22% year-over-year to $194.6 million. The company achieved operating and adjusted free cash flow margins of 21% each. For full-year 2024, total revenue reached $720.4 million, up 21% from 2023.
Key Q4 metrics include 22,558 customers contributing more than $5,000 in ARR (11% YoY growth) and a net dollar retention rate of 103%. The company reported a GAAP loss from operations of $(23.8) million, improved from $(40.0) million in Q4 2023, while non-GAAP income from operations increased to $40.3 million from $11.5 million.
For 2025, Freshworks projects Q1 revenue between $190.0-$193.0 million (15-17% YoY growth) and full-year revenue of $809.0-$821.0 million (12-14% YoY growth).
Freshworks (NASDAQ: FRSH) has announced it will release its fourth quarter and full year 2024 financial results on Tuesday, February 11, 2025, after market close. The company will host a live audio webcast at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time on the same day to discuss financial results and business highlights.
The webcast will be available through the Freshworks investor relations website, where investors can also access the press release before the event begins. A replay of the webcast will be made available on the same platform following the presentation.
Freshworks (NASDAQ: FRSH) has announced its participation in the 27th Annual Needham Growth Conference. Joon Huh, Senior Vice President of Investor Relations and Treasury, will engage in a fireside chat on Tuesday, January 14, 2025, at 8:45 a.m. Pacific Time (11:45 a.m. Eastern Time).
Investors and interested parties can access an audio webcast replay of the presentation through the Freshworks investor relations website at https://ir.freshworks.com.
Freshworks (NASDAQ: FRSH) has appointed Srinivasan Raghavan as its new Chief Product Officer. Raghavan, who has over two decades of experience in the enterprise SaaS industry, will lead the company's product strategy and vision for its AI, customer experience (CX), and employee experience (EX) solutions.
Raghavan's previous roles include Chief Product Officer at RingCentral and Senior Vice President of Product at Five9. He has a track record of driving enterprise growth and managing complex multi-product scaling efforts. Raghavan will report directly to CEO and President Dennis Woodside.
Woodside emphasized Raghavan's qualifications in AI and his vision for future growth. Raghavan's technical expertise and experience in product management, user experience, and corporate strategy will contribute to Freshworks' goals. He holds degrees in Computer Science and Engineering, and an MBA from the University of Chicago Booth School of Business.
Freshworks (NASDAQ: FRSH) has announced that Tyler Sloat, Chief Operating Officer and Chief Financial Officer, will participate in a fireside chat at the UBS Global Technology Conference. The event is scheduled for Tuesday, December 3, 2024, at 12:35 p.m. Pacific Time (3:35 p.m. Eastern Time).
Interested parties can access an audio webcast replay of the discussion through the Freshworks investor relations website at ir.freshworks.com.
Freshworks (NASDAQ: FRSH) reported strong Q3 2024 results with revenue growing 22% year-over-year to $186.6 million. The company improved its operating cash flow margin to 23% and free cash flow margin to 21%. While GAAP loss from operations was $(38.9) million, non-GAAP income from operations increased to $24.0 million. The company reported 22,359 customers contributing more than $5,000 in ARR, up 14% year-over-year. Net dollar retention rate was 107%. The Board authorized a $400 million stock repurchase program.
Freshworks (NASDAQ: FRSH) has launched Freddy AI Agent, a new autonomous service agent for customer and employee experience that can be deployed without coding in minutes. The AI agent has demonstrated impressive results in beta testing, autonomously resolving an average of 45% of customer support requests and 40% of IT service requests.
The solution features rapid deployment without coding requirements, 24/7 autonomous operation, multi-language support, and enterprise-grade security. Early adopters like Bchex, Porsche eBike, and Hobbycraft have reported significant productivity gains. The AI agent learns from existing documents and websites, providing personalized customer support and IT assistance across multiple channels.
Freshworks Inc. (NASDAQ: FRSH) has announced that it will release its financial results for the third quarter ended September 30, 2024, after the market closes on Wednesday, November 6, 2024. The company will host a live audio webcast at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time on the same day to discuss the financial results and business highlights.
Investors and interested parties can access the webcast through the Freshworks investor relations website at https://ir.freshworks.com. A replay of the webcast will also be available on the same website after the event. The press release containing the financial results will be accessible on the investor relations website before the start of the webcast.
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