Forrester Recognises Majid Al Futtaim As EMEA Recipient Of 2023 Customer-Obsessed Enterprise Award

Rhea-AI Summary

Forrester (NASDAQ: FORR) has awarded Majid Al Futtaim (MAF) its inaugural Customer-Obsessed Enterprise Award for the EMEA region. This recognition celebrates MAF's commitment to prioritizing customer engagement and experience, contributing to business growth and employee satisfaction. The award will be presented during the CX EMEA event, scheduled for May 10-11, 2023, in London. MAF was recognized for its significant investments in creating customer-centric experiences across its network of shopping malls and hotels in the Middle East and North Africa. According to Forrester's Martin Gill, MAF's customer-focused strategies foster retention and profitability, aligning various functions to enhance customer value.

Positive

• MAF received Forrester's Customer-Obsessed Enterprise Award for EMEA, highlighting its customer engagement success.
• The award recognizes MAF's investments in customer experiences that drive growth and retention.
• MAF's commitment to a customer-centric culture aligns various business functions for enhanced customer value.

Negative

• None.

LONDON--(BUSINESS WIRE)-- Forrester (Nasdaq: FORR) today announced that retail holding company Majid Al Futtaim (MAF) is the Europe, Middle East, and Africa (EMEA) winner of its inaugural Customer-Obsessed Enterprise Award. The award recognises organisations that are putting customers at the centre of everything they do to accelerate business growth, retain customers, and enable greater employee engagement. MAF will be honoured at CX EMEA, being held in London and digitally, May 10–11, 2023.

MAF has been named the EMEA recipient of Forrester’s Customer-Obsessed Enterprise Award for investing in, designing, and delivering signature customer experiences for millions of its customers engaging with the company’s network of shopping malls, hotels, and other establishments throughout the Middle East and North Africa. MAF is also fostering a customer-obsessed culture by ensuring that the company’s marketing, technology, digital, and CX functions each align around customer value.

“We congratulate MAF for winning Forrester’s Customer-Obsessed Enterprise Award for EMEA,” said Martin Gill, vice president and research director at Forrester and host of CX EMEA. “MAF is continuously working to put its customers at the very heart of its business to drive consistent business growth, profitability, and customer and employee retention.”

MAF will share its success story at CX EMEA, a leading event for CX, B2C marketing, and digital leaders to learn best practices focused on improving existing and future customer experiences.

Resources:

• Register to attend Forrester’s CX EMEA 2023 conference.
• Learn more about Forrester’s 2023 Customer Obsession Award winners.
• Explore Forrester Decisions services for Customer Experience, B2C Marketing Executives, and Digital Business & Strategy.

About Forrester

Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We help leaders across technology, customer experience, digital, marketing, sales, and product functions use customer obsession to accelerate growth. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and put their customers at the centre of their leadership, strategy, and operations. Our unique insights are grounded in annual surveys of more than 700,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective research methodologies, including Forrester Wave™ evaluations; 100 million real-time feedback votes; and the shared wisdom of our clients. To learn more, visit Forrester.com.

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Naomi Thomas

nathomas@forrester.com

+44 (0)7917184752

Source: Forrester

FAQ

What award did Forrester recently give to Majid Al Futtaim?

Forrester awarded Majid Al Futtaim the Customer-Obsessed Enterprise Award for EMEA.

When will Majid Al Futtaim be honored with the award from Forrester?

The award will be presented at the CX EMEA event on May 10-11, 2023.

What is the significance of the Customer-Obsessed Enterprise Award?

The award recognizes organizations that effectively prioritize customer engagement and experience to drive business growth.

How does Forrester describe Majid Al Futtaim's customer strategies?

Forrester highlights MAF's strategies as fostering customer retention and profitability through a customer-centric culture.

What regions does Majid Al Futtaim operate in?

Majid Al Futtaim operates in the Middle East and North Africa.