Forrester Introduces Customer Obsession Awards To Honor Organizations And Executives That Put Customers At The Center Of Everything They Do

Rhea-AI Summary

Forrester (NASDAQ: FORR) has announced its global Customer Obsession Awards to recognize organizations and senior executives excelling in customer focus. The awards include two categories: Customer-Obsessed Enterprise, celebrating organizations that prioritize customer-centric strategies, and Customer-Obsessed Leadership, honoring executives who advocate for a customer-first approach. Nominations are open to B2C organizations with over 1,000 employees in North America, Asia Pacific, and EMEA. Award winners will be recognized at upcoming conferences in May and June 2023. Forrester claims that customer-obsessed businesses experience significantly higher growth rates in revenue and customer retention.

Positive

• Establishes Forrester's brand reputation by recognizing customer-centric organizations.
• Encourages businesses to enhance customer focus, potentially leading to long-term growth.
• Awards can attract new clients interested in improving customer experience.

Negative

• None.

CAMBRIDGE, Mass.--(BUSINESS WIRE)-- Forrester (Nasdaq: FORR) today announces its global Customer Obsession Awards for two categories: Customer-Obsessed Enterprise and Customer-Obsessed Leadership. These awards will recognize organizations and senior executives, respectively, who put customers at the center of everything they do to accelerate business growth, retain customers, and enable greater employee engagement.

The qualifications for Forrester’s Customer Obsession Awards are as follows:

• Customer-Obsessed Enterprise. This award will celebrate an organization that demonstrates sharp and sustained customer focus in leaders’ decisions and behaviors, in its strategy at the corporate and functional levels, and in its day-to-day operations throughout the enterprise. The winning organization also encourages deep collaboration across the business to ensure that customer obsession aligns to the organization’s brand promise. As a result, quantifiably better outcomes are achieved for customers, employees, and the business. Nominations for the Customer-Obsessed Enterprise Award are open to all B2C organizations headquartered in North America, Asia Pacific, and EMEA that have at least 1,000 employees.

• Customer-Obsessed Leadership. This award will recognize a senior executive who puts the customer at the center of every decision and behavior while balancing both customer and business needs. The winning executive also creates an environment where every employee can do the same and shows how their real-time customer focus creates quantifiably better outcomes for customers, employees, and the business. Nominations for the Customer-Obsessed Leadership Award are open to senior executives at B2C organizations headquartered in North America with at least 1,000 employees. Senior executives in customer experience (CX), marketing, and digital roles are invited to apply.

To review complete award nomination criteria and submit an entry, North American organizations can visit here, EMEA organizations can visit here, and APAC organizations can visit here.

“Forrester’s Customer Obsession Awards will honor organizations and leaders who have a relentless focus on their customers to better serve their needs,” said Rick Parrish, vice president and research director at Forrester. “Our research shows that customer-obsessed businesses grow revenue, profitability, customer retention, and employee engagement at more than twice the rate of other companies.”

Award recipients will be honored at CX EMEA (May 10–11, 2023), CX APAC (May 25–26, 2023), and CX North America (June 13–15, 2023).

Resources:

• Register to attend Forrester’s CX EMEA, APAC, and North America 2023 conferences.
• Learn more about the Forrester Customer Obsession Awards program.
• Access insights for CX leaders.
• Learn more about Forrester Decisions for Customer Experience.

About Forrester

Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We help leaders across technology, customer experience, digital, marketing, sales, and product functions use customer obsession to accelerate growth. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and put their customers at the center of their leadership, strategy, and operations. Our unique insights are grounded in annual surveys of more than 700,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective research methodologies, including Forrester Wave™ evaluations; 70 million real-time feedback votes; and the shared wisdom of our clients. To learn more, visit Forrester.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230118005210/en/

Ira Kantor

Forrester Research

ikantor@forrester.com

Source: Forrester

FAQ

What are Forrester's Customer Obsession Awards?

The Customer Obsession Awards recognize organizations and executives that prioritize customer-centric practices to drive growth and enhance engagement.

Who can nominate for Forrester's Customer Obsession Awards?

Nominations are open to B2C organizations with over 1,000 employees in North America, Asia Pacific, and EMEA.

When will the awards be presented?

Award recipients will be honored at the CX EMEA, CX APAC, and CX North America conferences from May 10 to June 15, 2023.

What is the importance of customer obsession according to Forrester?

Forrester highlights that customer-obsessed businesses grow revenue, profitability, customer retention, and employee engagement at more than twice the rate of other companies.