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Five9 Inference Studio Named a Leader in the 2021 Opus Research Decision Makers’ Guide to Enterprise Intelligent Virtual Assistants

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Five9, Inc. (NASDAQ: FIVN) has been recognized as a leader in the Intelligent Virtual Assistant (IVA) space for its Inference Studio, achieving a perfect score in the 2021 Opus Research Guide for Track Record. This marks the second accolade for Inference Studio, previously acknowledged by DMG Consulting as the global market leader in customer base. Analysts evaluated 13 firms for their enabling platforms and market effectiveness, highlighting Five9's user-friendly, no-code solutions that empower businesses to create and maintain natural language applications, significantly enhancing customer service capabilities.

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  • Five9 Inference Studio recognized as a leader in IVA with a perfect score for Track Record from Opus Research.
  • Previously named global market leader in customer base by DMG Consulting.
  • User-friendly, no-code tools enable non-technical users to develop AI applications, democratizing access to technology.
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Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the intelligent cloud contact center, announced today that Five9 Inference Studio has been recognized as a leader in the 2021 Opus Research “Decision Makers’ Guide to Enterprise Intelligent Virtual Assistants” – with a perfect score for “Track Record” which Opus Research defines as covering market credibility, deployment strategy, reach and effectiveness, ability to show multiple deployments, operating history, coverage across verticals, references, and enterprise-scale maturity.

This marks the second outstanding recognition of Five9 Inference Studio as a leader in the IVA space. Last summer, DMG Consulting recognized Five9 Inference Studio as the global market share leader, based on number of customers, in the 2020-2021 Intelligent Virtual Agent Product and Market Report.

In the 2021 Decision Makers’ Guide, Opus presents a comprehensive assessment of enterprise-grade Intelligent Assistant solution providers. Analysts evaluated 13 firms to better understand enabling platforms and technology, integration points and scalability, track record and future vision for enterprise-scale conversational AI.

“The adoption of IVAs has increasingly accelerated as individuals seek efficient self-service options when interacting with the brands they choose,” said Dan Miller, Lead Analyst and Founder of Opus Research, Inc. “We expect the market to continue to expand as enterprises across the globe step up investment in conversational virtual agents that improve their customer service offerings.”

The report states: “Highest ratings go to firms with proven tools for non-technical personnel to define, build, train and maintain Intelligent Assistants with capabilities that recognize and respond to complex customer intents. Extra points go to tools that integrate ‘no-code’ or ‘low-code’ user interfaces.”

“We believe that our leadership position showcases the accelerated adoption of cloud-based, self-managed IVA development platforms like Five9 Inference Studio,” said Callan Schebella, Five9 Senior VP and General Manager and founder and CEO of Inference Solutions (now Five9). “Five9 Inference Studio is democratizing conversational AI technology for businesses of all sizes thanks to our IVA offering that enables non-technical business users to easily build and maintain natural language speech applications with code-free tools. We look forward to continue innovating in this space.”

To download the report, click here.

About Five9

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.

For more information, visit www.five9.com.

Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius Podcast.

FAQ

What recognition has Five9 received for its Inference Studio?

Five9's Inference Studio was recognized as a leader in the Intelligent Virtual Assistant space by Opus Research in their 2021 Guide.

How does Five9's Inference Studio perform in terms of user-friendliness?

Five9 Inference Studio offers no-code tools that empower non-technical users to easily create and manage AI applications.

What previous recognition did Five9's Inference Studio receive?

Last summer, Five9 Inference Studio was named the global market share leader in the Intelligent Virtual Agent Product and Market Report by DMG Consulting.

How many firms were evaluated in the Opus Research Guide for IVAs?

Thirteen firms were evaluated in the 2021 Opus Research Decision Makers' Guide to understand enterprise-grade Intelligent Assistant solutions.

What is the impact of increasing IVA adoption according to Five9?

The adoption of IVAs is accelerating as businesses invest in conversational virtual agents to improve customer service.

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