Five9 Stock Price, News & Analysis

Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, has announced significant changes to its Board of Directors. The company has appointed Sudhakar Ramakrishna, current CEO and President of SolarWinds Corporation, as a new board member effective September 26, 2025. Ramakrishna brings 25 years of technology leadership experience with expertise in cybersecurity, enterprise software, and IT infrastructure.

Additionally, David Welsh, who served as Lead Independent Director since January 2011, has retired from the Board. Robert Zollars has been appointed as the new Lead Independent Director. Ramakrishna will serve as a Class II director with a term expiring at the Company's 2028 annual meeting and will join the Nominating and Governance Committee.

Five9 (NASDAQ: FIVN) has launched Five9 Fusion for ServiceNow, an AI-powered integration that combines real-time transcription and unified routing capabilities to enhance customer service experiences. The integration merges voice and digital interactions through a unified workflow, providing agents with instant context and tools for faster issue resolution.

The solution features two immediately available capabilities: Real-Time Transcription with Five9 TranscriptStream for automated note-taking and case summaries, and Unified Routing for intelligent channel management. A third feature, Single Agent Experience with Native Call Controls, is scheduled for release in early 2026.

This integration builds upon Five9 and ServiceNow's eight-year partnership, which currently serves over 200 mutual customers worldwide.

Five9 (NASDAQ: FIVN), a provider of the Intelligent CX Platform, has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for the eighth time. The recognition is based on the company's Completeness of Vision and Ability to Execute.

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, delivers comprehensive solutions for enterprises of all sizes, featuring advanced AI and speech recognition capabilities. The platform is built on cloud-native architecture and supports complex contact center environments with unified customer interaction management across multiple channels.

According to Gartner, CCaaS solutions are evolving to integrate self-service and agent-assisted interactions, with industry innovations focusing on AI-driven automation, advanced analytics, and deeper CRM integrations.

Five9 (NASDAQ: FIVN) has been recognized by Opus Research in its latest Intelliview Report for its enterprise-focused approach to conversational AI and CX delivery. The company's platform combines innovative AI capabilities with robust governance frameworks and enterprise operational readiness.

According to a Five9-commissioned report, 84% of business leaders reported significant increases in customer interaction volumes over the past two years. The company earned high marks for its Enterprise-Ready AI, pragmatic innovation approach, trust & governance frameworks, and unified orchestration capabilities. Opus Research identified Five9 as a "Pragmatist" for successfully embedding Generative AI into its mature CCaaS platform while maintaining strong governance standards.

Five9 (NASDAQ: FIVN), a leading Intelligent CX Platform provider, has achieved triple recognition from Metrigy in 2025, demonstrating its market leadership in customer experience solutions. The company secured the MetriStar Top Provider awards for both Contact Center-as-a-Service (CCaaS) and Workforce Engagement Management (WEM) Suites, while also ranking as the No. 2 provider overall in the CCaaS MetriRank report.

The recognition is based on research involving 1,397 global IT and CX leaders. In the WEM category, Five9 led with a customer sentiment score of 8.88, the highest in the study. Customers reported significant improvements, including a 68.8% boost in agent performance and 56.3% increase in supervisor productivity. The company also achieved the highest customer satisfaction rating with a score of 6.17 out of 7.

Five9 (NASDAQ: FIVN) has announced the launch of Five9 Fusion for Epic, a native integration with Epic's electronic health record (EHR) system. The integration embeds advanced contact center capabilities directly into Epic's platform, enabling healthcare organizations to deliver more personalized patient experiences.

The HIPAA-compliant integration features instant patient context display, one-click outbound calling, and built-in call recording controls. The solution allows healthcare agents to work from a single screen, streamlining workflows and improving efficiency in patient service delivery.

Five9 (NASDAQ:FIVN), a provider of the Intelligent CX Platform, has announced its upcoming participation in the Canaccord Genuity Growth Conference. The company's management team will present on August 13 at 10:00 AM ET. Investors can access the presentation via webcast through Five9's investor relations website at investors.five9.com.

Five9 (NASDAQ: FIVN), a provider of the Intelligent CX Platform, announced that CEO Mike Burkland will retire from his position. Burkland, who led the company through significant growth from $10 million to over $1 billion in annual revenue, will remain CEO until a successor is appointed and then transition to Executive Chairman.

A committee of independent Board directors has initiated a comprehensive search with a nationally recognized executive search firm, aiming to appoint a new CEO by year-end. Burkland, who previously served as CEO from 2008 to 2017 and returned in 2022, made this decision while managing ongoing cancer treatments.

Five9 (NASDAQ:FIVN) reported strong Q2 2025 financial results with record revenue of $283.3 million, up 12% year-over-year. The company achieved significant milestones including Enterprise AI revenue growth of 42% and record Adjusted EBITDA margin of 24%.

Key highlights include subscription revenue growth of 16%, GAAP net income of $1.2 million ($0.01 per share), and non-GAAP net income of $58.3 million ($0.76 per share). The company generated record Q2 operating cash flow of $35.1 million.

Five9 appointed Bryan Lee as permanent CFO and provided strong guidance for Q3 and full-year 2025, projecting annual revenue between $1.1435-$1.1495 billion.