FIVE9, INC. - FIVN STOCK NEWS

Five9 (FIVN) has been awarded the 2024 Aragon Research Innovation Award for AI Contact Centers and named a Leader in two Aragon Research Globe™ reports: AI Agent Platforms in the ICC, 2025, and Intelligent Contact Center, 2025. The company was recognized as the most strategic vendor in the AI Agent Platforms report.

At the core of Five9's innovation is their vision for The NEW CX, where AI Agents and AI-empowered Human Agents collaborate to deliver hyper-personalized customer experiences. The company recently introduced new advancements including Five9 GenAI Studio, Five9 GeniusAI, and Five9 AI Agents.

The award was presented at Aragon Transform 2024 on December 10, 2024, recognizing Five9's visionary use of technology in market evolution and disruption.

Five9 (Nasdaq: FIVN) has been recognized on Computerworld's 2025 Best Places to Work in IT list, ranking No. 13 among midsize organizations. This marks the company's second consecutive year on the prestigious list, which acknowledges organizations that provide exceptional benefits, compensation, and challenges for IT staff.

Chief People Officer Tricia Yankovich emphasized the company's commitment to creating a workplace that promotes growth, innovation, and collaboration. As a leading Intelligent CX platform, Five9 focuses on empowering employees with necessary tools and resources for professional excellence.

The recognition comes amid increasing demand for AI, data analytics, and cloud skills. Five9's achievements in workplace excellence are further validated by its inclusion in Fortune's Best Workplaces in both the Bay Area and Technology categories for 2024.

Five9 (Nasdaq: FIVN), a provider of the Intelligent CX Platform, announced the release of a new bi-directional presence feature for Microsoft Teams. This feature enables both Five9 agents and Teams users to view each other's real-time presence status, facilitating better collaboration and improving customer service efficiency. Historically, only Five9 agents could see back-office experts' availability, but now both parties can make informed decisions about timing for calls and support. This enhancement is part of Five9's long-standing partnership with Microsoft, which has over 500 shared customers. The feature is built using Microsoft's preferred application-level permission model, ensuring high security and convenience. Additionally, Five9's UC Integration with Microsoft Teams has received Microsoft 365 Certification for the fourth consecutive year.

Five9 (NASDAQ: FIVN) has appointed Sagar Gupta, Portfolio Manager at Anson Funds, to its Board of Directors, effective immediately. Gupta brings over a decade of experience in the technology, media, and telecommunications sector and has previously served on the Board of Momentive Global.

Five9's Chairman and CEO, Mike Burkland, expressed confidence in Gupta's ability to contribute to the company's strategy aimed at driving growth, expanding margins, and delivering strong cash flow. Gupta is excited to join the Board and work with Five9's team to address market demands and customer needs.

Sumit Gautam, Founder and Portfolio Manager of Scalar Gauge Fund, also commented positively on Gupta's appointment. Five9 has entered into a cooperation agreement with Anson Funds, which includes standstill, voting, and confidentiality commitments. With Gupta's addition, Five9's Board now comprises 10 directors, nine of whom are independent.

Five9 (NASDAQ:FIVN) faces a securities class action lawsuit filed by Bleichmar Fonti & Auld LLP for alleged violations of federal securities laws between June 4, 2024, and August 8, 2024. The lawsuit claims Five9 misrepresented its net new business bookings strength and visibility into its customer base.

The complaint alleges that while Five9 claimed strong bookings momentum and positive outlook, the company was actually experiencing challenges due to macroeconomic issues and sales execution problems. On August 8, 2024, Five9 reduced its annual revenue guidance and revealed disappointing second quarter results, leading to a 26% stock price decline from $42.47 to $31.22 per share.

Affected investors have until February 3, 2025, to move for Lead Plaintiff status in the class action.

Five9's recent survey reveals that 60% of Gen Z values AI-powered customer service for its speed and convenience, while still preferring human interaction for complex issues. The study of 1,000 Gen Z consumers found that 46% consider AI ideal for simple fixes and 47% for generic questions. Notably, less than 40% could distinguish between AI and human interactions in chatbots, text, or email. However, 65% still prefer human customer service for complex issues, particularly for billing (86%), high-value purchases (88%), and returns (77%). Brands like Sephora, Target, Nordstrom, and Apple are recognized for their superior customer service among Gen Z consumers.

Five9's GenAI Studio has been named a Best New Product by the 2024 BIG Awards for Business, recognizing its innovative contribution to contact center technology. Launched in March 2024, GenAI Studio enables organizations to customize general-purpose Generative AI models for specific contact center needs, addressing a important gap in the market where most solutions only offer pre-defined models.

The award, presented by the Business Intelligence Group, acknowledges Five9's role in transforming customer experience (CX) by creating a solution where automation and human connection seamlessly intersect. This recognition comes at a time when demand for AI-powered solutions in contact centers is reaching unprecedented levels.

ServiceNow and Five9 have announced an expanded partnership to deliver an AI-powered solution that unifies employee and customer experiences. The integration combines ServiceNow Customer Service Management with Five9's Intelligent CX Platform to streamline service operations and reduce costs. The solution features three key capabilities: real-time transcription with GenAI-powered summaries, unified routing across digital channels, and a consolidated agent workspace with native call controls. These features aim to boost agent efficiency, improve customer satisfaction, and simplify contact center operations. The integrated capabilities are expected to be available to select customers in first half of 2025.

Five9 has announced the launch of Five9 AI Agents, an expansion of its Genius AI suite that combines Generative AI with Intelligent Virtual Agents. The new solution aims to create more human-like chat and voice bots, reducing the need for live agent interactions. A key feature is the 'dial-of-trust' that allows businesses to balance flexibility and control by blending generative AI with traditional pre-defined AI. According to a Five9 survey, 56% of US and UK consumers are frustrated with current self-service chatbots. The new AI Agents provide contextual, personalized responses using customer data and can seamlessly collaborate with human agents by summarizing previous interactions. The solution will be available for beta worldwide in Q1'25.